Otari Spa Hotel

"Let’s get real this hotel is not “wonderful” it’s a cheap downmarket motel style room. I’ve travelled around Japan for 5 weeks and this is the first time I would not wear their nightwear as it didn’t seem clean, slippers had been worn before and sanitized (ugh!). No English channels on tv and couldn’t access Netflix or others. No tea or coffee in room although did have kettle. Small room and very old and dated bathroom, didn’t enjoy it at all. Staff were friendly though and short walk from station."

"Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives. "

"Clean room"