“I booked two executive rooms for my family at this highly-rated, top-five hotel in Yinchuan, expecting a premium experience. Unfortunately, from check-in to check-out, the stay was deeply unsatisfactory.
❌ Cold, Unprofessional Service
The front desk staff were indifferent and unwelcoming. When asking about executive lounge benefits, I was bluntly told the lounge was closed and services were moved to the lobby.
❌ Executive Benefits Severely Lacking
· Afternoon Tea (2–5 PM): Only coffee and……
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