The reception service at Carmocha restaurant is poor. They do not inform customers of available meal times in a timely manner, which not only causes waiting time but also results in poor service. It's terrible!
Feng
於 2024 年 10 月住了 1 晚
10/10 優異
Shih-Yun
家人同遊
2024 年 8 月 1 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Shih-Yun
於 2024 年 7 月住了 1 晚
10/10 優異
?
2024 年 7 月 17 日
?
於 2024 年 7 月住了 1 晚
10/10 優異
WEN
2024 年 5 月 31 日
WEN
於 2024 年 5 月住了 1 晚
2/10 很差
HUIWEN
親子同遊
2023 年 7 月 20 日
讚好:整潔度和職員與服務
不滿:住宿狀況
I booked for two bed one night. When I checked in they told me my room was unavailable. They can only offer me a queen bed with a very uncomfortable sofa bed. Honestly, the soda bed is very very very uncomfortable. The air condition was not work about 5 hours until 9:30pm the technical people came for fix. The cotton package was opened already. Felt upset. Because We paid around $400/per night.
HUIWEN
於 2023 年 7 月住了 1 晚
10/10 優異
laura
親子同遊
2025 年 7 月 26 日
讚好:整潔度、設施服務和住宿狀況
Omg every thing was great from the valet parking to all stuff in service love it definitely coming back got a great deal with expedia app room was definitely high quality love it love it thank you soo much.. my kids enjoy it pool omg when over my expectations… love it
laura
於 2025 年 7 月住了 1 晚
10/10 優異
Simran
家人同遊
2025 年 7 月 24 日
讚好:設施服務
This place is awesome. We spent all our time in the pool. The lazy river and slides are awesome for kiddos. Restaurant is great. Staff is super nice and accommodating. Great food places a short drive away. It’s a great stay for families.
Simran
於 2025 年 7 月住了 2 晚
8/10 不錯
stephanie
2025 年 7 月 24 日
讚好:整潔度、職員與服務和住宿狀況
Vey family friendly
stephanie
於 2025 年 7 月住了 2 晚
6/10 一般
Ada
家人同遊, 親子同遊, 伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a sleep deprivation incident on my wing. Apparently there were guest from a different party smoking weed in hotel to make alarm go off at 3:30 am. I was forced out of my room at that time with my kids. I had no sleep after and was to check out at 11 that day. I had a horrible headache from being abruptly woken rest of day and driving to my next destination was a nightmare and dangerous. All the hotel offered was a meal comp. That I had to decline cause I had to check out no be on road at 11. So all they offered was to wave a $48 resort fee. I thought I was there to rest and relax. I should have been offered a better comp for my inconvenience.
Ada
於 2025 年 7 月住了 1 晚
10/10 優異
Joseph
家人同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a beautiful property and great for families! Great food and service. Highly recommend!
Joseph
於 2025 年 7 月住了 6 晚
10/10 優異
Aleska
家人同遊
2025 年 7 月 22 日
讚好:整潔度、設施服務和住宿狀況
Clean Room
Aleska
於 2025 年 7 月住了 4 晚
8/10 不錯
Eric
伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The resort was definitely beautiful inside and out. I loved the different pool and food options. My only callout is the bar by the adult pool area closing so early on the weekends. It should at least be opened till 8 or 9. Being in the pool and having to walk inside for a drink that was outrageously priced was totally upsetting for me. The AC in our room wasn’t properly working so needed to call for assistance. Besides the two call outs, everything else was perfect, and I would definitely recommend this establishment to a friend.
Eric
於 2025 年 7 月住了 2 晚
10/10 優異
Cindy
家人同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great customer service and property was outstanding
Cindy
於 2025 年 7 月住了 3 晚
10/10 優異
Erika
伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Like all the amenities that they offer. The resort is also very clean.
Erika
於 2025 年 7 月住了 2 晚
10/10 優異
ALINA
親子同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was exceptionally nice. The towel service and complimentary items were refreshing. Loved the rooms. Will be back!
ALINA
於 2025 年 7 月住了 1 晚
10/10 優異
Maria
親子同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Need to upgrade the carpets and the room didn’t have cabinets to put the clothes and the door in the window didn’t open
Maria
於 2025 年 7 月住了 1 晚
10/10 優異
CINDY
家人同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love this place !!!
CINDY
於 2025 年 5 月住了 1 晚
10/10 優異
Andrea
家人同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Age 53 and my first time at a hotel. Front desk was so patient with me and was excited to explain everything thoroughly. Everyone you see or walk by staff, the greet you and are all so friendly and helpful. The hotel was clean. My room was not ready so I upgraded for only $45. This will be my spot every summer but for longer than a day next time. Outside restaurants very close and convenient. The water slides are faster and better than I thought. My daughter and I spent the day in the lazy river. The lighting at night was amazingly beautiful. The scenery of the mountains were gorgeous. I can’t wait until next summer. My daughter and I did not want to leave. We were sad to leave such a beautiful place.
Andrea
於 2025 年 7 月住了 1 晚
6/10 一般
Julie Kristine
家人同遊, 親子同遊
2025 年 7 月 19 日
讚好:職員與服務
Bath tub faucet is not working, the room is okay not fancy just regular much expensive than other regular room. Water park is okay not that cool to be excited with.
Julie Kristine
於 2025 年 7 月住了 1 晚
8/10 不錯
Tamir (Brentwood)
2025 年 7 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The beds in the room were covered with lots of dust. We waited a lot for extra towels that we asked for.
They are charging for everything, even for parking under the hot sun, why??
The staff was very nice.