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瓦格納大酒店的評價

5 out of 5
瓦格納大酒店
Via R. Wagner, 2, Palermo, PA

評價

8.8

優異

10 分評分，優異；622 則評價中有 334 則" "
8 分評分，不錯；622 則評價中有 197 則" "
6 分評分，一般；622 則評價中有 62 則" "
4 分評分，欠佳；622 則評價中有 22 則" "
2 分評分，很差；622 則評價中有 7 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：職員與服務和住宿狀況
酒店位于市中心，大堂不大，但是装修不错。早餐内容很少，显然没有达到五星标准。工作人员的态度比较一般，尤其是叫出租车，希望安排三辆，却来了四辆，而且出租车不打表，一点点路，居然收取每部车20欧，显然斩客，很是郁闷。

10/10 優異

Tilson

伴侶同遊
讚好：設施服務和住宿狀況
The suite was incredible, lovely bathroom, so much space, very comfortable and elegant!
於 2024 年 4 月住了 1 晚
Front Office 於 2024年4月30日的回應
Dear Tilson,Thank you for your nice review.Kind regards

10/10 優異

THIERRY

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hôtel, calme et central. Tout est à distance de marche, dans un rayon maximum de 20 à 30 minutes. Excellent et copieux buffet de petit-déjeuner. Le service à la réception est attentif, de bon conseil et prévenant : cela facilite beaucoup le séjour. Il y a un très grand choix de restaurants dans le quartier, tous à prix moyen et de très bonne qualité. Établissement à recommander pour le très bon rapport qualité prix des prestations.
Front Office 於 2024年4月13日的回應
Cher Thierry,Merci de votre avis, c'était un plaisir de vous avoir comme guests.Bien cordialement

10/10 優異

Maria

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Excelent location! Great customer service!!
於 2024 年 4 月住了 1 晚
Front Office 於 2024年4月9日的回應
Buongiorno Maria,Thank you for your nice review, we are glad to see we succeeded to make your stay so nice.Kind regards

10/10 優異

nathalie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great location, super early check out so didn’t have time to enjoy hotel
於 2024 年 3 月住了 1 晚
Front Office 於 2024年3月15日的回應
Dear Nathalie,Thank you for sharing your review, we hope to have you soon back again as our guest in order to make you live the hotel a little more.Kind regards

8/10 不錯

KANAMORI

讚好：整潔度、職員與服務、設施服務和住宿狀況
気持ちの良いホテルでした。
於 2023 年 12 月住了 11 晚
Front office 於 2024年1月25日的回應
Dear Kanamori,Thank you for the review. See you soon

10/10 優異

Maryam

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Grand Hotel Wagner is a gem in Palermo. Magnificent, historical and well preserved. It is conveniently located on a quiet street near city center. Our room was super clean, marble bathroom, daily service. We absolutely loved staying in this beautifully kept and historic hotel. Many, many thanks to the reception and management team; Alida, Roberto and Wim , for their recommendations and making our stay a wonderful experience. I highly recommend staying at Grand Hotel Wagner.
於 2023 年 12 月住了 5 晚
Front Office 於 2024年1月11日的回應
Dear Maryam,Thank you for this nice review, it's nice to see that you appreciated our efforts! We will share the review with the mentionned staff.See you on a future stay

8/10 不錯

Carlos

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Front Office 於 2024年2月18日的回應
Thank you for your review.See you soonKind regards

10/10 優異

Michael

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A great hotel!
In a great location the Wagner has all elements of a great hotel: helpful staff, nice decor, comfortable rooms, fabulous breakfast. Such a nice experience in a great city.
於 2023 年 12 月住了 4 晚
Front Office 於 2023年12月29日的回應
Dear Michael,Thank you for the nice review, it's nice to see you liked your stay so much.

10/10 優異

Marcela

於 2023 年 10 月住了 2 晚
Front Office 於 2023年11月15日的回應
Dear Marcela,Thank you for your review.See you soon

10/10 優異

George

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great comfortable stay.
於 2023 年 10 月住了 3 晚
Front Office 於 2023年10月26日的回應
Dear George,Thank you for your review.

