Skip to main content

Universal's Helios Grand Hotel, a Loews Hotel

4.0 star property
Mediterranean hotel with 2 restaurants and bars/lounges

Choose dates to view prices

Located close to Universal Epic Universe and Orange County Convention Center, Universal's Helios Grand Hotel, a Loews Hotel provides a poolside bar, a rooftop terrace and shopping on-site. For some rest and relaxation, visit the hot tub. Enjoy al fresco dining and a poolside location at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is HK$3,354
HK$3,774 total
includes taxes & fees
3 Feb - 4 Feb

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Shower/bath combination
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed - double
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed - double
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

8.0 out of 10
Very good
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Celestial Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Celestial Suite (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed - double
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Sofa bed - double
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Shower/bath combination
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View Deluxe 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Skyline View 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Skyline View 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View Deluxe Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universe

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universe

  • Sleeps 5

View all photos for Club Level 2 Queen Beds -Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Club Level 2 Queen Beds -Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View 1 King Bed - Dedicated Entrance To Epic Universe

Combined shower/bathtub, free toiletries, hair dryer, towels

Park View 1 King Bed - Dedicated Entrance To Epic Universe

  • Sleeps 3

View all photos for Park View Club Level 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View Club Level 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Celestial Suite - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Celestial Suite - Dedicated Entrance To Epic Universal

  • Sleeps 3

View all photos for 2 Queen Beds Room With Pool View - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

2 Queen Beds Room With Pool View - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for How To Train Your Dragon Kids&Apos Suite - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

How To Train Your Dragon Kids&Apos Suite - Dedicated Entrance To Epic Universal

  • Sleeps 4

View all photos for Park View How To Train Your Dragon Kids&Apos Suite -Dedicated Entrance To Epic Universe

In-room safe, desk, laptop workspace, iron/ironing board

Park View How To Train Your Dragon Kids&Apos Suite -Dedicated Entrance To Epic Universe

  • Sleeps 5

View all photos for Deluxe Room-2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room-2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

You may also like

Ad
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers

Universal's Terra Luna Resort

Orlando
  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
9.2 out of 10, Wonderful, 441 reviews
The price is HK$1,482
HK$1,667 total
includes taxes & fees
1 Feb - 2 Feb
Universal's Terra Luna Resort
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Orlando, Universal's Helios Grand Hotel, a Loews Hotel is near theme parks. Some of the area's popular attractions include Universal Epic Universe and Universal CityWalk. Universal’s Volcano Bay and Universal Studios Florida are not to be missed. Visit our Orlando travel guide
Map
8505 S. Kirkman Road, Orlando, FL, 32819

What's nearby

  • The Orlando Eye. I haven't been on it yet, but I love seeing all of the changing colors!
    ICON Park
    4 min drive - 3.4 km
  • The Wheel at ICON Park™
    The Orlando Eye
    5 min drive - 4.1 km
  • SEA LIFE Orlando Aquarium showing interior views and marine life
    SEA LIFE Orlando Aquarium
    5 min drive - 4.1 km
  • Universal Epic Universe
    1 min walk - 0.1 km
  • Pointe Orlando
    4 min drive - 3.3 km

Getting around

  • Meadow Woods Station
    15 min drive
  • Orlando Station
    18 min drive
  • Orlando International Airport (MCO)
    23 min drive

Restaurants

  • Pizza Moon
    11 min walk
  • Cafe L'Air de la Sirene
    12 min walk
  • Cosmos Cafe
    3 min drive
  • The Burning Blade Tavern
    10 min walk
  • Topgolf
    4 min drive

