RIHGA Royal Hotels Otsu hotels

"A very excellent experience overall. Staff was spectacular! Our private onsen was fantastic and the room was fine, it actually has softer beds which is a huge difference from other hotels in Japan from my experience. Kaiseki dinner was great, getting greeted with a cup of Yuzu Tea while we wait for check in was also great. I only have one request if you are reading this: be exceptionally nice to the staff. We watched the ladies checking people in get mocked for how they walked in their traditional dress, even though they were going above and beyond to make sure the people staying there were receiving great service. I genuinely felt terrible for them. We will be back one day! We loved our experience "

"We loved it!! Excellent food!"

"Stayed at 3 different hotels during my trip and this one was my favorite. Nice location with just a 2-mins walk from Kyoto station. 711 is connected to the lobby. Spacious and clean room. Comfortable PJs. Nice shower with very hot water and good water pressure. Fast wifi and tons of info on the TV and the website. The only area that could be improved is the laundry room. There was no trash can, and I found some leftover trash in the washer from the previous user. The dryer also wasn’t very effective as our clothes were still wet afterward, so we had to hang them to dry in our room after. There was one light in our room that couldn't be turned off so we had to sleep with that light on every night. "

"Very courteous staff with a spacious room for 3. "

"Nice and helpful staff affirming security nice facility clean rooms somewhat roomy and nice bathrooms "

"This hotel is one of my favorite globally. From the friendly reception upon arriving to how relaxing the room felt after putting in 18km walking around for the day The Onsen here is what really got me. Went every day and it was the greatest way to start the day. I thought the location was somewhat central to what we visited, and close to rail for Kyoto or further. We only ate the breakfast the one day. It was good but 3000 yen per person, so plan accordingly. Book your stay here while in Kyoto and you will be pleased with your accommodations. "

"So handy for getting to transport, good food options and close to Nishiki market. Comfortable twin room where I slept well, being 6ft 5 inches I was concerned the bed may not be big enough, but it certainly was. Great AC too."

"Air conditioning was in excellent condition. We didn’t take breakfast."

"Very clean room, they upgraded us for free so we can have three beds instead of two. They gave combs, toothbrush n tooth paste, shsvers, and slippers. The water pressure was perfect. It’s right next to the Kyoto station where you can shop and eat. It was easy check in and out, I didn’t have to speak to anyone"