"The location is far superior to most hotels in Porto. The first room we stayed in had issues, and it felt like being in a basement. The view faced a building's side, and the AC wasn't working despite waiting. Even the cold air and room air weren't circulating. The room smelled musty. When I inspected the bed, I found a few small insects crawling. It's likely because of the closeness to the ground floor. I went to the front desk to explain and perhaps find a solution. Being respectful and understanding, the front desk attendant, Anna, was kind and helpful. Management understood and provided us with a new room, which was clean and appropriately refreshed. It's telling that the hotel had once been beautifully decorated and updated. Since then, the carpet shows wear, towels were fraying, couches were stained, and wardrobe doors didn't close properly. I didn't bother with the gym, given the equipment was rusty and didn't seem like I wanted to stay. The views were incredible compared to my first room, and I think that's what is saving the experience. My evaluation is that the hotel's location is amazing. The value is comparable to the other hotels; however, I would seek a more updated hotel if I were to stay in Porto again. Anna really helped us out, and I want to thank her for providing quality expert service."
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