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海洋棕櫚度假村的評價

3 out of 5
海洋棕櫚度假村
14 James Avenue, Ocho Rios

評價

6.8
10 分評分，優異；129 則評價中有 33 則" "
8 分評分，不錯；129 則評價中有 37 則" "
6 分評分，一般；129 則評價中有 25 則" "
4 分評分，欠佳；129 則評價中有 12 則" "
2 分評分，很差；129 則評價中有 22 則" "

7.2/10 

整潔度

7.8/10 

職員與服務

6.2/10 

設施服務

6.6/10 

住宿狀況

6.8/10 

環保程度

評價

6/10 一般

Eugene

伴侶同遊
讚好：整潔度
We enjoyed our stay because the highlight of the property would be the restaurant area right next to the sea. small beach area but the private access at a beautiful location is awesome. When we stayed the water clarity was super great. Pool area was very comfortable and it seemed that the pool was also heated. Had a great massage at the in-house spa. We did not stay in the room much, but our room needed some repairs and updating. Door security was lacking. Bed was clean and comfortable. Balcony with pool and sea view was awesome and relaxing. The area around the hotel could possibly be intimidating to some due to the heavy foot and vehicle traffic of the locals market area. My wife and I are very comfortable living in Jamaica and enjoy the atmosphere though. Being alert and friendly is a must. Poor parking in front of hotel and since another guest had there vehicle stolen while we were there can be challenging for some. Nonetheless, my wife and I would stay here again due to the access to the sea and the affordable rate we had. Most of the staff was very friendly and helpful. food tasted great, but cooked to order does take time. However that was perfectly acceptable to us while we sat relaxing next to the sea.
於 2024 年 4 月住了 2 晚

2/10 很差

Travis

不滿：整潔度

8/10 不錯

Teesia

讚好：整潔度、職員與服務和住宿狀況
Good experience
於 2024 年 3 月住了 1 晚

6/10 一般

Alikah

不滿：住宿狀況
於 2024 年 2 月住了 2 晚

6/10 一般

Kristina

伴侶同遊
讚好：整潔度和職員與服務
The property was beautiful and included an awesome breakfast choice which was delicious. The location was in a quite dark alley in not such a friendly area of Ocho Rios.
於 2024 年 2 月住了 3 晚

8/10 不錯

Wesley

讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to everything
於 2024 年 2 月住了 1 晚

6/10 一般

Sheryl

伴侶同遊
不滿：設施服務和住宿狀況
The location was convenient.

6/10 一般

Erica

伴侶同遊
讚好：職員與服務
My overall experience was ok. The kitchen and bar staff were nice and the food was good. The rooms need a refresher but I could see where they changed the tiles. The doors and sink needs changing and also the varnish on the front door needs to go. Apart from that, the hotel is close to the town and local amenities. There isn’t much of a beach, only a small part of the coast line but beaches are nearby. The internet was great in the rooms but I wasn’t restaurant and beach area but it was an ok experience.
於 2024 年 2 月住了 2 晚

10/10 優異

Herbert

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a great short stay, not too busy which I was disappointed to see; however, overall great and comfortable experience.
於 2024 年 1 月住了 2 晚

8/10 不錯

Duke

讚好：職員與服務
於 2023 年 12 月住了 2 晚

6/10 一般

Conrad

讚好：職員與服務
不滿：住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

6/10 一般

真實旅客

商務旅客
於 2023 年 12 月住了 1 晚

8/10 不錯

Esley

於 2023 年 12 月住了 2 晚

2/10 很差

Roderick

不滿：整潔度、職員與服務和住宿狀況
I had a reservation and when I got there, there was no room available
於 2023 年 12 月住了 3 晚

2/10 很差

Shamaria

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I’d say to give them some time before booking. They are renovating so the stay will be below par. I stayed back in 2021 and it was great! This time the rooms are terrible, tv don’t work, ac don’t work properly and makes noises. The lady at the front desk was very nonchalant about the whole thing and pretty much told me to take it or leave it. The only thing working for them right now is the God given view.
於 2023 年 12 月住了 1 晚

2/10 很差

marvin

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 12 月住了 8 晚

10/10 優異

Shanae

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great view!!! Clean and relaxing!!
於 2023 年 12 月住了 1 晚

