First, I've stayed on this property once before, last year, and the experience wasn't too bad. Around the property needs some cleaning, and the inside is in pretty good shape, but during our current stay (7/11/2022 - 7/14/2022) we encountered multiple issues:
1. We did not get check-in directions until the morning of our travel. However, it did come before the scheduled check-in time of 4:00PM. Communication before a stay is typically non-existent from this owner, even after attempting to make contact multiple times.
2. As we were driving in to the property, the owner let us know that the downstairs bathroom was out of order. The morning of our first day is the FIRST we hear of this. This happens to be the same bathroom gave us issues last year as well. It is located very close to the septic tank connection. The toilet water is often discolored from sewage back up. The sewage smell in that corner of the basement, and the bathroom, is noticeable.
Needless to say, we were out one of the three bathrooms, and was not offered any compensation for the inconvenience.
3. Upon arrival, the property's WiFi was not working. My wife needed this connection to do some remote work while on this vacation. It was one of the many reasons we choose this property. I contacted the owner about the WiFi and he informed me it should be working. He called AT&T to check into the issue. Since the owner was not in town, I was tasked to speak with an AT&T representative to resolve the issue. I spent most of the first day and the morning of the second day working to fix the WiFi. It ended up that the SIM card in the router was "deleted" from the owner's account and a new one needed to be installed.
I patiently waited for one of the owner's employee to show up with the new SIM card. I installed the new SIM card and the WiFi signal was restored. It wasn't very good WiFi, but we were back in business.
4. After contacting the owner to express my displeasure in how I spent the first few days of this vacation, he simply said it was out of his control, and he didn't anticipate this issue. I did not receive a discount, refund or another stay as compensation for the issue. Needless to say, I was extremely disappointed in this response.
Overall, the treatment I received was not at all what I expected and this turned out to be the WORST experience I've had in the town of Old Forge. A town I've visited every year for the past 35 years.
