Lamentamos mucho escuchar sobre tu experiencia y los problemas que encontraste durante tu estancia. La calidad del servicio y el confort de nuestros huéspedes son de suma importancia para nosotros, y es decepcionante saber que no cumplimos con tus expectativas en esta ocasión. Tomaremos en cuenta tus comentarios sobre la atención al cliente, la logística y el estado de las habitaciones para mejorar nuestros servicios y proporcionar una experiencia más positiva en el futuro. Si hay algo específico que te gustaría que abordáramos, no dudes en ponerte en contacto con nosotros directamente para que podamos ayudarte mejor.

Thank you for sharing your experience, Dominique! We're delighted to hear that everything went smoothly during your stay. Your feedback regarding the parking situation and the condition of the parking lot is greatly appreciated. We take the safety and comfort of our guests very seriously, and we apologize for any inconvenience caused by the condition of the parking lot. Rest assured, we will work to address this issue to ensure a better experience for our guests in the future. If you have any further suggestions or concerns, please feel free to reach out to us directly. We hope to welcome you back again soon!

Thank you for taking the time to leave us a rating, Joan. We are pleased to hear that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!

¡Gracias por tu comentario! Nos alegra saber que encontraste nuestras instalaciones limpias y cómodas. Esperamos poder darte la bienvenida de nuevo en el futuro. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!

We are terribly sorry to hear about your experience, Teri. Encountering pests is unacceptable and falls far below the standards we strive to maintain. Your comfort and satisfaction are our top priorities, and we deeply regret that we failed to meet your expectations. Rest assured, we take reports of pests very seriously, and we have promptly addressed this issue to prevent any recurrence. Regarding your booking, we understand your frustration with the non-refundable policy. However, we want to assure you that your concerns have been noted, and we will review our policies to ensure they align with our commitment to guest satisfaction. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We value your feedback and would appreciate the opportunity to discuss this matter further with you - we have forwarded this review to the onsite management team, you should be hearing from them in the next several business days. We look forward to speaking with you and working towards regaining your trust.

Thank you for your feedback, Jarrod! We're glad to hear that you found value in your stay with us. If there's anything specific you think we could improve upon to make your experience even better next time, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!

We're delighted to hear that you enjoyed your stay with us, Steven! We look forward to welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing us, and we can't wait to host you again!

Thank you for taking the time to leave us a review, Adela. We apologize for the inconvenience you experienced during your stay. Your feedback regarding the condition of the rooms and the issues with the fridge and air vent is valuable to us, and we will address these matters with our maintenance team to ensure they are resolved promptly. We understand your disappointment and regret that we did not meet your expectations. If you have any further concerns or if there is anything else we can do to improve your experience, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

Thank you for your feedback! We're glad to hear that you found our rooms spacious and clean overall. We appreciate your understanding regarding the need for updates to some of our furniture and flooring. Your satisfaction is important to us, and we're pleased to know that you would consider staying with us again. We look forward to welcoming you back in the future!

Thank you for taking the time to leave us a review, Frank. We are pleased to hear that you enjoyed your stay overall. We apologize for any inconvenience that traffic caused, and hope it did not detract from you overall stay. We hope to have the opportunity to host you again!

Thank you for taking the time to leave us a review, Olga. We're glad to hear that you found the resort to be peaceful. If there were any aspects of your stay that fell short of your expectations, please let us know so we can address them, as your rating does not appear to match your comments. Your feedback helps us improve the experience for all our guests. We hope to have the opportunity to welcome you back for an improved stay.

Thank you for your perfect rating, Alejandro! We are thrilled to hear that you enjoyed your experience with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had an amazing experience during your stay with us, Ashley! It's wonderful to know that everything about the property met your expectations and that you and your family enjoyed your time here. We look forward to welcoming you back in November and providing you with another fantastic stay! If you have any special requests or preferences for your next visit, feel free to let us know. We can't wait to host you again!

Thank you, Brittany, for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay and thank you for your recognition of our team doing a great job. We hope to have the opportunity to host you again!

