Although the house is nice, clean and reasonably priced, we did have several problems. When we arrived and were putting away groceries, the freezer door would not shut. There is an alarm on back door, going to pool, it is loud and goes off every time you open the door. I understand it is a safety feature, but really annoying. I contacted them about the freezer door not shutting and I was told that they would be sending someone. After a couple hours we finally fixed it ourselves. Needless to say it took a while for the refrigerator and freezer to cool. They contacted me two days later asking if the freezer door was fixed.... I also contacted them about ants being everywhere outside. Ants on porches, to the side of house and by the pool. They sent someone with a can of Raid. Dishwasher was leaking, they sent someone to look at it. It was not fixed and continued to leak in the floor. After that, the sink would not drain, so we could not use it. On the last night of our stay the wifi was out.