Xalapa Palacio Municipal Hotels

"I was extremely disappointed to find out that my room had no exterior windows. This could not be a deal breaker but the smell of sewage coming out of the bathroom definitely was. When I informed the front desk upon check out there was no apology whatsoever. Needless to say that I would never book a room on this property."

"Our room was spacious and clean. Being right above the edge of Parque Tecajetes, we looked right into the trees. The staff and food at the hotel restaurant, Sal y Piedra, were both excellent. We would stay there again."

"Clean rooms "

"Yes very clean "

"Not a good costumer service very rough "

"I found this hotel via Instagram. The hotel looked gorgeous. I stayed for 3 nights. The hotel interior is gorgeous. The service at the restaurant is amazing. Now the actual room is where it lost me. The rooms were advertised as having a hair dryer, that is not true. My room did not have one. The towls had actual holes on them. My AC was broken and I had to ask for more blankets. One of room lights was broken and would glitch. The rooms are NOT sound proof. If theres an event, you will hear it. My bed covers had stains. The walls were in need of some paint. Overall, I will never stay here. The only nice thing about it was the plants outside."

"Great stay! Hotel and room were very clean. There was no heat in the room which would have helped with the cold snap. Friendly helpful staff. "

"The room is spacious and clean. The staff ex and the free breakfast very good! Parking is good. No complaints. Definitely recommend."

"Location and overall cleanliness of the property "