Thank you for sharing you feedback with us, Rocco. We're delighted to hear that you had a pleasant experience with us! Providing a seamless check-in and check-out process, along with clean and comfortable accommodations, is always our goal. Thank you for acknowledging the efforts of our team members. If you ever find yourself in the area again, we'd love to welcome you back for another enjoyable stay!

Mia, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed the style of our rooms, however apologize for not fulfilling the request of a jacuzzi tub. We are in the process of phasing these out, and apologize for any inconvenience caused. We hope to have the opportunity to welcome you back for an improved stay in the future.

Thank you for sharing your experience, Michael! We're delighted to hear that you enjoyed your stay in our 2-bedroom deluxe suite and found it comfortable, well-equipped, and clean. It's great to know that you appreciated our resort's layout, facilities, and the friendliness of our staff. We apologize for any inconvenience regarding the poolside bar and grill hours, and we'll certainly look into this further. We appreciate your recommendation and look forward to welcoming you back on your next visit!

Thank you for your kind words, Olivia. We're thrilled to hear that you enjoyed your stay with us! Thank you for highlighting the spacious room, variety of activities, pools, hot tubs, sauna, and our bar. It's fantastic to know that our staff contributed to making your experience memorable. We appreciate your positive feedback and hope to welcome you back again soon for another amazing stay!

Modesto, thank you for taking the time to leave us a review. We're deeply sorry to hear about your experience with our staff and the room discrepancy. This falls far short of the service we aim to provide. Please accept our sincere apologies for any disrespect perceived. We have researched and according to the what the booking agency provided us, you were put in the correct type of room. We apologize for any inconvenience this caused. We take your feedback seriously and will address these issues internally to prevent similar occurrences in the future. If you would like to discuss this matter further or if there's anything we can do to make amends, please feel free to reach out to us directly. We hope to have the opportunity to regain your trust in the future.

It's fantastic to hear that you had a comfortable and spacious stay with us, Chloe! We appreciate your feedback about the bathroom setup, and we're glad to hear that it didn't significantly impact your experience. We strive to provide a welcoming environment for families and groups, and we're delighted that you found our location convenient for exploring nearby attractions. Should you find yourself in the area again, we'd love to welcome you back for another enjoyable stay!

Thank you for you kind words, Claudia! We're thrilled to hear that you and your family enjoyed your stay with us and that you felt at home during your time here. Providing a welcoming and comfortable experience for our guests is our top priority, and we're delighted that our front desk team made a positive impression on you. We look forward to welcoming you back on your next visit! If you need any assistance or have any special requests for your future stay, please feel free to reach out to us. Safe travels until we see you again!

Stephanie, thank you for your positive feedback! We're delighted to hear that you found your room clean and well-stocked with essentials for your stay. It's great to know that you appreciated our proactive communication via text messages, providing updates on special activities and offering a convenient way to request any additional items you might need. We aim to provide a seamless and enjoyable experience for all our guests, and we're glad to hear that we succeeded during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Ximena, thank you for sharing feedback regarding your recent stay. We apologize for any inconvenience or frustration caused by the pet fee during your stay. Please be informed that pet fees are a standard practice in the hospitality industry for pet-friendly accommodations. This fee helps cover additional cleaning and maintenance expenses associated with accommodating pets to ensure a comfortable stay for all guests. However, we regret to hear about any dissatisfaction with our customer service, and we will certainly review this with our team to ensure that all guests receive the highest level of service. Your feedback is valuable, and we appreciate you bringing this to our attention. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to us directly, requesting to speak with the operations leadership team at Kissimmee. We hope to have the opportunity to regain your trust and exceed your expectations in the future.

Thank you for taking the time to share your experience with us, Jason. We apologize for any inconvenience caused by the booking mix-up, but we're glad to hear that our team at Legacy was able to accommodate you with a deluxe room for the price of a double room and allowed you to return to your room promptly. We're delighted that you and your son enjoyed your stay with us and that you found our resort to be your new spot in Kissimmee. Your feedback is important to us, and we appreciate your understanding and flexibility. We look forward to welcoming you back in the future, and if you have any special requests or need assistance with future bookings, please don't hesitate to reach out to us directly. Safe travels, and we can't wait to see you again soon!