10/10 優異

George

於 2023 年 10 月住了 3 晚
Front Office 於 2023年10月26日的回應
Dear George,Thank your for the review, we hope to see you soon.Kind regards

4/10 欠佳

Walter

Nice hotel, but too many hassles.
I had some problems in this hotel. First of all, the Wi-Fi was worthless. Whether I was in my room, in the lobby, or in the breakfast room, it was either painfully slow or didn’t work at all. Also, I had paid for cellular service on my phone, and it just didn’t work anywhere within the confines of the hotel. As soon as I stepped outside, it worked. Another in my party had a different cellular service and had the exact same problem. Lastly, I’ve stayed in a dozen cities in Italy including two others in Sicily, and I’ve never had a problem plugging in my universal adapter. Here I did, as my room had nothing but 3 round prong outlets. I have never needed a different adapter in Italy. I do give the staff credit because, even though it took a while, they located an adapter that fit and loaned it to me. The breakfast was good, the staff helpful, but there were too many hassles for me to ever stay here again.
於 2023 年 10 月住了 2 晚
Front Office 於 2023年10月10日的回應
Dear Walter,Thank you for your review. We are sorry you had some issues in our hotel, but about the cellular networks it is strange, all the operators are covered in our hotel, like our WiFi connection too, all rooms have their own network in order to guarantee the best connection. In the hotel we have adaptors available for our guests in case they don't have one. Hopefully you will come back to our hotel in order to change your opinion.Kind regards

10/10 優異

Darioush

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was beautiful and perfectly situated in the heart of Palermo. Parking is a nightmare but that's true everywhere in this city. They have valet parking but it takes 20-30 minutes to get your car when u need it.
於 2023 年 9 月住了 4 晚
Front Office 於 2023年10月1日的回應
Dear Darioush,Thank you for sharing this review.See you soon

10/10 優異

Katherine

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was incredible, attentive, friendly and accommodating. The first night of our stay, the ceiling was leaking near the washroom due to the air conditioner, the very next morning they moved us to a different room. The following day, my husband, myself and another couple took the train to Cefalu, we enjoyed a fantastic day there (recommend you visit Cefalu as week, very cute town), throughout the day we could smell smoke but not sure exactly what was going on, when it was time to leave we could see forest fires, we headed to catch our train but unknown to us, no trains were leaving Cefalu. We were stuck at the train station for approximately 3 1/2hrs, we called the hotel and they sent a driver for us (we had to pay, however it was well worth our safety), thank you Hotel Grand Wagner for your quick response and our safety, forever grateful. All the staff we encountered were professional and polite.
於 2023 年 9 月住了 3 晚
Front Office 於 2023年10月1日的回應
Dear Katherine,Thank you for the nice review, it was a pleasure having you as our guests.Kind regards

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚
Front Office 於 2023年9月21日的回應
Dear Guest,Thank you for your review.Kind regards

10/10 優異

Elaine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very helpful, kind and considerate. They went out of their way to make you feel extremely comfortable and very welcome. Excellent hotel with easy walking distance to sites and tour buses.
於 2023 年 9 月住了 4 晚
Front Office 於 2023年9月21日的回應
Dear Elaine,Thank you for the nice review, it was a pleasure assisting you during your stay. We wait for you to come back for a next stay.Kind regards

10/10 優異

ANTHONY

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A perfect place to stay in Palermo Staff extremely helpful and organised our transport to the beach and airport Location is perfect
於 2023 年 9 月住了 3 晚
Front Office 於 2023年9月11日的回應
Dear Anthony,Thank you for the nice review, it was a pleasure having you as our guest.See you soon

10/10 優異

Mitchel (Pickering)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚
Front Office 於 2023年8月26日的回應
Dear Mitchel,Thank you for your nice review.See you soon

8/10 不錯

Andre

家人同遊
讚好：整潔度、設施服務和住宿狀況
The hotel is very well located and the welcome at the reception was very kind. The hotel does not have its own parking garage but a valet / parking service with a Dropbox/pick up service (at your own costs). Rooms were very clean and quiet. In general we had a great stay, but the only thing we missed, was the attention at the breakfast were we needed to go behind the service to place our order for coffee. Also at the bar on the evening before, I was surprised that a rather standard cocktail (Piña Colada) was not possible to prepare and we got a friendly comment to chose another one from the card. Neither is there any possibility to eat something in the bar (only roomservice), not even little snacks were served with the drinks. Still, a good place to stay for a visit of Palermo
於 2023 年 8 月住了 1 晚
Front Office 於 2023年8月18日的回應
Dear Andre,Thank you for your review, we are glad to hear you enjoyed your stay. We hope to see you soon again to enjoy a nice cocktail, maybe one of our signature cocktails in our bar.Kind regards

