The hotel was dated but spotlessly clean. Really helpful and friendly staf(especially Andrew).
Wayne
於 2025 年 7 月住了 2 晚
10/10
Excellent staff, friendly ,polite an accomodating.
Raymond
於 2025 年 5 月住了 3 晚
10/10
Staff were brilliant and menu fine and very reasonably priced. Spa was a bonus, especially the pool but will soon need refurbishing. Real ale, Otter, nice surprise.
Down side was the EV charging, which was essential for us. When I phoned Project no one was in the office.This is not acceptable. They rang me back 24 hours later!
John Alan
於 2025 年 5 月住了 6 晚
10/10
excellane hotel, great entertainment, staff friendly and great service.
Jason
於 2025 年 4 月住了 3 晚
6/10
Graham
於 2025 年 4 月住了 1 晚
10/10
Christopher
於 2025 年 2 月住了 2 晚
8/10
The room was good size , well equipped and comfortable, the shower however was a little disappointing with intermittent hot/cold water
The staff were helpful and the pool and spa were fantastic, the best steam room I’ve ever been in
Easy accessible to the beach and station
All in all a lovely stay
Alison
於 2025 年 3 月住了 1 晚
10/10
真實旅客
於 2025 年 3 月住了 1 晚
8/10
Staff was very friendly and helpful
The room was looking tired and the bathroom
The shower was not good, not enough cold water coming through the tap, so shower as far too hot
Michelle
於 2025 年 2 月住了 1 晚
10/10
Perfect location for Paignton and the pier. Really friendly staff and excellent value for money. Had a great time here
Sarah
於 2025 年 1 月住了 1 晚
8/10
The room was cold(it was a cold night)recption said put heating on a quick boost.told use electric heater in wardrobe.that warmed room..also shower kept going from Hot to Cold.recption said would put it down to be looked at.
David
於 2025 年 2 月住了 1 晚
8/10
Lovely hotel although very dated in places but very charming. Some areas need attention but nothing to spoil our stay. The pool and spa are at an extra cost if you’re not staying half board and there is also a charge for the lockers, not what we would have expected.
Angeline
於 2025 年 1 月住了 1 晚
8/10
Very comfortable bed. Well appointed but TV wasn’t working or the standard lamp. Otherwise a very good stay although accommodation was a bit in need of updating.
真實旅客
於 2025 年 1 月住了 1 晚
8/10
Great location
Bryan
於 2025 年 1 月住了 4 晚
10/10
It's a traditional, classy hotel. Service can be a little stretched at reception but the quality of the staff generally is a cut above the average for this grade of hotel.
The restaurant is a reslly good experience. Although the menu is slightly limited the quality of the ingredients and the presentation is superb. The breakfast is full of choices and variety (with the exception of kippers as I recall - and possibly porridge...). The presentation is excellent again although cooking your own toast doesn't fit with the otherwise classy experience.
There's plenty of free parking for guests, it's close to the shops, it's opposite the pier and it's a charming and elegant place to take a break.
Paignton is lovely too.
Stephen
於 2025 年 1 月住了 2 晚
8/10
Friendly staff, clean / goos size rooms, free parking, value for money. Breakfast could have been better but we have enjoyed our overall stay.
Andzej
於 2025 年 1 月住了 1 晚
6/10
Andy
於 2025 年 1 月住了 2 晚
10/10
Chris
於 2024 年 10 月住了 5 晚
10/10
James
於 2024 年 12 月住了 1 晚
10/10
Very comfortable room plenty of space bu trouble with heating
Graham
於 2024 年 12 月住了 1 晚
8/10
This was my first stay at this hotel, the hotel in general was fine, obviously it’s an old building and this shows in places, the staff were generally polite and helpful and the gym was great.
Mike
於 2024 年 11 月住了 2 晚
10/10
colin
於 2024 年 11 月住了 2 晚
6/10
Ashley
於 2024 年 11 月住了 1 晚
6/10
Availability of rooms meant we had to book a triple room. Unfortunately we landed room 83 and the location of it was terrible. Across the corridor are 2 lifts so we were woken by activity in them and over exuberant guests. Adjacent is the Gents loo with the hand dryer blaring through the wall. Just along is the kitchen where noise is obvious but it is also accompanied by loud music sometimes. Additionally you do not need to be in the bar areas to be party to the music or entertainment - it is all very clearly heard from the room. We were also woken one morning to the answerphone in Reception being checked. So the psychotic shower which continually switched from hot to cold was the least of our concern. Room 83 is not a fit location for guests and had we been asked by the Assistant Manager how our stay was when we checked out we’d have been delighted to share this feedback in person and play some of the recordings made of the noise we were hearing from the room.
A distracting annoyance is that the bar area plays different music to the adjacent seating area and reception, even when there is entertainment on. A lady last night remarked on her lack of concentration on a conversation due to having Whitney Houston music behind her but Earth, Wind and Fire music from in front of her. Simple appreciation and observation of the ambience would really help the hotel.
The swimming pool and spa facilities were lovely and definitely made the stay.