都鐸宮廷酒店

Since we had a long trip, we washed our clothes, dripped the water in bathroom first and hung the moist clothes on a rope in the room. We were careful and did not damage anything, but the owner rudely shouted at my friend in the public dining area while she had breakfast alone. All guests looked at my friend which was embarrassing. The old lady shouted with heavy accent that my friend could barely understand. My friend could not speak English very fluently and thus could not explain very well. Still it was not a reason for a host to insult a guest without investigation of what happened. My friend is still upset about the owner's rudeness after six months. Without the rude behaviours of the owner, our stay would be a pleasant experience for the helpful staff, clean room and nice breakfast. But the annoying host is the most impressive part of our memory.

The location of the hotel is convenient and its staff are nice, but the owner (an old lady) was very rude and mean, and we felt being discriminated because we are Chinese. The double room was quite compact but neat. There was no space for a desk. The bathroom was a bit too small and it was easy to get bumped by the wall though we were slim. The lobby was also not spacious but it provided comfortable sofa/chair. The receptionists were nice and helpful. The young man was also happy to help us bring our heavy plus big luggage up and down the stairs (our rooms were upstairs/downstairs while the hotel had no lift). However on the last day when we checked out, the boy accidentally got his arm hurt and thus could not help. It was understandable but the owner was very mean and shouted we could do it ourselves, while we were thin and short girls. In the end, a guest from Australia helped us. Breakfast was typical English breakfast with several options. It tasted good and we could ask for more if we feel not enough. The "restaurant" area was also compact but it was a nice place to sit with morning sunshine and beautiful peacock decoration wall. The boy was polite. Since we had a long trip, we washed our clothes, dripped the water in bathroom first and hung the moist clothes on a rope in the room. We were careful and did not damage anything, but the owner rudely shouted at my friend in the public dining area while she had breakfast alone. [...] My friend was very upset.

The breakfast was great and really near to the tube and train