Dear JosephI'm sorry you though of things this way of our hotel but your accusations are completely false. None of our rooms have mold on the wall we never rent rooms like that to any guest. As for the bed not being made that is false as well. The rooms was ready to rent when you checked in. As for the drywall and paint over our carpet in our downstairs hallway and stairwells, we started our renovations to our public areas and we have new carpet ready to be installed in about a week so I'm not too sure on how the hallways and stairwells would have impacted your stay.

Dear AngelaYou came in without an ID and that is absolutely against our policy no matter what. We require a valid ID for security reasons to ensure no fraud is taking place. I was not being rude I was just stating my policy NO ID NO ROOM.

Dear JohnI am not too sure what you were expecting but I am sorry you did not like your stay. The room is finished remodelling as it has a redone bathroom, new furniture, new mattresses, new bedding, new mini fridge and microwave. As far as the smell I am not too sure what you smelled in the room as we inspect the rooms daily and are a smoke free property. As far as breakfast we are the budget brand of Choice Hotels and as far as my brand standards we are only required to serve coffee but we are serving much more than we are required so there is no room to complain about breakfast as it is not a brand requirement. We are a pet friendly hotel but at a cost and not just us every pet friendly hotel charges a fee in order to cover any cleaning costs and potential damages caused by the pets. I am sorry that you heard noise from the neighbor but our walls are insulated and up to building code. And as for the rate you paid our rates are competitive and right in line with our competitors. If you were unhappy with your stay at this price point I suggest you look at staying at a higher cost hotel as we are a budget hotel and our property is way up to par than required than our brand.

Hello Aaliyah I am sorry that you did not like your stay at our hotel.You stayed for more than 1 night but you did not report any issues to us and I do not recall being rude to you as I am the one who checked you in. I am not too sure what our hotel falsely advertised and if you can please elaborate than I can take corrective action.

Dear JamesI'm sorry you had an unpleasant experience at our hotel. If I recall nobody at our hotel refused to give you toilet paper or towels. Upon request we always happily give our guests anything extra they need. As far as burning incense I really don't see any problem in burning them. We burn them to give a pleasant smell in our lobby. Also we inspect our rooms on a daily basis and upon inspection we never found any trash or dirt in any of our rooms but if you have any physical evidence please forward it to us. We have also done numerous renovations in our rooms including new carpet, repainting the rooms, brand new modern furniture, new mattresses, new platform bed frames, and new bedding and we are still continuing with renovations. I am sorry that you found you found your stay at our budget friendly hotel unpleasant.

Dear JacobI am sorry that you found your stay at our hotel unpleasant. I see that you gave no comments in your feedback so I am not too sure of what the problem with your stay was. Upon looking your rate was discounted pretty nicely due to a promotion. Your room was fully renovated and also included a free hot breakfast. Even at a discounted rate and a recently redone room and clean room you found our budget friendly hotel not up to your standards then I am sorry

Dear StevenThank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Dear PaulThank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Dear Juan DThank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Dear MarilynThank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Dear AustinWe apologize for the inconvenience you experienced with the heat and A/C not working. If you would have come down to the desk and informed us of the AC/Heat issue we would have happily changed the room. We take customer feedback seriously and will use this to improve our services.

Dear GuestWe apologize for the inconvenience you experienced during your stay. We take customer feedback seriously and are working hard to improve our services.

Thank you for your kind words, Susan! We are delighted to hear that you enjoyed your stay with us and that our front desk clerk was friendly and helpful. We look forward to welcoming you back soon!

Dear MichaelThank you for taking the time to review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Dear GuestWe apologize for the inconvenience you experienced. We take customer feedback seriously and are working hard to ensure that all our customers have a positive experience.

Dear JuanWe are sorry that we did not communicate that the water was going to be shut off for a short time that day. To contact the desk you just had to dial 0 from the room. We typically service rooms on a daily basis if your stay is under 7 days but if you didn't receive any service during your stay we apologize. Also, during your stay we were doing remodeling which is still going on as we are working on redoing our bathrooms. At the time of your stay we were serving breakfast and the times were listed at the front desk.

