Dear deborah,Thank you for your review. We really appreciate that you took the time to evaluate your stay. We are truly disappointed to read that you may have experienced some challenges with us. Usually, if we are advised of a problem during the stay, we are able to move our guests to a more appropriate room; our sincerest apologies if this didn't occur. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Najra,Thank you for taking the time to share your experience with us.While it is great to find you appreciated the hotels atmosphere, we are concerned to read your comments and we are saddened for not having met your expectations in all aspects.We assure you that your concerns were addressed, as we know there is always room to improve our product and service and it is our hope that you will consider a future visit in order to experience the level of hospitality that is typical of our hotels.Yours sincerely,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Stacey - Ann,As service is our absolute key value, we are saddened to read about this. It is always our wish to provide the best expirience.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We are really sorry for any inconvenience, nevertheless, the management department will be informed.Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Dagmar,We are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Seeranie,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation and transport have been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

Dear CHANTELLE,Thank you so much for taking the time to review your stay and for the wonderful rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Kenneth,Thank you so much for your nice words and for the fantastic rating!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Johanna,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Robby,Thank you for your great review. We are really glad to learn that you enjoyed your experience.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Kim,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Dave,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our team.It will be lovely to host you again.Loving Regards!Hotel Riu Ocho RíosOnline Reputation Manager

Dear Jeffrey,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We look forward to welcoming you in August!All the best, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Suelem Ribeiro,we appreciate you taking the time to share your great review here!We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Andrea M,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Grazyna,Thank you for taking the time to provide us your feedback on your stay at our property.We regret to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Joyce,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.You can be assured that we will record your comments and take them up with the appropriate departments.We hope you will be back soon.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Courtney,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Jeronimo,We will pass on your fantastic feedback to our lovely staff.Thank you very much for being our guest!The best news is reading you had a nice time.We would love to welcome you again very soon, Jeronimo.Warmest Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Adloi,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.We are sorry to learn that you were not fully satisfied with these restaurants. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.We look forward to hosting you again soon.Thank you very much!Warmest regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Sergio,Thank you for taking the time to provide us your ratings on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Lillian,Thank you for sharing your experience with us!It's saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Michael,Thank you for choosing us and for sharing your review.It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We hope you will decide to give us the opportunity to welcome you soon again.With best regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Kyrey,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Love you back, Kyrey,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Ticarra Monet,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. It is very disappointing to read your comment regarding your daughters stomach discomfort and we truly hope that you are feeling better by now.On the other hand, please accept our apologies for any inconvenience and we will follow this up with our team. We hope to welcome you back soon. Kind regards, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Elena Paola,Thank you so much for taking the time to review your stay .We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Fariann,We appreciate this feedback! It is wonderful to know that you enjoyed your stay with us.We are looking forward to hosting you again soon.Greetings,Hotel Riu Ocho RiosOnline Reputation Manager

Dear DONTE,Thank you for taking the time out to leave a great review!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Beverley,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Sarah,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Allona,thank you for your review. It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Annette,we appreciate you taking the time to share your great review here!We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager