室內泳池;躺椅

康瑟爾布拉夫斯美國明星娛樂場酒店的評價

4 out of 5
康瑟爾布拉夫斯美國明星娛樂場酒店
2200 River Road, Council Bluffs, IA

評價

8.4

很好

10 分評分,優異;1003 則評價中有 466 則" "
8 分評分,不錯;1003 則評價中有 329 則" "
6 分評分,一般;1003 則評價中有 101 則" "
4 分評分,欠佳;1003 則評價中有 57 則" "
2 分評分,很差;1003 則評價中有 50 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

8.4/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Kathy

讚好:設施服務
Great
於 2024 年 3 月住了 1 晚

10/10 優異

Daniel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sweet!
於 2024 年 2 月住了 1 晚

10/10 優異

Jeff

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Sue (Rose Hill)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
I wish there had been more dinner options. We checked in after 6 on a Sun evening and the sports bar was out only choice.
於 2024 年 4 月住了 1 晚

10/10 優異

Ashley

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed for a girls weekend away! It was fun, hotel was decent but I am not picky.
於 2024 年 3 月住了 1 晚

10/10 優異

David

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place. Just wish that the restaurants stayed open longer than 10pm. After flying in we were hoping to eat a meal but they just closed the sports bar grill. We ended up eating hot dogs in the lower level of the casino which was good.
於 2024 年 4 月住了 1 晚

2/10 很差

Christopher

伴侶同遊
讚好:設施服務
不滿:整潔度、職員與服務和住宿狀況
Was not pleased with my stay at all. Room was dusty and carpet was dirty. Every time you use the sink, it would not drain and then when it did, it would gurgle for 10 to 15 minutes after the same would happen after using the shower or flushing. The toilet seat was loose from the toilet, which could be dangerous to someone elderly. The mattress was extremely uncomfortable and felt like it hadn’t been flipped or replaced and many many years, both sides had a permanent indent from people laying in them. The bedframe is extremely creaky To the slightest movement. The initial reason I chose to stay at this property was because they advertise a hot tub. It was more like a warm bath with no jets. And the worst part was no matter where you went through the hotel. It seemed to smell like cigarettes.
於 2024 年 4 月住了 1 晚

10/10 優異

Michael

商務旅客
讚好:整潔度、設施服務和住宿狀況
Very nice checkin person
於 2024 年 4 月住了 1 晚

10/10 優異

David

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice rooms and stay was comfortable
於 2024 年 4 月住了 1 晚

6/10 一般

Benjamin

於 2024 年 3 月住了 1 晚

2/10 很差

Amanda

家人同遊, 親子同遊
不滿:整潔度、設施服務和住宿狀況
The hotel should not be advertised as non smoking. Our room was so smoky that I felt nauseous and had a horrible headache. My daughter has asthma and the secondhand smoke impacts her safety. The front desk staff asked if I would like an air purifier for the room. We chose to leave after a few hours and me re cleaning the room at the hotel instead. The odor was saturated into the curtains and carpet. The king whirpool suite with river view would have been lovely if it were not smoky. My boyfriend's room on the second floor was worse. Clearly they are used to complaints if they offer air purifiers. I wiped the edges of the bathroom, entryway hard floor and the lysol wipes were black and lots of small hairs. I did not feel safe for my family using the pool area or workout space, mirrors covered in brown soot. If it were not for the smoke, the hotel was nice. Unfortunately, the cigarette smoke was enough to make this the worst hotel stay we have had. Having to spend an hour on the phone with expedia while at the zoo with young kids was not in my original plans. I am so disappointed that Expedia partners with this hotel.
於 2024 年 3 月住了 2 晚

4/10 欠佳

stacey L

讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
We had a dead bug on the bathroom floor, bathroom floor was dirty. I callwd for an extra pillow and finally canceled after over an hour.
於 2024 年 3 月住了 1 晚
Mason Anderson Front Office Shift Manager 於 2024年3月14日的回應
Dear Stacy, I'm sorry to hear about the issues on your stay. We pride ourselves on delivering a high-quality experience which it sounds like we failed to do. I will be passing your complaint through the proper channels. If you have anything further to add please reach out directly and I can personally speak with you.

10/10 優異

Raul

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2024 年 3 月住了 1 晚
Mason Anderson Front Office Shift Manager 於 2024年3月14日的回應
Dear Raul, I'm glad to hear you enjoyed your stay with us. We appreciate you taking the time to leave us a review. If you have anything further to add feel free to reach out otherwise, we hope to see you again soon.