About this property

Universal's Helios Grand Hotel, a Loews Hotel

Upscale hotel near Universal Epic Universe
Located close to Orange County Convention Center and Universal’s Volcano Bay, Universal's Helios Grand Hotel, a Loews Hotel provides a poolside bar, a rooftop terrace and shopping on-site. For some rest and relaxation, visit the hot tub. Enjoy al fresco dining and a poolside location at the two on-site restaurants. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool along with cabanas, sunloungers and pool umbrellas
  • Cooked-to-order breakfast (surcharge), a free theme park shuttle and early theme park entry
  • Valet parking (surcharge), an electric car charging station and a front desk safe
  • Concierge services, a 24-hour front desk and a lift
Room features
All 500 rooms have comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 55-inch flat-screen TVs with premium channels
  • Separate sitting areas, mini fridges and free infant beds

Similar properties

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Universal's Loews Sapphire Falls Resort
  • Pool
  • Hot tub
  • Pet-friendly
  • Water slide
9.4 out of 10, Exceptional, 1,349 reviews
The price is HK$1,896
HK$2,133 total
includes taxes & fees
8 Feb - 9 Feb
Universal's Loews Sapphire Falls Resort
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free theme park shuttle
  • Secured, covered parking on site (USD 36 per night)
  • Secured, covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 1 to 40 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aurora Market
  • Bar Helios
  • Flora Taverna
  • Flora Taverna's Lobby Bar
  • Lotus Lagoon

Things to do

  • Arcade/game room
  • Early theme park entry
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Fenced pool
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,425 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Front entrance ramp
  • Lift (104 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 10 floors
  • Built in 2025
  • Lifeguards
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 39.38 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person
  • Covered self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Rollaway bed fee: USD 39.38 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
**Valid theme park admission required

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

Property is also known as

Universal's Helios Grand Hotel A Loews Hotel
Universal's Helios Grand Hotel, A Loews Hotel Hotel
Universal's Helios Grand Hotel, A Loews Hotel Orlando
Universal's Helios Grand Hotel, A Loews Hotel Hotel Orlando

Frequently asked questions

Does Universal's Helios Grand Hotel, a Loews Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 10:00 PM.

How much does it cost to stay at Universal's Helios Grand Hotel, a Loews Hotel?

As of 29 Jan 2026, prices found for a 1-night stay for 2 adults at Universal's Helios Grand Hotel, a Loews Hotel on 3 Feb 2026 start from HK$3,354.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Universal's Helios Grand Hotel, a Loews Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Universal's Helios Grand Hotel, a Loews Hotel?

Self-parking is available for USD 36 per night. Valet parking is available for USD 45 per night. Limited spots are available.

What time is check-in at Universal's Helios Grand Hotel, a Loews Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Universal's Helios Grand Hotel, a Loews Hotel?

Checkout is at 11:00 AM.

Where is Universal's Helios Grand Hotel, a Loews Hotel located?

Situated in Orlando, this hotel is 0.5 mi (0.8 km) from Universal Epic Universe, and within 3 mi (5 km) of Orange County Convention Center and Universal CityWalk. Universal’s Volcano Bay and Universal Studios Florida are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Universal's Helios Grand Hotel, a Loews Hotel Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 101 out of 121 reviews
Rating 8 - Good. 15 out of 121 reviews
Rating 6 - Okay. 4 out of 121 reviews
Rating 4 - Poor. 1 out of 121 reviews
Rating 2 - Terrible. 0 out of 121 reviews

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great staff and dining options.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jesse

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff: beautifully decorated interior. Restaurants, rooftop bar, and pool area are all well-designed
Stayed 8 nights in Jan 2026

10/10 Excellent

Yakquelina

Liked: Cleanliness, amenities, property conditions & facilities
Great service beautiful property, spectacular view from the room.
Stayed 2 nights in Dec 2025

10/10 Excellent

Seo

Liked: Cleanliness, amenities, property conditions & facilities
The location is just unbeatable. It was beautiful inside and staffs were all very nice,too. Both floral taverna and bar helios also very good food and service. I will definetly recommand this place.
Stayed 2 nights in Jan 2026

10/10 Excellent

alexey

Liked: Cleanliness, amenities, property conditions & facilities
The park view was the best thing
Stayed 2 nights in Dec 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with amazing views of the park great staff super friendly
Stayed 1 night in Oct 2025

