I reserved the hotel for my brother and my parents for one night. When they arrived, nobody was in the front desk and they mentioned there was no reservation. My brother needs to pay for the night even the payment was done a week ago. The Hotel mentioned they don't have reservation with hotels.com. In the following day the hotel mentioned they are going to return the extra payment, however 2 day later still waitting for the backcharge.
真實旅客
於 2023 年 5 月住了 1 晚
2/10 很差
hugo
多人同遊
2023年5月29日
Fraude
No tenían mi reservación en el hotel y me cobraron nuevamente entre hotels.com y el hotel fue un fraude