「This was one of the worst hotel experiences ever. We booked the biggest most expensive room for 2 people, private bath, ocean view, big space. We had messages from hotel saying nothing much except check-in arrangements. When we arrived we discovered that the hotel had rented the room we booked and fully paid-for, to someone else. They said all they had with a bathroom was a very small room, and that was true. The hotel was not willing to give us any refund or reduction in price, despite the...
「This was one of the worst hotel experiences ever. We booked the biggest most expensive room for 2 people, private bath, ocean view, big space. We had messages from hotel saying nothing much except check-in arrangements. When we arrived we discovered that the hotel had rented the room we booked and fully paid-for, to someone else. They said all they had with a bathroom was a very small room, and that was true. The hotel was not willing to give us any refund or reduction in price, despite the...
BEVERLY