Dear JamesWe are sorry that you were unsatisfied with your stay however, we did inspect the room you stayed in and there were no holes in the carpet as we just replaced all of our carpets within the last 2 months and our hotel does not have wallpaper besides in the hallways which we are going to start peeling and painting very soon. Also, we are a smoke free hotel but sometimes we do have guests that smoke outside and then come right back inside. We are happy that you did find our hotel safe and our staff friendly

Dear Daniel,Thank you for taking the time to share your feedback about your recent stay at our Rodeway Inn & Suites. We sincerely apologize for the cleanliness issues you encountered in your room and the inconvenience caused by the tv not working. We have checked that room and found that the input was changed if you would have called down we would have been happy to help you to get your tv working again.Providing a clean and comfortable environment is of utmost importance to us, and we are disappointed to learn that we fell short of your expectations. Please rest assured that we take your concerns seriously and will address them with our housekeeping teamWe understand your frustration and would like to assure you that this is not indicative of the level of service we strive to provide. We appreciate your feedback as it helps us identify areas for improvement.We value your business and sincerely hope you will give us another chance to serve you better in the future.Warm regards,Rodeway Inn & Suites

Dear Tara, We are sorry to hear that your stay with us did not meet your expectations. We take all feedback seriously and will be addressing the issues you mentioned with our team. We apologize for any inconvenience caused by the stale smoke smell and the air conditioner noise. Our housekeeping team will be sure to thoroughly clean and air out the rooms to prevent any lingering odors. We will also check and repair any faulty air conditioning units. Regarding the stains on the bedsheets, we understand how important cleanliness is for our guests. We will be sure to inspect and replace any stained linens immediately. We appreciate your feedback and hope that you will consider staying with us again in the future. Sincerely, The Rodeway Inn & Suites Team

Dear Brandy, Thank you for taking the time to provide feedback about your recent stay at Rodeway Inn & Suites. We are disappointed to hear that your stay did not meet your expectations. Please accept our apologies for any inconvenience caused. We take all feedback seriously, and we will be sure to share your comments with our housekeeping team to ensure that our standards are being met. We hope you will consider staying with us again in the future so we may have the opportunity to provide you with a better experience. Best regards, Rodeway Inn & Suites

Dear Jaretsse,Thank you for taking the time to share your experience with us. We are sorry to hear that we did not meet your expectations during your recent stay. We take all feedback seriously and will use your comments to improve our services.If there is anything we can do to make it right, please do not hesitate to let us know. We appreciate your business and hope to have the opportunity to serve you better in the future.Best regards,Rodeway Inn & Suites

Dear BernardThank you for your feedback we appreciate it!Rodeway Inn & Suites

Dear Mark,Thank you for taking the time to share your experience with us. We are sorry to hear that we did not meet your expectations during your recent stay. We take all feedback seriously and will use your comments to improve our services.If there is anything we can do to make it right, please do not hesitate to let us know. We appreciate your business and hope to have the opportunity to serve you better in the future.Best regards,Rodeway Inn & Suites

Dear Josh,Thank you for your feedback regarding your recent stay at our Rodeway Inn & Suites. We apologize for any inconvenience caused during your stay. Our team works hard to maintain the property and we have taken note of your concerns regarding the cigarette smoke odor, paint, trim and carpet. We went through some renovations such as new carpet and have recently repainted our rooms. We are still working on renovations such as new furniture which we hope will arrive soon. We are currently working on fixing the bathroom door and the creaking floor issue. We appreciate your support and we hope to have the opportunity to serve you better in the future.Best regards,Rodeway Inn & Suites Team

Dear Jacob, We sincerely appreciate you taking the time to stay with us and writing such a wonderful review detailing your positive experience. We are delighted to learn that you enjoyed your stay and found our team to be helpful and welcoming. We value your patronage and look forward to the opportunity of serving you once more in future. Warm regards, Rodeway Inn & Suites

Dear Justin, We sincerely appreciate you taking the time to stay with us and rating us a perfect score. We value your patronage and look forward to the opportunity of serving you once more in future. Warm regards, Rodeway Inn & Suites

Dear Jeffrey, Thank you for sharing your feedback about your recent stay at Rodeway Inn & Suites. We're sorry to hear that you had trouble checking out at 7 AM due to lack of a staff member at the desk. We apologize for any inconvenience caused and will follow up with our team to ensure that we are providing accurate information about desk attendants. We appreciate your business and hope to have the opportunity to serve you again in the future. Best regards,Rodeway Inn & Suites

Thank you for the Positive review.

Thank you for the positive feedback.

Thank you. we are in process of changing the carpet.

Thank you for the positive review.