Thank you, Tracy, for providing us feedback. We sincerely apologize for the discrepancies between the room you booked and the one you received, as well as for the cleanliness issues and noise disturbances you encountered during your stay. Your feedback is essential, and we take it seriously. We will address these issues with our housekeeping and maintenance teams to ensure that our accommodations are up to standard and that noise disturbances are minimized for our guests' comfort. Additionally, we will investigate the concerns you raised about the resort facilities to ensure they meet our guests' expectations. We regret that your experience did not meet your expectations, and we appreciate your understanding. If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly. We hope you will give us another opportunity to exceed your expectations in the future.

Thank you for your perfect rating, William! We are thrilled to heart that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!

Thank you for taking the time to provide us feedback, Raven. We apologize for the inconvenience you experienced during your check-in process. It's disappointing to hear that there was a long wait and that our kiosk system did not work as expected. We understand how frustrating this must have been, and we will address these issues with our team to ensure improvements are made to the check-in process. We appreciate your feedback regarding the room amenities, and we're glad to hear that you found aspects of the suite to be nice. Your comments about the outdated rooms will be taken into consideration as we continue to make updates to our accommodations. Thank you for sharing your experience with us, and we hope to have the opportunity to provide you with a better stay in the future.

Thank you for taking the time to share your experience, Marshciene. We apologize for the discomfort and inconvenience you experienced during your stay, particularly in the back area of the resort. Your safety and well-being are our top priorities, and we regret that you felt uncomfortable due to noise and individuals in the parking lot. We will address your concerns with our security team to ensure a safer environment for all our guests. We do want to mention that we have security patrolling 24 hours a day to ensure the safety of our Guests. Additionally, we appreciate your feedback regarding the lighting and privacy concerns in the bottom-floor rooms, and we will take this into consideration for future improvements. Regarding the issue with the key not working for the recreation area, we apologize for the inconvenience and will ensure that this is resolved promptly. We understand your disappointment in not receiving the expected resort experience, and we will strive to make necessary improvements to better meet our guests' expectations. Thank you again for sharing your feedback with us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.

Thank you, Karla, for your feedback! We appreciate your suggestion to change the carpet for tiles or laminate floor. Your input is valuable to us as we continuously strive to improve our accommodations. We'll certainly take your suggestion into consideration for future renovations. If you have any further questions or need assistance, please don't hesitate to reach out to us directly. Thank you for choosing our resort, and we hope to welcome you back for another great stay in the future!

Carmen, thank you for your positive review! We are pleased to hear that you had a great time during your stay and should you have any questions, please don't hesitate to reach out. We look forward to hosting you again!

Marlyn, thank you for sharing your positive feedback! We're thrilled to hear that you and your kids had a great time during your stay with us. Providing memorable experiences for our guests is our top priority, and we're delighted that we could contribute to your enjoyment. We hope to welcome you back for more wonderful experiences in the future.

Thank you for your wonderful feedback, Jerry! We're delighted to hear that you love our hotel and that our spacious suites have become your new favorite destination. Providing comfortable and enjoyable stays for our guests is our top priority, and we're thrilled that we could contribute to your positive experience. We appreciate your kind words and look forward to welcoming you back for many more enjoyable stays in the future.

Thank you for your rating, Jon. If you have any concerns or feedback you'd like to share with us to help improve our services, please don't hesitate to reach out. We value your input and strive to make every guest experience a positive one. We hope to have the opportunity to exceed your expectations in the future.

Theresa, we're delighted to hear that you and your family had a positive experience during your stay! It's great to know that the resort was clean, the rooms had everything you needed, and that the staff were friendly and helpful. We appreciate your feedback and look forward to welcoming you back for another stay in the future!

Nilson, we're thrilled to hear that you had a great experience and received excellent service during your stay! Thank you for your kind words, and we look forward to welcoming you back again in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.

