外觀

渥太華西尼皮安智選假日套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5

評價

8.8

優異

10 分評分,優異;1000 則評價中有 590 則" "
8 分評分,不錯;1000 則評價中有 281 則" "
6 分評分,一般;1000 則評價中有 68 則" "
4 分評分,欠佳;1000 則評價中有 24 則" "
2 分評分,很差;1000 則評價中有 37 則" "

9.0/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

4/10 欠佳

Randy

不滿:職員與服務和住宿狀況
Property under renovations. Only one working elevator.
於 2024 年 5 月住了 1 晚
Barbara Ramos 於 2024年5月21日的回應
Dear guest,Please accept our apologies if we missed the opportunity to communicate that our hotel is currently undergoing small renovations. We do regret that this negatively impacted your stay.

8/10 不錯

Patricia

讚好:整潔度、職員與服務和住宿狀況
Propre, bien pour la famille
於 2024 年 5 月住了 1 晚
Barbara Ramos 於 2024年5月21日的回應
Nous apprécions vos commentaires.

10/10 優異

gurwinder

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 5 月住了 1 晚
Guest services department 於 2024年5月21日的回應
Thank you for your feedback!

2/10 很差

Kapilan

不滿:職員與服務
於 2024 年 5 月住了 3 晚
Guest services department 於 2024年5月19日的回應
Thank you for your review.

10/10 優異

David

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Reception was very accommodating. The room was clean, bed comfy.
於 2024 年 5 月住了 1 晚
Barbara Ramos 於 2024年5月17日的回應
Hello David,We are happy to see you had a pleasant stay with us.We hope to see you again soon.

6/10 一般

Roger (Deseronto)

商務旅客
讚好:職員與服務、設施服務和住宿狀況
Will stay again when in the area though
於 2024 年 5 月住了 2 晚
Barbara Ramos 於 2024年5月15日的回應
Hi Roger.Thank you for your feedback.We will be glad to have you here again.

10/10 優異

JOYCE

讚好:整潔度、職員與服務和住宿狀況
This is where I like to stay when I visit Ottawa
於 2024 年 5 月住了 3 晚
Gagan 於 2024年5月14日的回應
We are glad to be your Choosing Hotel in Ottawa and we hope to have you return on your next visit. Thank you for staying with us!

8/10 不錯

Kayla

讚好:職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Guest services department 於 2024年5月10日的回應
Hello Kayla.We are thankful for your review.

8/10 不錯

Mary

Not much to eat at breakfast if you are vegan.
於 2024 年 5 月住了 2 晚
Barbara Ramos 於 2024年5月10日的回應
Hello.Thank you for your feedback. Please let us know if you are coming the next time and we can help with special options for vegan Breakfast.Thank you.

6/10 一般

arlee

於 2024 年 2 月住了 1 晚
Guest services department 於 2024年5月10日的回應
Thank you for your feedback.We appreciate it and hope you can have a better experience in the future with us!

10/10 優異

Stacia

讚好:職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Barbara Ramos 於 2024年5月10日的回應
Hello Stacia.Thank you for this feedback!

10/10 優異

Lisa

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Close to many restaurants ect..
於 2024 年 5 月住了 1 晚
Barbara Ramos 於 2024年5月10日的回應
Thank you for your review!

10/10 優異

Alexandra

讚好:整潔度、職員與服務和住宿狀況
It was a short stay but the staff were fabulous. Very accommodating.
於 2024 年 5 月住了 1 晚
Guest services department 於 2024年5月10日的回應
Thank you so much for your feedback.

8/10 不錯

Peter

商務旅客
Just average Check in was rather slow even though I arrived later in afternoon.
於 2024 年 4 月住了 2 晚
Guest services department 於 2024年5月10日的回應
Hello Peter.Thank you for your feedback.We apologize for your arrival experience and we are working on that, to have quick but efficient check-ins!

