Extremely Disappointing Think Carefully Before Spending This Kind of Money As a frequent traveler who has experienced luxury properties in different destinations, I feel obligated to share our experience so others can make an informed decision before spending thousands of dollars on a Sandals vacation.We spent nearly $7,000 on this 3 night stay, and unfortunately, the overall experience was nowhere near the level of quality, service, comfort, or attention we expected for that price.
I do want to specifically recognize our two butlers, Dejunee and Eshan, because they were absolutely wonderful. They worked tremendously hard, were attentive, kind, and genuinely made an effort to help us. Unfortunately, it was also obvious that they were extremely busy handling multiple guests, arrivals, requests, and responsibilities at the same time. Their individual effort was exceptional, but even their hard work could not compensate for the overall shortcomings of the resort.
The room itself was a major disappointment. We had to contact maintenance three separate times because the air conditioning never worked properly. The toilet repeatedly failed to flush, to the point that we had to remove the tank cover ourselves to make it work. Housekeeping was extremely disappointing, and the view we received was largely obstructed by trees.And then there was the food, which was honestly horrendous. The choices were poor and limited, and much of what we tried simply did not taste good. For a resort