10/10 優異

Caster

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love the jacuzzi room & just wish they had continental breakfast
於 2024 年 3 月住了 1 晚
Mason Anderson Front Office Shift Manager 於 2024年3月14日的回應
Dear Caster, I'm glad to hear you had a good experience with us. I've noted what you've said about a continental breakfast and will pass it up the proper channels. If you have anything further to add please feel free to reach out and I can personally speak with you.

4/10 欠佳

SCOTT

多人同遊
讚好:職員與服務
不滿:整潔度
Typically just the casino stinks. The entire hotel was smokey. The furniture is very worn. Time for a remodel!
於 2024 年 2 月住了 1 晚
Mason Anderson Front Office Shift Manager 於 2024年3月2日的回應
Dear Scott, thank you for taking the time to leave us a review. We appreciate your feedback and I have notated everything you've said and will be passing it through the proper channels. If you have anything further to add please feel free to reach out, and I can speak with you personally.

10/10 優異

Tonnya

讚好:整潔度和住宿狀況
於 2024 年 2 月住了 1 晚
Mason Anderson Front Office Shift Manager 於 2024年2月21日的回應
Dear Tonnya, thank you for taking the time to leave us a review. We appreciate your feedback. We are glad to hear that you enjoyed your stay with us and hope to see you again soon. If you have anything further to add feel free to reach out and I can speak with you personally.

6/10 一般

Dave

Mason Anderson Front Office Shift Manager 於 2024年2月21日的回應
Dear Dave, thank you for taking the time to leave us a review. We appreciate your feedback; it helps us to make improvements to our experience. If you have anything further to add feel free to reach out and I can speak with you personally.

2/10 很差

Ruben

家人同遊, 多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
We were running late because of being from out of town and they we going to cancel our rooms if we were after 9 pm. Second only a hot dog stand after 9, no room service. For wanting us to spend 239 a night its a joke.
於 2024 年 2 月住了 1 晚
Mason Anderson Front Office Shift Manager 於 2024年2月6日的回應
Dear Ruben, thank you for taking the time to leave us a review. I'm sorry to hear your experience did not meet expectations. I appreciate your feedback and will share it with management. If you have anything else to add feel free to reach out to the hotel directly and I can speak with you personally.

10/10 優異

Vinanna

讚好:整潔度、職員與服務和住宿狀況
Swimming pool
於 2023 年 12 月住了 1 晚
Mason Anderson Front Office Shift Manager 於 2024年3月2日的回應
Dear Vianna, thank you for taking the time to leave is a review. We appreciate your business and hope to see you again soon!

2/10 很差

Paul

讚好:職員與服務
I waited 2 1/2 hours to check in because the key cards couldn't be made. Finally had to cancel and go to another hotel. The next morning I had a message on my phone from 10:50 p.m. saying the key cards still wouldn't work, but security could escort to rooms, but you couldn't leave unless you had somebody to let you back in. The hotel said that I would get a full refund, but since it was through Expedia I'm not sure. Expedia has NO WAY on their website to contact customer service in any way. Terrible experience all around. The front desk staff at the hotel were all very kind and apologetic.
於 2024 年 1 月住了 1 晚

8/10 不錯

Steven

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
No complaints!
於 2024 年 1 月住了 1 晚

4/10 欠佳

LeAnn

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The smoke was terrible! Hair and dirt in all the corners of the bathroom and blood on the carpet. Elevators were rickety and filthy. Most likely not staying there again.
於 2024 年 1 月住了 1 晚
Mason Anderson Front Office Shift Manager 於 2024年1月31日的回應
Hello LeAnn, I'm sorry to hear there were some issues during your stay with us. We have high standards for the cleanliness of our rooms which sounds like was definitely not your experience. Your feedback is important to us, and I am actively looking into the issues you've listed. If you have anything else to add you can call the hotel direct and I can personally speak with you.

4/10 欠佳

真實旅客

商務旅客
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Place needs a refresh.
於 2024 年 1 月住了 1 晚
Mason Anderson Front Office Shift Manager 於 2024年1月26日的回應
Dear valued guest, I appreciate you taking the time to leave us a review. Reviews give us essential insight into the experience we deliver. I'm sorry to hear your experience fell short of expectations. We try to keep our amenities up to date through routine maintenance. If you would like to discuss your stay further, please call the hotel front desk and I would be happy to speak with you personally.

6/10 一般

Elizabeth

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Mason Anderson Front Office Shift Manager 於 2024年1月26日的回應
Dear Elizabeth, thank you for taking time out of your day to leave us a review. It looks like we definitely could have done better with your stay. We value your feedback and if you would like to call the front desk of the hotel, I would be happy to speak with you personally regarding your stay.

8/10 不錯

Jackie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Mason Anderson Front Office Shift Manager 於 2024年1月26日的回應
Dear Jackie, we appreciate your review and are glad you had a good experience with us. We hope to see you again soon but feel free to call the front desk if you have anything further to add about your stay and I can personally speak with you.

