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"service was a little slow. the food was great"

"Was a bit disappointed with our stay here. I’d read that the rooms were a bit dated, but it was rundown in aspects as well. The window in our bathroom had a broken hinge, the towels were old and tattered, the faucet discoloured, but the worst part was the bugs in the room. There was an ant (?) infestation - they’d burrowed a few holes into the bathroom doorframe and they were coming in and out of them and we found them in various places around the room. There were other various bugs we found over the three nights, so never felt settled. I know this is a tropical area, but we didn’t encounter this to this degree elsewhere. That said, the staff were very nice and when we went to the front desk about the ants they came and sprayed the room. Unfortunately, we still found stragglers and other new bugs during the rest of our stay. The hotel is within walking distance to a beach, but we ultimately preferred other beaches with vendors and amenities, which required a drive either to Carrillo or central Samara. "

"The property is beautiful and the location is great for exploring the north side of town. Staff were friendly and helpful. The hotel itself could use a refresh. It is for sale so I suspect that will not happen until it has a new owner. My only real issue was lack of table space in the rooms to place keys, books, sunglasses, etc. Hotel services are limited. The coffee/juice bar didn’t open until around 9 a.m. So early risers need to go out (there are espresso pods available in the main shared space). Not a big deal as there are plenty of places nearby. No laundry service available. You have to go to the full service Super Wash a few buildings down. That wasn’t great as many pieces of clothing went missing. All in all it is a really nice spot. It could be great with just a few extra touches."

"The property is advertised on Expedia as having direct access to the beach, but upon checking in we found out that there are two sister properties one being on the beach and the other one several blocks away from the ocean and with no beach view. We were also advised on check-in that the two bedroom apartments we booked are only available in the property which is remote from the beach. None of this was mentioned upon reservation. All the windows from our apartment were facing roads or walls of other buildings. This is clear false advertisement especially given the pictures of the beach from the property’s balcony included in the property profile which imply beach location. Our room was not worth the money paid given its location."

"Absolutely loved our stay here! Staff are beyond kind. Property is beautiful and natural. Rooms are large and contain everything you need. Samara is beautiful and offers a wide range of activities to do off the resort. Such as side by side rides, horseback riding, day excursions, scuba diving, and lots more! We planned a lot of them at the excursion desk upfront with Luis, he was wonderful. At the front desk of the hotel Diego, Donovan and Josue always were there to help with any and everything. Food was always great, Kenneth,Burner,Donny and Alonso were always there to help at the chill and grill and other restaurants. The spa is a must visit, I had a deep tissue massage from Celenie and it was much needed after scuba diving (use Samara dive school and meet 5 minutes down the beach!) the gift shop on site is so convenient, even offering shipping for coffee and chocolate, this was Josie, Eli, Maikol, and Marco to thank for that and also recommending all the best local snacks.10/10 resort "

"Exc"

"Family of 4 (kids 12 and 12). We had a great time, great vibe and had everything we needed. We enjoyed the food (smaller selection but different themes and items everything). Wait staff and bartenders and front desk very helpful. Our room had some things like poor water pressure, one shower was cold. Some ants I. One of the room but they kept to themselves on the wall and didn’t bother us too much. Amazing sunsets and beautiful view. Jigged into town via beach in 20 minutes…walk in 45 minutes. Maybe 1.9 miles? Can also rent bikes in town for $10/day. Beach is very bike-able with packed sand and saw people biking all the time. Hotel tents for $30/day and they are newer and nicer than what we saw in town. We rented a car and 6 minutes to town. Lots of restaurants and shops in town. We enjoyed our stay very much. "

"Outstanding staff. Gave us great local recommendations and very attentive. Bungalows are clean, but simple. The property is outside the main tourist spots, but the beaches close by are even better."

"The room was wonderful and bright. The staff did an amazing job at cleaning it and keeping it fresh. the entirety of the gilded iguana staff was kind and helpful. the breakfast was delicious and there was a variety of good eat options. the whole resort was well air conditioned and we never felt hot for a second while in our room. The kids club is amazing and the pool is pristine and the perfect temperature. and it is only a five minute walk away from a stunning beach. i definitely recommend the gilded iguana."