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关于奥克兰/圣林德罗希尔顿花园旅馆的点评

3 out of 5
奥克兰/圣林德罗希尔顿花园旅馆
510 Lewelling Boulevard, San Leandro, CA

点评

8.2

很好

10 分 - 超赞。464 条好评，共有 1000 条点评" "
8 分 - 还可以。300 条好评，共有 1000 条点评" "
6 分 - 一般。115 条好评，共有 1000 条点评" "
4 分 - 很差。63 条好评，共有 1000 条点评" "
2 分 - 糟糕。58 条好评，共有 1000 条点评" "

8.6/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

8.4/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Junrong

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Anushya 于 2024年05月13日 的回复
Thank you for your comments. Looking forward to see you again in the near future

10/10 超赞

Liru

2024 年 1 月入住 1 晚
Anushya 于 2024年02月12日 的回复
Thank you for your comments. Looking forward to see you again in the near future

10/10 超赞

Jun

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Anushya 于 2023年09月18日 的回复
Thank you for your response. Looking forward to see you again

10/10 超赞

baoyuan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Good
2023 年 5 月入住 1 晚
Anushya 于 2023年06月13日 的回复
Thank you for sharing your comments

8/10 还可以

Weixing

2023 年 1 月入住 1 晚
Anushya 于 2023年11月14日 的回复
Thank you for your feedback. Looking forward to have you back in the near future

2/10 糟糕

Qing Qin

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 5 月入住 5 晚

10/10 超赞

Wumingkun

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 1 晚

10/10 超赞

Wumingkun

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 1 晚

10/10 超赞

baihao

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 12 月入住 1 晚

10/10 超赞

Ali

满意：员工和服务、服务设施、住宿条件和设施
2021 年 8 月入住 1 晚

10/10 超赞

YenHseng

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean, Comfort bed, very nice hotel
2020 年 1 月入住 1 晚

4/10 很差

Phuong lien

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚

10/10 超赞

真实旅客

2019 年 4 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
舒適
飯店有一定的水準程度，床鋪寢具都算舒適，附近有一個小的shopping plaza，走路5分鐘就可以到達，很方便
2019 年 4 月入住 7 晚

10/10 超赞

SHILING

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
景色优美 非常干净
2018 年 10 月入住 4 晚

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
方便乾淨，下回去還會再住
很棒，安靜舒適，服務好

4/10 很差

irasema

与家人出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Everything came out fine but I called customer service because I lost earrings in the restroom and the lady said she was gonna call come back but I havent received a call
2024 年 5 月入住 1 晚

10/10 超赞

Martin

New staff seems better
2024 年 5 月入住 1 晚
Anushya 于 2024年05月20日 的回复
Thank you for your better. We are glad to know you enjoyed your stay with us. Looking forward to seeing you again

10/10 超赞

Troy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Area had lots of things nearby which was really convenient.
2024 年 5 月入住 2 晚
Hilton Garden Inn 于 2024年05月18日 的回复
Thank you for taking a moment to share your experience. I am happy to hear you found the to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter. and we appreciate your feedback. We hope to welcome you back soon.

2/10 糟糕

Jay

与配偶出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bad
2024 年 5 月入住 1 晚
Anushya 于 2024年05月15日 的回复
Thank you for your feedback. Please reach out to us directly if you haave any concerns.

2/10 糟糕

Jennifer，Las Vegas

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
I arriv scar 9 pm; I was given a room on the ground floor. As I always do, I went to try the window; to my shock the window lock was broken as in fully off and not able to be secured. The ground level window. I went to the front to get another room; they were full. I was going to just leave but they found something a floor up:, the computers were not working and the ‘food’ (chips, rice crispy treats, soda) was closing. The linens in the new room were tired and it was pretty loud from the street outside. Would not stay here again.
2024 年 3 月入住 1 晚
Anushya 于 2024年05月14日 的回复
Hello Jennifer, I am extremely sorry you did not have a great experience with us. Your feedback is important to us and will certainly communicate with our team.

2/10 糟糕

Suzanne

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Anushya 于 2024年05月14日 的回复
Thank you for your response. Please let me know if we can do anything for you

10/10 超赞

Guadalupe

满意：清洁度
2024 年 4 月入住 2 晚
Anushya 于 2024年05月7日 的回复
Thank you for your response. I am glad you enjoyed your stay with us. Looking forward to seeing you again in the near future

6/10 一般

Arun

商务旅客
不满意：住宿条件和设施
Okay hotel, but not in a good area. Parking lot is not well-lit saw 'non-guests' parking in the parking lot at night and wandering near pool area in the morning.
2024 年 4 月入住 4 晚
Anushya 于 2024年05月6日 的回复
Thank you for your response. Your feedback is important to us

10/10 超赞

Benton

2024 年 4 月入住 1 晚
Anushya 于 2024年05月20日 的回复
Thank you for your feedback. Looking forward to see you again in the near future

8/10 还可以

Anthony

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lobby reception staff were professional and welcoming.
2024 年 4 月入住 1 晚
Anushya 于 2024年04月22日 的回复
Thank you for your feedback. Looking forward to your future stay with us

10/10 超赞

Kelly Elizabeth

满意：清洁度、员工和服务、住宿条件和设施
Xxx
2024 年 4 月入住 1 晚
Anushya 于 2024年04月19日 的回复
Thank you for your comments. Looking forward to see you again in the near future

6/10 一般

Mayra

2024 年 3 月入住 2 晚
Anushya 于 2024年04月15日 的回复
Thank you for your comments. Looking forward to see you again in the near future.