10/10 優異

Rena

家人同遊
Clean, spacious rooms.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Kathleen

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The room was noisy and cold. We asked to have it fixed from cold to warm but never got done. The manager was pleasant but there was miscommunication between Expedia the hotel and myself. I won’t be using Expedia again
於 2024 年 4 月住了 3 晚
Barbara Ramos 於 2024年4月30日的回應
Dear guest.We apologize for the experience you had during your last stay.We just checked the room you were in, thank you for mentioning that to us.Best regards,

10/10 優異

Atiqur

讚好:整潔度、職員與服務和住宿狀況
Clean, friendly staff and convenient.
於 2024 年 4 月住了 1 晚
Barbara Ramos 於 2024年4月29日的回應
Dear guest,we appreciate your kind feedback!

8/10 不錯

ryane

伴侶同遊
不滿:職員與服務和住宿狀況
The bathtub was filled with this green stuff at the buttom everytime we opend the tap and the tv didn't work after that that it was good
於 2024 年 4 月住了 3 晚
Barbara Ramos 於 2024年4月29日的回應
Dear guest.We apologize for this inconvenience.We are updating the water pipes at our hotel and this causes some residues on the pipes.Thank you for your feedback, and we hope if you return at another time we can show the improvements prepared for this property.Best regards,

10/10 優異

Ashley

於 2024 年 4 月住了 1 晚
Barbara Ramos 於 2024年5月16日的回應
Thank you for your review, Ashley.

10/10 優異

GJ

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really enjoyed our stay. Nice clean common areas, breakfast offered good variety, and the rooms were comfy.
於 2024 年 4 月住了 1 晚
Bar 於 2024年4月22日的回應
Dear guest,Thank you very much for you feedback and we look forward to welcoming you to our hotel again soon.Have a great week.

8/10 不錯

Tommy

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Barbara Ramos 於 2024年4月24日的回應
Thank you so much for your feedback.It is much appreciated.

2/10 很差

Ayaan

不滿:整潔度、職員與服務和住宿狀況
You can smell smoke everywhere The cover was not clear. It was dirty and the food was limited to breakfast and they cleaned up before the time was up overall it was not a good experience. I wouldn’t recommend it to anyone.
於 2024 年 4 月住了 2 晚
Barbara Ramos 於 2024年4月22日的回應
Hello Ayaan.Thank you for your feedback.We are now 100% non-smoking and all the rooms are being renovated which will eliminate any lingering odours from previous guests. Regarding our breakfast hours on weekends, we offer food to any guest from 7 am to 10 am, even if you missed breakfast we try to help. So I will talk with our team to ensure this does not happen.We appreciate feedback that will allow us to make improvements and hope you would consider giving us a second chance to provide them with the initial stay they deserved. Have a good week.

10/10 優異

AHMED

讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 4 月住了 4 晚
Gagan 於 2024年4月20日的回應
Thank you for taking the time to leave us your feedback. we hope that you will stay with us again in the near future.

10/10 優異

Conrad

讚好:整潔度、職員與服務和住宿狀況
Nice establishment
於 2024 年 4 月住了 1 晚
Gagan 於 2024年4月20日的回應
we are delighted to be your chosen hotel in Ottawa and will look forward and will look forward to your next visit. Thank you !

10/10 優異

Garret

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay. Would definitely recommend.
於 2024 年 4 月住了 1 晚
Guest Services Representative 於 2024年4月19日的回應
We're delighted to hear that you enjoyed your experience with us! Thank you for your positive feedback. We look forward to welcoming you back soon!

10/10 優異

Cher

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
🙂
於 2024 年 4 月住了 1 晚
Guest Services Representative 於 2024年4月19日的回應
We appreciate your feedback! Your satisfaction is important to us, and we're glad to know you had a positive experience.

10/10 優異

Michael

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean well kept hotel. Friendly staff. Not the best Holiday inn breakfast and we've had many. Could use an additional meat choice.
於 2024 年 4 月住了 5 晚
Gagan 於 2024年4月20日的回應
Thank you for taking the time to leave your feedback. Your comments helps us increase our learning and give us the opportunity to review our standards and level of service. I hope we will have the pleasure of serving you again in the near future.

