Yamanouchi Onumaike Pond Hotels

"I really enjoyed my stay, however getting there was challenging, and I couldn't find the email to ask questions on their website. I ultimately took a risk and was able to hop on a bus from Karuizawa, but online it mentions no reservations for buses, and I could not find that there even was one to the resort. If their email had been listed (and perhaps it is not due to an internet issue through the US), I'd have had less stress getting there. Otherwise, I only recommend others research more before going here so they know the customs more - tattoos are not allowed, and I had to book the private onsen."

"My friend had accidentally lost her backpack on the train just before we had arrived to the hotel for check in. As soon as we arrived at the hotel we asked to borrow their phone to call the lost in found center at the train station. After we explained the situation the hotel staff asked us what train we were on and what the backpack looked like and offered to call the station for us to help locate the backpack. This was a huge relief to us because we were worried about the language barrier over the phone. Not only did the hotel staff locate the backpack for us but they also typed out detailed instructions for us in English of where to go to pick up the backpack and what hours that lost/found center would be open. It was so helpful and we were able to get the backpack back easily! Not only was the staff really kind and professional but the hotel itself was really nice. I enjoyed the traditional style room, wearing a yukata for the first time, and being able to take a hot bath in the onsen. This hotel was my favorite on my Japan trip and I want to go back again! "

"Everything was great "

"Great location. Helpful staff. Clean and comfortable. A perfect stay. "

"Staff were amazing, food was fantastic, onsen’s were magical. Can’t wait to go back!"

"Room was comfortable. Location was great. "

"Everything was great! The staff, accommodations, service and staff were exemplary."

"Very good location"

"Amazing room and staff! Had the most relaxing stay here and would definitely come back if we are in the area"