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel! Clean, updated, and friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Nelson

Liked: Cleanliness, amenities, property conditions & facilities
Simply Epic!! Spacious. Cozy. Superb staff. Can’t get a better location for entry to Epic Universe. Get a park view for a park wide perspective. Particularly at night.
Stayed 2 nights in Nov 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and easy access to the park.
Stayed 2 nights in May 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and room, friendly staff, and great food options. Loved the access to Epic Universe!
Stayed 2 nights in Jul 2025

6/10 Okay

Lucas

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at the Universal Helios Hotel. The front desk receptionist was very attentive and polite, and I also had a good experience at the restaurant. Unfortunately, on January 4th, around 9:15 PM, my boyfriend and I had an uncomfortable situation at the hotel gift shop. During our purchase, an employee appeared to laugh at us while wrapping the items. I do not speak English and do not feel comfortable with the language, which made the situation even more uncomfortable. We were polite at all the time, and there was no reason for this behavior. I am reporting this so the situation can be addressed and does not happen again in the future.
Stayed 2 nights in Jan 2026

10/10 Excellent

shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Easy to access the park! Great service!
Stayed 2 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the hotel the property and the surrounding area. The staff and people are really friendly.
Stayed 1 night in Apr 2025

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities
Lovely hotel and great perk for early entry to Epic Universe. We had Hotels.com vouchers otherwise I wouldn’t pay the nightly rate as I just didn’t feel this was worth the £500/£600 per night price tag. The hotel was nice, clean but pricey.
Stayed 1 night in Aug 2025

6/10 Okay

keelie

Liked: Cleanliness, staff & service, property conditions & facilities
The best part of this hotel is the room with a view of Epic, fantastic! The hotel itself is quite small, felt cramped in the lobby and bar area. The roof top bar is really nice but unless you have an outside seat there is no view of the park, plus the menu was limited, nothing plant based, GF etc.
View from our room
Stayed 1 night in Sep 2025

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel. It is expensive but convenient to the new Epic Universal Studios. Dining options are limited in the hotel itself, menu in the restaurant is not the best for kids or traditional meals. Beautiful hotel though and it will stay busy due to the proximity of the park.
Stayed 2 nights in Aug 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very happy my family
Stayed 1 night in Jul 2025

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Five stars for style, one star for silence

The design? Stunning. The location? Prime for Epic Universe. But the walls? Practically made of tissue paper. You and your kids will get to know your neighbors very intimately. (Let’s just say we all heard the same bedtime story.) If you want to be fully immersed in neighbor’s vacation, this place is for you.
Stayed 2 nights in Jul 2025

8/10 Good

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and the staff were great. The issue I had is for the price, the room should have been bigger. We paid about $800 per night for a 2 queen room and it was sort of small. The distance from the bed to the wall where the TV was- was narrow. We kept having to go 1 at a time through that a space. Toilet paper was rough. The bed was very comfortable and direct and early access to Epic Universe was a plus.
2 queen room pool view. Picture is when we were leaving.
View form the room
View of hotel from Epic Universe Entrance.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel with very clean and comfortable rooms. Worth paying for the Park view to see the fountain show at night- great location and so easy to enter the park
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, excellent staff, great food!
Stayed 2 nights in Oct 2025

10/10 Excellent

Meredith

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous hotel! 10 out of 10! Rooftop bar was outstanding!
Stayed 3 nights in Dec 2025

8/10 Good

LIVIA

Liked: Cleanliness, amenities, property conditions & facilities
New and very beautiful hotel right at the entrance of the park. Wonderful view of the park from the room. One note: we were not allowed a late check-out, even though we had requested it in advance and there was availability in the hotel
Stayed 2 nights in Jan 2026

10/10 Excellent

Larry

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 1 night in Oct 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful propery
Stayed 1 night in Sep 2025