Thank you for your positive feedback, Brenda! We're delighted to hear that you enjoyed your stay and found our property quiet and well-equipped. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Alexey, we sincerely apologize for the inconvenience you experienced during your stay. It is regrettable that your wife's phone was stolen, and we understand how distressing that can be. We take security very seriously, and we are sorry that our efforts did not meet your expectations. We will review our security protocols to see how we can improve and prevent such incidents in the future. Regarding the delay in check-in, we apologize for the inconvenience and will address this issue with our staff to ensure a smoother process for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie durch die Lautstärke der Straße gestört wurden und dass es schwierig war, das Resort zu verlassen. Wir werden Ihre Anmerkungen berücksichtigen und prüfen, ob wir Verbesserungen vornehmen können, um den Lärmpegel zu verringern und den Verkehr zu erleichtern. Wir hoffen, dass Sie dennoch einige positive Aspekte Ihres Aufenthalts bei uns genießen konnten und würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.

¡Gracias por compartir tu experiencia positiva con nosotros! Nos alegra mucho saber que encontraste nuestras instalaciones muy limpias y disfrutaste de nuestras diversas áreas de entretenimiento. Esperamos poder recibirte nuevamente en el futuro para otra estancia agradable.

Michael, thank you for sharing your feedback with us. We apologize for the inconvenience caused by the running toilet and the insufficient blinds. Your comments regarding the need for updates have been duly noted, and we appreciate your understanding of the value we aim to provide. We will address these issues to ensure a more comfortable experience for our guests in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

Thank you for taking the time to share your feedback, Megan. We apologize for the inconvenience caused by the noise from neighboring guests and the limited space in your room. It's disappointing to hear that your stay fell short of expectations. We'll address the soundproofing issues and consider ways to enhance the comfort of our rooms for future guests. We appreciate your understanding and hope your overall journey was enjoyable.

Thank you for sharing your feedback with us, Carrie. We're glad to hear that you found our rooms spacious and suitable for your family. However, we apologize for the inconvenience caused by the lukewarm water temperature and the disturbance from the pool area. We'll address these issues to ensure a more enjoyable experience for all our guests in the future.

Walter, thank you for your perfect rating! We are pleased to hear that you enjoyed your stay and should you have any questions or concerns, please contact us directly. We hope to welcome you back in the future!

Shelley, we're thrilled to hear that you had a great experience at our property! It's fantastic to know that you enjoyed the amenities such as the pools, walking paths, and kid zones, as well as the fun activities like daily Bingo by the pool. We're also glad that our staff was able to provide friendly and helpful service throughout your stay. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

Thank you for taking the time to leave us a rating, Maria. We are glad you had a positive stay overall, however we did not notice that some aspects of your stay may not have met your expectations. We apologize for any inconvenience and should you have any questions or concerns, please do not hesitate to contact us. We hope to welcome you back for an improved stay in the future.

Tawanda, thank you for taking the time to leave us a review and rating. We are pleased to hear that you enjoyed your stay overall, and apologize for any inconvenience due to the buildings being 2 story. Should you choose to stay with us in the future, please feel free to request the first floor and we will do our best to accommodate. We hope to welcome you back for an enhanced stay in the future!

Brian, we're delighted to hear that you and your family enjoyed your stay with us! Providing excellent service and comfortable accommodations is our top priority. Thank you for acknowledging our friendly and helpful staff. We hope to have the pleasure of welcoming you back again soon!

Thank you for your feedback, Katherine! We're glad to hear that you found value in your stay and appreciated our friendly staff. We'll certainly take your comments about parking and room updates into consideration as we strive to improve our guests' experience. We hope to welcome you back again soon!

Camone, thank you for taking the time to leave us a review. We apologize that your stay did not meet your expectations. We noticed that you were able to speak with our management team and they were able to work with you on a resolution. Regarding the refund, we recommend reaching out to the 3rd party booking agency as the refund would be processed through them. Should you have any additional needs or questions, please contact us directly, requesting to speak with the leadership team at Kissimmee. We hope to have the opportunity to regain your trust in the future.

Thank you for your feedback, Hector! We're pleased to hear that you had a good experience overall. We understand that traffic can be challenging at times, and we apologize for any inconvenience it may have caused during your stay. We hope that despite this, you were still able to enjoy your time with us, and we look forward to welcoming you back in the future!