6/10 一般

Megan

伴侶同遊
讚好：整潔度和職員與服務
Very friendly staff! Average hotel. Certainly not 5 star but good bang for your buck. Asked for an iron to be sent to the room and not even 5 minutes later got a call asking if we were done because another guest needed it.
於 2023 年 8 月住了 2 晚
Front Office 於 2023年8月12日的回應
Dear Megan,Thank you for your review. We apologize if we asked you too quick the iron, but we have them available for all guests, unfortunately at that moment we had many requests. Hopefully this didn't spoil your holiday.Kind regards

10/10 優異

Brian (Minneapolis)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚
Front Office 於 2023年7月12日的回應
Dear Brian,Thank you for your review!We hope to see you soon again

10/10 優異

Sheri

讚好：整潔度、職員與服務和住宿狀況
Clean, luxury hotel with old Palermo charm. Enjoyed our stay. Great friendly staff and a beautiful room. Amazing location.
於 2023 年 6 月住了 3 晚
Front Office 於 2023年7月5日的回應
Dear Sheri,Thank you for the review, we are really glad you enjoyed the stay.Kind regards

6/10 一般

Janet

於 2023 年 6 月住了 6 晚
Front Office 於 2023年7月5日的回應
Dear Janet,Thank you for the review.Kind regards

10/10 優異

MICHAEL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous center to everything hotel!
Excellent location with an old school way of providing comfort to the weary travel. Service was superior and amazing food for breakfast with local Sicilian dishes as well as US favorites such as eggs and bacon.
於 2023 年 6 月住了 2 晚
Front Office 於 2023年6月20日的回應
Dear Michael,Thank you for sharing this nice review, it was a pleasure having you as our guest.Kind regards

10/10 優異

Joseph

讚好：整潔度、職員與服務和住宿狀況
Concierge and staff delivered as promised. Extremely pleasant.
於 2023 年 6 月住了 3 晚
Front Office 於 2023年6月19日的回應
Dear Joseph,Thank you for your review!

10/10 優異

Susan K.

讚好：整潔度、職員與服務和住宿狀況
Safe, comfortable...extremely helpful staff
於 2023 年 5 月住了 15 晚
Front Office 於 2023年6月17日的回應
Dear Susan,Thank you for sharing your nice review.Kind regards

10/10 優異

Karim (Houston)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very well maintained. Grandiose foyer. Professional and friendly staff
於 2023 年 6 月住了 1 晚
Front Office 於 2023年6月17日的回應
Dear Karim,Thank you for your review, it was a pleasure having you as our guest.Kind regards

8/10 不錯

Karim (Houston)

伴侶同遊
讚好：整潔度和職員與服務
The staff is professional and courteous. Attentive to our needs. Excellent service overall. Hotel is conveniently located within walking distance of the historical center,
於 2023 年 6 月住了 1 晚
Front Office 於 2023年6月17日的回應
Dear Karim,Thank you for the review.See you soon

10/10 優異

Rany

於 2023 年 5 月住了 4 晚
Front Office 於 2023年6月5日的回應
Dear Rany,Thank you for your nice review. We hope to see you soon again.

10/10 優異

kimberly

於 2023 年 5 月住了 1 晚
Front Office 於 2023年6月2日的回應
Dear Kimberly,It is nice to see you enjoyed your time with us.Kind regards

10/10 優異

Mike

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Good location, an oasis of calm.
於 2023 年 5 月住了 2 晚
Front Office 於 2023年6月2日的回應
Dear Mike,Thank you for sharing this nice review.We hope to see you soon

10/10 優異

Judith G

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
Front office 於 2023年6月2日的回應
Dear Judith,Thank you for your nice review!

