「We had a flood on our floor one of the nights of our stay. No one bothered notifying us, we just arrived to a pool on the floor. They also didn’t check the rooms so everything that was on the floor had been sitting in water for hours. They moved us to a much cheaper hotel for the night (after we requested, it had not been arrange prior). Upon my return the next night, the room now smelled strongly of cleaner. I’ve asked for a refund for that night and they only offered to refund one of the rooms...
「We had a flood on our floor one of the nights of our stay. No one bothered notifying us, we just arrived to a pool on the floor. They also didn’t check the rooms so everything that was on the floor had been sitting in water for hours. They moved us to a much cheaper hotel for the night (after we requested, it had not been arrange prior). Upon my return the next night, the room now smelled strongly of cleaner. I’ve asked for a refund for that night and they only offered to refund one of the rooms...
Ben