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Hotel Emily

3.5 star property
Family-friendly hotel with free valet parking and 24-hour business centre

Choose dates to view prices

Photo gallery for Hotel Emily

Hot stone massages, body scrubs, massages
In-room dining
View from room
Interior
Meeting facility
Hotel Emily, in the city center, features a cozy lobby fireplace. Enjoy dry cleaning, spa treatments like body scrubs and hot stone massages. Restaurante Chips offers kids' meals, attentive staff, and free WiFi for all.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Parking available
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Double Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Free cots/infant beds
Plasma TV
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 10 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Standard

Premium bedding, in-room safe, desk, iron/ironing board

Single Room Standard

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2

View all photos for Double Room Standard

Premium bedding, in-room safe, desk, iron/ironing board

Double Room Standard

  • 193 sq ft
  • Sleeps 4

View all photos for Double Suite

Premium bedding, in-room safe, desk, iron/ironing board

Double Suite

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 4

View all photos for Suite

In-room dining

Suite

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Free cots/infant beds
Plasma TV
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 10 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

View from room

Standard Room, 1 Double Bed

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Plasma TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
Cable channels
  • 10 sq ft
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Plaza Independencia S/N, Col. Centro, Pachuca, HGO, 42000

What's nearby

  • Independence Square - 1 min walk - 0.0 km
  • Monumental Clock of Pachuca - 2 min walk - 0.2 km
  • Hidalgo Stadium - 10 min drive - 3.8 km
  • Galerias Pachuca Mall - 13 min drive - 5.7 km
  • Plaza Q Mall - 15 min drive - 7.2 km

Getting around

  • Benito Juarez International Airport (MEX) - 91 min drive

Restaurants

  • ‪Restaurante Mina La Blanca - ‬2 min walk
  • ‪Oso Boca Negra - ‬1 min walk
  • ‪Salon Regio - ‬3 min walk
  • ‪Churrería López - ‬4 min walk
  • ‪Restaurante Bar La Catrina - ‬3 min walk

About this property

Hotel Emily

Family-friendly hotel in the city centre
Take advantage of dry cleaning/laundry services, a fireplace in reception and a 24-hour business centre at Hotel Emily. Treat yourself to spa services, such as a massage or a body scrub. The on-site Mexican cuisine family restaurant, Restaurante Chips, offers breakfast, lunch, dinner, light fare and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar.
You'll also enjoy the following perks during your stay:
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and supervised childcare (surcharge)
  • A lift, a porter/bellboy and a computer station
  • Guest reviews speak highly of the helpful staff
Room features
All 69 rooms feature comforts such as premium bedding, as well as perks such as free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch plasma TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Weekend buffet breakfast available 7:30 AM to noon for a fee: MXN 180 for adults and MXN 110 for children
  • A restaurant

Restaurants on site

  • Restaurante Chips

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre

Spa

  • Body scrubs
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive before normal check-in hours are subject to room availability.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 100.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 180 for adults and from MXN 110 for children
  • Airport shuttle fee: MXN 2400 per vehicle
  • Rollaway bed fee: MXN 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Emily Pachuca
Hotel Emily
Emily Pachuca
Hotel Emily Hotel
Hotel Emily Pachuca
Hotel Emily Hotel Pachuca

Frequently asked questions

Is Hotel Emily pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Emily?

Self-parking and valet parking are free at this property.

What time is check-in at Hotel Emily?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Emily?

Checkout is at noon.

Does Hotel Emily provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 2400 per vehicle applies.

Where is Hotel Emily located?

Located in the heart of Pachuca, this family-friendly hotel is steps away from Independence Square, Monumental Clock of Pachuca and Mineria Museum and Historical Archive. Hidalgo Theater and National Photography Museum are also within 10 minutes.

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Reviews

Hotel Emily Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Location

9.2

Staff & service

9.2

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 362 out of 609 reviews
Rating 8 - Good. 189 out of 609 reviews
Rating 6 - Okay. 37 out of 609 reviews
Rating 4 - Poor. 11 out of 609 reviews
Rating 2 - Terrible. 10 out of 609 reviews

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk amazing job amazing costumer services and very friendly staff
Stayed 5 nights in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2025

6/10 Okay

Benoit

Liked: Cleanliness, staff & service
Great morning buffet on the weekend
Stayed 2 nights in Jan 2025

10/10 Excellent

MA DEL CARMEN

Liked: Cleanliness, staff & service, property conditions & facilities
All the beautiful details in the hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always nice to be at this hotel They have a good service and the location is very convenient.
Stayed 1 night in Sep 2023

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location, walkable to shopping areas including the market and a variety of restaurants to please you palate. The personal is outstanding answering any questions and directing to possible places.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service!

Great location and service! Front desk is very helpful. Food is good too.
Stayed 1 night in Feb 2024

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel/room. Worth the price 👌
Stayed 3 nights in Jan 2024

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
When I need help calling a taxi ; they were prompt and delightful!
Stayed 2 nights in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it!
Stayed 1 night in Mar 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
0k
Stayed 5 nights in Jan 2025

8/10 Good

Gary

Liked: Amenities
The hotel part was excellent. The restaurant however was not. We stayed for 8 nights. The day we arrived we went to have breakfast and the waiter tried to overcharged us but before that we ordered pancakes and he brought 1 small packet of syrup which was not enough for 3 pancakes so we asked for some more and when the bill came we saw that we were charged for the extra syrup. So he overcharged us on the meal plus the charge on the syrup. Also this is the first and only one restaurant that wanted to charge us for an ice bucket when they do not have refrigerators in the room or a/c and the days were warm.
Stayed 3 nights in Jul 2024

10/10 Excellent

Victor

Liked: Staff & service, amenities, property conditions & facilities
Está muy cómoda
Stayed 1 night in Oct 2025

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Buen trato del personal y limpieza del lugar.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto las instalaciones y la ubicacion super bien todo centrico, el personal muy amables
Stayed 2 nights in Sep 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent costumer services Perla and Johana are amazing at front desk
Stayed 4 nights in Sep 2025

10/10 Excellent

Rulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal, condiciones del lugar, precio, todo de lujo. Regreso sin dudarlo. Mil gracias por todo.
Stayed 2 nights in Sep 2025

10/10 Excellent

Edna Lucero

Liked: Amenities
Muy buena atención, con amabilidad. Espacios cómodos y limpios
Stayed 2 nights in Sep 2025

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, with easy access. Parking is underground and tricky to enter, valet option available. Clean and quiet rooms. I’ll defiantly will consider it on my next trip.
Stayed 1 night in Sep 2025

10/10 Excellent

Víctor Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención mu cálida del personal, te hacen sentir en casa. Las habitaciones muy comodas y limpias. Su servicio es excelente.
Stayed 1 night in Aug 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción de hospedaje y experiencia al cliente.
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Un excelente lugar para val
Stayed 1 night in Aug 2025

8/10 Good

Adan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bien ubicado con buena comida y céntrico lo malo es un hotel con instalaciones viejas
Stayed 1 night in Jul 2025

8/10 Good

Anahí

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me quedo siempre que voy a Pachuca y es la primera vez que me toca una habitación donde se escuchaba la bomba de agua o no sé exactamente que era el ruido de motor, me despertó y justo cuando ya me iba a levantar lo apagaron. Regreso del desayuno a mi cuarto y otra vez el ruido, en la noche igual. Eso estuvo HORRIBLE
Stayed 1 night in Aug 2025

10/10 Excellent

Cecy

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar, muy lindo, muy limpio
Stayed 1 night in Aug 2025