10/10 優異

Marco

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Hotel di qualità,bella posizione,ottima pulizia,personale molto cortese e preparato
於 2023 年 5 月住了 1 晚
Front Office 於 2023年5月28日的回應
Gentile Marco,Grazie per la bella recensione, a presto

10/10 優異

Kunika

讚好：整潔度、職員與服務和住宿狀況
Beautiful place and a great location
於 2023 年 5 月住了 2 晚
Front Office 於 2023年5月28日的回應
Thank you for the nice review!

10/10 優異

SANDRA

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This is a very lovely property. We found the classic room very small for 2 people. The breakfast is a highlight with pleasant service and an excellent selection. We were thankful for the loan of an adaptor from the front desk when the new one we had brought with us from Canada stopped working.
於 2023 年 5 月住了 4 晚
Orazio 於 2023年5月15日的回應
We thank you and hope to have you as our guests

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 5 晚
Front Office 於 2023年5月28日的回應
Grazie per la recensione, a presto!

10/10 優異

Ian

讚好：整潔度、職員與服務、設施服務和住宿狀況
All staff were excellent especially at breakfast and at the bar.
於 2023 年 4 月住了 5 晚
Front Desk 於 2023年4月25日的回應
Thank you for your comment, it was a pleasure having you as our guest.

8/10 不錯

Beverly

於 2023 年 4 月住了 1 晚
Front Desk 於 2023年4月25日的回應
Dear Beverly,Thank you for your review, we hope to see you soon.Kind regards

10/10 優異

Angela

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Front Desk 於 2023年4月10日的回應
Buongiorno Angela,Grazie per la bella recensione.A presto!

6/10 一般

Kenneth

多人同遊
讚好：職員與服務
不滿：住宿狀況和客房舒適度
於 2023 年 3 月住了 2 晚

10/10 優異

Carol

於 2022 年 9 月住了 2 晚
Front Desk 於 2023年4月10日的回應
Dear Carol,Thank you for sharing your positive review.We hope to see you soon again.Kind regards

10/10 優異

Hagen V

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Elegant hotel with a well trained staff
於 2023 年 3 月住了 3 晚
Front Desk 於 2023年4月10日的回應
Dear Hagen V,Thank you for your comment on our hotel, we really appreciate you liked your stay.Kind regards

10/10 優異

steve

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location was great. Wish it had parking lot availability.
於 2023 年 3 月住了 2 晚
Front Desk 於 2023年4月10日的回應
Dear Steve,Thank you for sharing your review, it was a pleasure having you as our guests. Please note that we have a valet service available.Kind regards

10/10 優異

Roderick Macrae

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely room, quiet location, great breakfasts. Near good eating places. Overall a very enjoyable stay. Also close to the airport bus.
於 2023 年 3 月住了 4 晚
Front Desk 於 2023年4月10日的回應
Dear Roderick Macrae,Thank you for sharing your review.Kind regards

10/10 優異

Elise (Hilton Head Island)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The hotel was well maintained and in a lovely neighborhood. We received a warm welcome at Reception and we’re recommended to dine at a fantastic restaurant just around the corner. Breakfast was wonderful with a varied selection. We would definitely stay here again
於 2023 年 2 月住了 1 晚
Front Desk 於 2023年2月14日的回應
Dear Elise, thank you for your nice review, we are so glad we succeeded to make your holiday a success. It will be a pleasure having you again as our guest.

8/10 不錯

SANGJOON

於 2023 年 1 月住了 2 晚
Front Desk 於 2023年2月14日的回應
Dear Sangjoon, thank you for your review, we hope to have you soon again as our guest.

4/10 欠佳

Winni

家人同遊
讚好：整潔度
不滿：客房舒適度
Blev installeret på et værelse uden dagslys. Vildt skuffende
於 2023 年 1 月住了 2 晚

6/10 一般

Gaymeth (Norman park)

10/10 優異

Paul M

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel in very convenient location. Rooms were very clean and comfortable. The staff made our stay wonderful. Especially Wimm and Roberto at the front desk. Very welcoming and helpful. Breakfast every morning was excellent. So many choices! Davide, Mohsin and Alisia did a wonderful job every morning of our two week stay. We will definitely return to the Wagner again.
於 2022 年 11 月住了 13 晚