I booked a reservation months in advance based on the location and pictures; at the time of booking it said rooms in the area were selling out fast or some locations had no rooms left for the dates I needed. The day I go to check in the hotel staff informs me that they are not honoring pre-paid reservations. They also informed me that the hotel has not been taking reservations via third parties for the previous two weeks. They informed me that there was rooms available but I would have to pay them directly and then I would get a refund through Expedia. The room and hotel didn’t look like the pictures and were not the cleanest. The room was possibly used as a storage since there was two older mattresses near the restrooms. The day came to check out and submitted my request for the refund via Expedia chat and was later emailed informing me that they can’t get a hold of the hotel property manager. I submitted photographic proof of the sign saying they were not honoring reservations and also provided a direct contact phone number for the person in charge of the hotel. I was once again told that they couldn’t process a refund. I called the hotel supervisor and informed them Expedia was not honoring my refund; he then informed me that the hotel itself used OYO properties in the past to confirm reservations but they were having issues with fees and payments through OYO; he suggested to tell Expedia to contact them. I have yet to be contacted regarding my refund!
German
8/10 不錯
Daniel
商務旅客
2023年10月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Se terminó el gas y mo hubo agua caliente 4 dias
Daniel
於 2023 年 10 月住了 6 晚
8/10 不錯
Mattias
2023年10月21日
Mattias
於 2023 年 10 月住了 3 晚
10/10 優異
Adriana
2023年9月30日
讚好:整潔度、職員與服務和住宿狀況
Adriana
於 2023 年 9 月住了 2 晚
4/10 欠佳
Luis Alberto
家人同遊
2023年9月22日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Pues pasamos una noche pésima porque había bichos en la cama, así como cucarachas en el cuarto…. La verdad no me volvería a quedar ahí !!
Luis Alberto
10/10 優異
Alberto
家人同遊, 伴侶同遊
2023年8月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Es un lugar comodo, la comida es una delicia, quería seguir comiendo sin parar, las hamburguesas una joyaaaaaaa, las tlayudas también, los chapulines fueron mi perdición, si quieres comer rico sin salir del hotel aquí es tu opción, el personal es muy amable, esta cerca del centro
Alberto
於 2023 年 8 月住了 4 晚
2/10 很差
Michelle Guadalupe
2023年8月3日
不滿:整潔度、職員與服務和住宿狀況
The room was disgusting. It was really dirty, mold in the sink, grime, no hot water, fan was dusty and the tawels and bed stuff were old n stained, cockroaches size of a mouse. I dont recommend it at all