2/10 很差

wardah lateefah

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
This property needed to be updated, the bathroom was dirty , it was dirty mattresses by my room door making it hard to get in and out. Parking sucked, there was two days when they didn’t have a chef . Pool wasn’t cleaned .
於 2023 年 12 月住了 6 晚

10/10 優異

Amy

伴侶同遊
Been coming here for two years and love it
於 2023 年 11 月住了 1 晚

4/10 欠佳

Salim

伴侶同遊
讚好：整潔度和職員與服務
No room cleaning or fresh towels given after arrival. Had to use the same dirty white bed linen and towels throughout our stay. Not good
於 2023 年 10 月住了 2 晚

6/10 一般

Lloyd

讚好：住宿狀況
Ok
於 2023 年 10 月住了 6 晚

2/10 很差

dianna

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
hot they only have fans
於 2023 年 8 月住了 3 晚

4/10 欠佳

AUDREY (Kaneohe)

家人同遊
讚好：整潔度
不滿：職員與服務
The one issue I cannot overlook is the unfriendly staff. In the hospitality industry, friendly staff is an absolute must. Some of the front desk staff was friendly but not all of them. Housekeeping staff rarely said hello or smiled even when I greeted them with good morning or good afternoon. The hotel site says they offer airport shuttle. Despite requesting airport pick-up via messaging and calling them the day before, when I arrived at the airport, I had to call the hotel again and I waited over 2.5 hours for the taxi to arrive. You have to pay cash directly to the driver, something I was not prepared to do. I had to ask him to take me to a bank to get cash from the ATM. The hotel is in a good location to be able to walk around main street Ocho Rios and get to restaurants and the craft markets. However, I do not recommend walking back down the side street to the hotel after dark, unless it is a Friday or Saturday night when all the shops and bars along the street are open and there is a lot of activity. Advertising they offer airport shuttle is misleading. Guests are better off either taking the Knutsford Express bus to Drax Hall and taking a taxi from there. If you take a taxi from the airport to Ocho Rios, be prepared to pay approximately $130 USD cash. Despite the misleading airport shuttle offer and the location, if the staff was friendlier, I would consider staying there again to support local business. Friendly staff is a must.

8/10 不錯

Sandra

讚好：整潔度、職員與服務和住宿狀況
It was wonderful enough that my time with my other half was amazing.
於 2023 年 6 月住了 9 晚

2/10 很差

Joy

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The property is horrible,unprofessional,dirty and. Or in a safe neighborhood.
於 2023 年 7 月住了 4 晚

6/10 一般

Aja

讚好：職員與服務
於 2023 年 7 月住了 3 晚

8/10 不錯

Samaria

家人同遊, 伴侶同遊
讚好：整潔度
不滿：設施服務
The hotel was good, it is dated but it’s okay for the price if you are on a budget. The hotel is near everything like night clubs, mahogany beach etc.. but we would have rather had a resort that had a lot of amenities and excursions within the resort.
於 2023 年 7 月住了 3 晚

6/10 一般

La'Chauntae

伴侶同遊
讚好：職員與服務
不滿：整潔度
Firstly the conditions was not worth the price, property needs major updating. Seems like the money isn’t invested back into the business. Simple fixtures such as shower head needs to replace as it’s clogged and sprays in every direction, bathroom door needs to change and toilet clogged. We had to ask for small towels as none are left in the room. Tissue seems to be on ration! We had some blue tore up bed sheets! Walls are PAPER THIN LOL can hear every word that’s spoken, if persons book with kids please let them stay on the bottom floor, the constant running up and down was a nuisance! Pros: The food Jamaican food was good (pay in JMD). The view was nice from the back of the property, the staff attitude was very pleasant, the resort is located in a good area nearby a high traffic area, walking distance.
於 2023 年 7 月住了 5 晚

10/10 優異

Yohan (Lauderhill)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great stay
於 2023 年 7 月住了 2 晚

6/10 一般

Christopher (beaufort)

多人同遊
讚好：職員與服務
Overall the experience was good
於 2023 年 7 月住了 1 晚

6/10 一般

GLOWIE

於 2023 年 7 月住了 1 晚

4/10 欠佳

LINWALL

伴侶同遊
不滿：住宿狀況
The Property didn’t look like nothing that is put on line there is a leak over the stairway there wasn’t no wash cloth in the room ants was everywhere overall the place could used a face lift.
於 2023 年 6 月住了 7 晚

