2/10 很差
Patricia (Acton)
伴侶同遊
2026 年 3 月 16 日
不滿：職員與服務、設施服務和住宿狀況
VERY DISAPPOINTED WITH STAFF - our other trips were enjoyable- this one was deplorable. We arrived at 4:00pm on Friday evening. They put us in a room directly below the renovation of the 2nd floor. When the constant hammering began Saturday morning we understood, they said it would end by 3:30. I left the room I paid for until 4: 30. I returned hoping they were done. But to no avail the hammering continued. I went to the front desk which had a sign stating the construction would end at 3:30, it was now 4.45, no rest for me. The staff not only put me directly under the construction, but the staff on Saturday could only offer to make me move for the night. But then the fire alarm went off in the middle of the night and we were woken from a deep sleep into the night air waiting for the all- clear. No apology, no compensation. The staff could care less about your $400 vacation being ruined by their lack of care for you as a guest.
Patricia
於 2026 年 3 月住了 2 晚