8/10 还可以

Markelle

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
it felt comfortable
2024 年 3 月入住 2 晚
Maren 于 2024年04月6日 的回复
Thank you for your warm feedback. We hope to see you again on your next travel around the area.

6/10 一般

Marivic

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was nice but we were disappointed to find the mini refrigerator wasn’t working. Other than that the staff were very nice.
2024 年 3 月入住 2 晚
Anushya 于 2024年04月5日 的回复
Sorry about that fridge was not working. Have you had a chance to report at the front desk? Looking forward to see you again in the near future.

4/10 很差

Elaina

与配偶出行
不满意：服务设施
Two front desk clerks with a line for check in. Only one clerk was helping people.
2024 年 3 月入住 1 晚
Maren 于 2024年03月30日 的回复
We do apologize for the inconvenience it has caused. Please see to it that we are trying to attend to all of our guests. We hope to see you again soon and meet your expectation that next time.

10/10 超赞

Cuautemoc，Chula Vista

满意：清洁度、员工和服务、住宿条件和设施
Great
2024 年 3 月入住 2 晚
Anushya 于 2024年03月26日 的回复
Thank you for your comments. We are glad to know you enjoyed your stay with us. Looking forward to seeing you again

10/10 超赞

Ryan，Long Beach

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
It was a nice room. The guest service representative was very kind.
2024 年 3 月入住 1 晚
Anushya 于 2024年03月14日 的回复
Thank you for your response. Looking forward to see you again in the near future.

10/10 超赞

Gabriela

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Anushya 于 2024年03月14日 的回复
Thank you for your comments. Looking forward to see you again in the near future.

10/10 超赞

Allison

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to Oakland airport. Right off the freeway.
2024 年 2 月入住 1 晚
Anushya 于 2024年03月1日 的回复
Thank you for your response. Looking forward to have you in the near future

10/10 超赞

Andre

满意：清洁度、员工和服务、住宿条件和设施
Clean, friendly customer service
2024 年 2 月入住 1 晚
Maren - AGM 于 2024年02月25日 的回复
Thank you for patronizing our hotel property. We are delighted that you enjoyed your stay with us. We look forward on your next visit.

10/10 超赞

Alejandro

2024 年 2 月入住 1 晚
Anushya 于 2024年03月21日 的回复
Thank you for your response. Looking forward to see you again

2/10 糟糕

Elijah

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Worst hotel I’ve ever stayed at
2024 年 2 月入住 2 晚
Anushya 于 2024年02月21日 的回复
I am sorry about your experience you had with us. Please contact the hotel directly if you have any concerns.

2/10 糟糕

HERBERT，Hayward

不满意：清洁度、员工和服务、住宿条件和设施
Maren - AGM 于 2024年02月25日 的回复
Hi Herbert, Thank you for giving your feedback. We would love to hear more information about your previous experience. I reached out to you to know more about your stay. Please do not hesitate to reach out to assist you better.

2/10 糟糕

HERBERT

不满意：住宿条件和设施，员工和服务
Anushya 于 2024年02月21日 的回复
I am sorry you did not have a pleasant experience with us. Please contact us directly if you have any concerns

10/10 超赞

Tatiana

2024 年 2 月入住 1 晚
Anushya 于 2024年02月21日 的回复
Thank you for your response. Looking forward to see you again in the near future.

4/10 很差

Dave

与家人出行
满意：清洁度
不满意：服务设施，员工和服务
No hot ŵater, room cold. Fŕont desk kept saying that someone woulld come to the room repeatedly.. in three days no òne ever came. Bad service
2024 年 2 月入住 3 晚
Maren - AGM 于 2024年02月18日 的回复
Hi Dave, we do apologize if you have encountered any issues during your stay. We do appreciate and value your feedback and I'd like to ensure you that this matter will not be overlooked. Thank you for bringing this to our attention and despite the inconveniences you've experienced, I hope that you will still consider staying with us in the future.

10/10 超赞

Both

满意：清洁度、员工和服务、住宿条件和设施
Great hotel
2024 年 2 月入住 4 晚
Maren - AGM 于 2024年02月11日 的回复
Thank you for your warm feedback. I will make sure to share this with the team as we continue to deliver our best to provide good experience with our guests. We look forward to your next stay with us.

10/10 超赞

Sandra

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean lobby, room, quiet, and friendly staff.
2024 年 1 月入住 1 晚
Anushya 于 2024年01月31日 的回复
Thank you for sharing your comments. Looking forward to have you in the near future

10/10 超赞

Raul

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Anushya 于 2024年01月31日 的回复
Thank you for sharing your comments. Looking forward to have you in the near future

8/10 还可以

Maria

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Anushya 于 2024年01月24日 的回复
Thank you for your response. Looking forward to see you again in the near future.

8/10 还可以

Ophelia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I didn’t expect much of this hotel but I am impressed how comfortable this place is. Quite area yet close to everything. Breakfast is good. I’ll stay again.
2024 年 1 月入住 1 晚
Maren 于 2024年01月21日 的回复
Thank you for the warm response. We look forward in welcoming you back again.

10/10 超赞

Barry

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Anushya 于 2024年01月31日 的回复
Thank you for sharing your comments. Looking forward to have you in the near future

10/10 超赞

John

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Anushya 于 2024年01月10日 的回复
Thank you for your comments. Looking forward to see you again in the near future