10/10 優異

Emma

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Well kept property with a nice snack shack and beautiful rooms with dove hygiene products!
於 2024 年 4 月住了 1 晚
Guest Services Representative 於 2024年4月19日的回應
Thank you for your glowing review! We're glad you enjoyed our property, snack shack, and Dove hygiene products. We hope to see you again soon!

10/10 優異

John

The gentleman who checked me in was very courteous and helpful. I wish I remembered his name but I checked in at 4:30pm.
於 2024 年 4 月住了 1 晚
Gagan 於 2024年4月20日的回應
Thank you for taking the time to leave us your feedback. we are thrilled that one of our associate was able to exceed your expectations and we do hope that you will stay with us again.

8/10 不錯

Carla

伴侶同遊, 商務旅客
讚好:整潔度和職員與服務
The hotel inside was clean and well kept but the outside is in kind of sketchy neighborhood and dirty.
於 2024 年 4 月住了 1 晚
Gagan 於 2024年4月17日的回應
Thank you for your comments regarding our hotel. we appreciate the time and effort in sharing your experiences because our focus is on the guest and providing the best experience. we hope to see you again!

8/10 不錯

Scott

家人同遊, 親子同遊
讚好:整潔度、職員與服務和設施服務
The family enjoyed our stay here. Good value and close to lots of food options. The only problem was the pool was out of service. We were able to access the pool at a different hotel, which was fine, but it was a bit of an inconvenience. Otherwise it was a good stay!
於 2024 年 4 月住了 2 晚
Santi 於 2024年4月5日的回應
Thank you for taking the time to provide your feedback on your recent stay. I'm glad to hear that you and your family enjoyed the good value and convenient location of our hotel. However, I apologize for the inconvenience caused by the pool being out of service during your visit. We strive to provide a seamless experience for all our guests, and we appreciate you understanding that we were able to offer access to the pool at a nearby hotel. Your feedback is valuable and will help us continue improving our services. We hope you'll give us another opportunity to host you in the future.

6/10 一般

marowena

家人同遊
讚好:整潔度
Heating and AC unit kept me awake with the noise it generates from turning on and off.
於 2024 年 3 月住了 2 晚
Gagan 於 2024年4月2日的回應
Your feedback is important to us. Although we are disappointed to hear that your stay was not to your satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them. I hope we will have the pleasure of serving you again in the near future. Thank you for Choosing us!

10/10 優異

Evie

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Room/was very clean and very comfortable. Just a few minutes from everywhere. Would definitely recommend.
於 2024 年 3 月住了 1 晚
Gagan 於 2024年4月2日的回應
Thank you for your generous review. we appreciate your positive feedback as it encourages us to do even better. We are pleased to know that you were able to enjoy our services and look forward to welcoming you back in the near future.

8/10 不錯

Venus

於 2024 年 3 月住了 1 晚
Gagan 於 2024年4月20日的回應
Thank you for staying with us. we appreciate your feedback.

10/10 優異

Shari Lynn

讚好:整潔度、職員與服務和住宿狀況
Great experience overall
於 2024 年 3 月住了 2 晚
Gagan 於 2024年3月21日的回應
We are thrilled to hear that we were able to meet your expectations and look forward to have you stay with us again in the near future. Thank You!

6/10 一般

Suzanne

讚好:整潔度、設施服務和住宿狀況
I stayed at the hotel for 9 nights. Everything at the hotel was good, except that the room was not serviced every day and I had to ask at the desk for it to be cleaned. This happened on 2 occasions.
於 2024 年 3 月住了 9 晚
Gagan 於 2024年3月21日的回應
We are delighted to hear that your overall stay was to your satisfaction and we would like to offer our sincere apologies for the inconvenience you experienced due to the room not being serviced on time. We feel the comments such as yours allow us to assess where we have opportunities to make improvements. Again, please accept our sincerest apologies and we hope to have the opportunity to have you stay with us again. Thank You!

10/10 優異

Scott

於 2024 年 3 月住了 1 晚
Gagan 於 2024年4月2日的回應
We appreciate you taking the time to leave us your feedback and hope that you will stay with us again. Thank You!

