"Really enjoyed our preflight stay. The reception staff were lovely and welcoming. The rooms were ideal for our needs and the bed was extremely comfortable.
The downfall was the bar staff. We felt ignored and had to wait to be served even though 3 bar members were doing nothing . They were surly, no greeting and no interaction. It was like they didn’t want to be there . We noticed that it wasn’t anything personal as they were aloof with other guests also. Observing the restaurant staff they were the complete opposite friendly and accommodating."