6/10 一般

marcela (miami beach)

家人同遊
讚好：職員與服務
everything looks very old needs to improve as it is a good property
於 2023 年 6 月住了 4 晚

8/10 不錯

Duane

於 2023 年 6 月住了 7 晚

10/10 優異

Ricardo (Elmont)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very nice and accommodating staff, who are very responsive to our needs. Unfriendly business across the street who made parking non-existent and harassed us and other guests because of the limited parking.
於 2023 年 6 月住了 2 晚

10/10 優異

Evertardo

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 7 晚

2/10 很差

janique

伴侶同遊
不滿：職員與服務和住宿狀況
Something as basic as an iron was not in the room. We had to request that and an ironing board from the front desk. The iron took about 30 minutes to get to us while the ironing board never made it any at all. The breakfast was small, and the Orange juice was replaced with Tang. Front desk staff was courteous. The lamps in the rooms had no bulbs so it was really poor lighting in the room overall. Ocean Palms is on my good for a night if you desperately need somewhere to lay your head but not for that price at all. I was not pleased.
於 2023 年 5 月住了 1 晚

2/10 很差

Millicent

家人同遊
不滿：整潔度、職員與服務和住宿狀況
I'm just Saying, if you're going to Jamaica or your in Jamaica do not book your hotel through Expedia, make sure you call the hotel you're going to and you can speak to someone there. When you're in a country like Jamaica and your phone may not even work and you can't get a hold to anyone this place I don't even know if it exists cuz I didn't even see it that'sthe best advice I can give you.
於 2023 年 5 月住了 1 晚

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice place
Really enjoyed our stay at this resort. Nice pool and beach side access. Great continental breakfast and very friendly staff that did everything to make her stay enjoyable, including a free trip to the blue hole.
於 2023 年 5 月住了 3 晚

10/10 優異

Holly

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚

8/10 不錯

Patrenia

伴侶同遊
讚好：整潔度和職員與服務
Staff service was excellent
於 2023 年 4 月住了 1 晚

10/10 優異

Latasha Sims

伴侶同遊
讚好：職員與服務和住宿狀況
I will stay here again beautiful ocean view
於 2023 年 4 月住了 2 晚

2/10 很差

Robert

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 7 晚

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 2 晚

2/10 很差

Marjorie

於 2023 年 2 月住了 5 晚

6/10 一般

Aleena

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
View was beautiful. Room was clean, bathroom needed a lot of updates. Area is not touristy, appears more residential. Staff was very helpful and friendly.
於 2023 年 2 月住了 2 晚

4/10 欠佳

Kiran

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible experience to the so called resort
When we arrived, the guy in counter does not even know if we have booking and goes on saying did you talk to hotel before arrival. With the use of translator, finally he was able to find it. The room was Farley clean but restroom was disappointing and smelling. They also don’t seem to do any room service all throughout the stay. The breakfast and lunch menu says they have a lot of options but they never have anything other than one or two options and food is terrible. Their beach access is not really a beach access but a small hideout exit next to the pool and is not maintained at all. TV is a joke, small and not many channels options. Same goes for internet. Above all, I don’t think this is a resort instead a hotel with bunch of rooms converted into so called resort. Also the access route to this hotel is also gross and commute unfriendly.
於 2023 年 2 月住了 3 晚

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay for family
Great stay. My granddaughter loves the pool.
於 2023 年 2 月住了 1 晚
Venise 於 2023年2月8日的回應
Hello David,It was great to hear that you enjoyed staying with us. We really appreciate your detailed review.Thank you also for your feedback highlighting where we can do better. We appreciate hearing about your experience and your thoughts about Ocean Palms Resort. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We hope to welcome you back again soon! Kind Regards,Ocean Palms Team

2/10 很差

Melvyn

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Overprice, included breakfast is a joke, they do not clean up the rooms unless you insist, staff does not know the world customer service!
於 2023 年 1 月住了 7 晚

8/10 不錯

Rahjae

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The food was amazing. No need to buy outside of property.
Ash 於 2023年1月7日的回應
Hello Rahjae,It was great to hear that you enjoyed the food from our restaurant. We really appreciate your review.Thank you also for your feedback highlighting where we can do better. We appreciate hearing about your experience and your thoughts about Ocean Palms Resort. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We hope to welcome you back again soon! Kind Regards,Ocean Palms Team