10/10 優異

Rebecca

讚好:整潔度、職員與服務和住宿狀況
Good place to stay, quiet and lots of good parking. Staff was very friendly and very clean
於 2024 年 3 月住了 2 晚
Gagan 於 2024年3月14日的回應
We are always thrilled to hear from our guests that have great experiences with us and this is no exception. We appreciate you choosing our hotel and look forward to have you stay with us again in the near future. Thank You!

10/10 優異

Timothy

讚好:整潔度、職員與服務和住宿狀況
Excellent value
於 2024 年 3 月住了 1 晚
Gagan 於 2024年3月14日的回應
Thank you for choosing our hotel for your recent stay. We appreciate you taking the time to leave us your feedback and look for the opportunity to welcome you again.

8/10 不錯

Rod

於 2024 年 3 月住了 4 晚
Gagan 於 2024年3月30日的回應
Thank you for choosing our hotel for your recent stay. We appreciate your feedback and look forward to welcoming you back.

10/10 優異

Thérèse

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Gagan 於 2024年3月14日的回應
We appreciate you taking the time to leave us your feedback and hope to welcome you back again in the near future. Thank You!

8/10 不錯

Marc

家人同遊, 親子同遊
讚好:整潔度和職員與服務
Cheap blackets. Couch bed was horrible. Tv was small
於 2024 年 3 月住了 1 晚
Gagan 於 2024年3月14日的回應
It is always a disappointment to hear of a guest that was not satisfied with their stay. We appreciate knowing, what issues you experienced so we can take the appropriate steps to correct them. Thank You for sharing your feedback with us and we hope you will consider us again in the near future.

10/10 優異

Joseph

商務旅客
讚好:整潔度、設施服務和住宿狀況
Fantastic clean, big rooms. Second time I've stayed there. Nice and clean!
於 2024 年 2 月住了 1 晚
Gagan 於 2024年3月2日的回應
Thank you for taking the time to review our property. We are glad that we were able to provide you with such a wonderful stay and hope to have you back soon.

10/10 優異

MUHEDIN

於 2024 年 2 月住了 1 晚
Gagan 於 2024年3月21日的回應
Thank you for choosing our hotel for your recent stay. Your feedback is important to us and we look forward to have you stay with us again in the near future.

8/10 不錯

Tina

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great full breakfast Staff was very helpful and friendly
於 2024 年 2 月住了 4 晚
Gagan 於 2024年3月2日的回應
We are happy to hear that all aspects of your stay were enjoyable and we hope the next time you are in Ottawa you will stay with us once again. Thank You

8/10 不錯

Tracey

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was clean and bery comfortable Staff was friendly and helpful. Only issue i had was I was unable to use the pool in the evening as there were swimming lessons and many men on the deck in their boots and coats watching. Felt uncomfortable.
於 2024 年 2 月住了 2 晚
Gagan 於 2024年3月2日的回應
Thank you for leaving your review regarding your recent stay in our hotel. We are thrilled that our associates and facility were able to exceed your expectations. We look forward to welcoming you back in the near future.

10/10 優異

Olivier

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good basic hotel, breakfast is nothing crazy but just ok. The check in was smooth and fast. Room are good
於 2024 年 2 月住了 2 晚
Gagan 於 2024年3月1日的回應
Thank you for staying with us. We appreciate your feedback.

10/10 優異

Jonathan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
An absolutely gem of a hotel. Tons of amenities, amazing staff, close to a slew of dining options, shopping, etc. everything is literally a quick Uber ride away! Will definitely stay again!
於 2024 年 2 月住了 1 晚
Gagan 於 2024年3月1日的回應
Thank you for taking the time to leave us your feedback. We are delighted to hear that you enjoyed your stay with us and will be happy to have you stay with us again.

8/10 不錯

Manfred

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Gagan 於 2024年3月1日的回應
we appreciate you taking the time to leave us your feedback and look forward to have you stay with us again in the near future. Thank You!

10/10 優異

Todd

於 2024 年 2 月住了 1 晚
Gagan 於 2024年3月21日的回應
we are very pleased to know that you have enjoyed your stay with us and we hope to see you again in the near future. Thank you for choosing our hotel!