10/10 優異

Jacklyn J

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Mason Anderson Front Office Shift Manager 於 2024年1月24日的回應
Dear Jacklyn, we greatly appreciate you taking the time to share your experience. We pride ourselves on delivering the best possible experience for our guests and we're glad we could deliver that to you. If you'd like to further discuss what made your stay great or any improvements, I'd love to hear from you. You can reach me at (712) 396-3216.

6/10 一般

shana

多人同遊
讚好:職員與服務和設施服務
Overall property and hotel had a stale smoky smell. Room had a smell of sewer gas coming from the bathroom! Sink drain was very slow. Microwave on 4th floor was gross! Clean it! Very few options for dining. And menu at sports bar was very slim, not many options. Check in was smooth and staff pleasant! Jeanne was nice!
於 2023 年 12 月住了 1 晚

10/10 優異

alexis

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚

10/10 優異

Pam

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

Dan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Upon arrival, checkin was slow. The clerk that had started helping us kept jumping over to the next station trying to help them as well because there was a guest there that was not satisfied. Additionally, it was not explained that the elevator would not work without tapping our room key over a sensor. There is a heavy smell of smoke on the main level, but we did not notice it in the actual guestroom.
於 2023 年 12 月住了 1 晚

10/10 優異

Ashley

於 2023 年 12 月住了 1 晚

8/10 不錯

Michele

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Alan

於 2023 年 11 月住了 4 晚

10/10 優異

Stacey

於 2023 年 12 月住了 1 晚

10/10 優異

Alan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 優異

Jeremy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was amazing. Staff was very helpful and kind.
於 2023 年 11 月住了 2 晚

2/10 很差

Jinny

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
Jacuzzi tub room with broken tub. I had two very nice maintenance men in my room for an hour and 45 minutes while the cold water faucet was stuck on sounding like a very loud and uncomfortable water fall. It was miserable and then bed had springs popping and very uncomfortable.
於 2023 年 11 月住了 1 晚

10/10 優異

Thomas

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent check in process, great atmosphere but miss the gift shop.
於 2023 年 11 月住了 1 晚

8/10 不錯

Brandi

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯

Mariel

於 2023 年 11 月住了 1 晚

10/10 優異

Autumn

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Had a whirlpool room but everytime you would use the bathroom sink or flush the toilet the whirlpool would gurgle
於 2023 年 11 月住了 2 晚

8/10 不錯

Ron

讚好:整潔度、職員與服務和住宿狀況
Very nice motel. Room was clean but could use a few more outlets. Casino could have let me win a little also....
於 2023 年 11 月住了 1 晚

8/10 不錯

Frank

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good Stay!
Always pleased with this hotel. Good easy check-in, clean and comfortable room. Furniture starting to look a bit worn in the room but not bad. Wished they had their bakery back, had good breakfast food in there.
於 2023 年 10 月住了 1 晚

8/10 不錯

Britni

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Will consider staying again but will order in food
Upon check in, we were told our room wasn’t ready and they would call us in 10 minutes after it was properly inspected. We waited around a half hour before going back to the desk and they said it was ready and gave us our key. The room was wonderful. Clean, stocked, and comfy. We had a king suite with a jacuzzi in the room and everything was up to par. Our only issue with the room was that our tv would keep randomly shutting off while we were watching movies. We enjoyed the pool and spa, then ate supper at the Buffet. Service was good, food was mostly good. A few things just tasted.. off. While we were there, Bella’s (the breakfast restaurant) was under renovation, so they were serving breakfast from The Buffet. We went to get in line behind a couple and over heard their conversation with the host saying that there were at least three parties waiting ahead of them and they had no idea if anyone else would even get in for breakfast. No wait time estimate, just “maybe you should go somewhere else.” We ended up checking out early and getting breakfast at a restaurant outside of the hotel itself.
於 2023 年 11 月住了 1 晚

2/10 很差

Jessica

伴侶同遊
不滿:設施服務
When we tried to check in they didn't have the room we booked available.i reserved a whirlpool king suite Riverview room, they offered a 2 queen bed room, we didn't stay. It's our wedding anniversary, we absolutely didn't want to stay in room with a smaller bed then we sleep in at home!
於 2023 年 10 月住了 1 晚

8/10 不錯

Samantha

讚好:整潔度和住宿狀況
Drunk guys without room keys hanging around elevator looking for me to let them on the elevator with me is scary and unsafe. Security guards are not visible in hotel
於 2023 年 10 月住了 4 晚

4/10 欠佳

Tasha

多人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯

nicholas

於 2023 年 10 月住了 1 晚