特色套房, 1 张特大床, 景观, 塔楼 (Eiffel Tower View) | 高档床上用品、羽绒被、加厚床垫、迷你吧

关于巴黎巴尔的摩艾菲尔观光索菲特酒店的点评

5 out of 5
巴黎巴尔的摩艾菲尔观光索菲特酒店
88, Bis Avenue Kleber, Paris, Paris

点评

8.8

超赞

10 分 - 超赞。396 条好评,共有 727 条点评" "
8 分 - 还可以。229 条好评,共有 727 条点评" "
6 分 - 一般。54 条好评,共有 727 条点评" "
4 分 - 很差。23 条好评,共有 727 条点评" "
2 分 - 糟糕。25 条好评,共有 727 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.2/10

环保

点评

4/10 很差

SSUTSEN

不满意:清洁度、员工和服务、住宿条件和设施
差評
從第一天過後,就沒有補過備品,連第一天睡好的補水兩瓶都沒。幸好附近有超市。
2018 年 10 月入住 2 晚
Franck Poncey 于 2018年10月22日 的回复
Dear Guest, Thank you very much to have taken the time to share your feedback of your stay at the Sofitel Paris Baltimore Tour Eiffel. We are very sorry to learn you had some problems. For the next time, do not hesitate to speak with our Guest Relation. She could help you during your stay. We hope to see you during your next trip in Paris. Sincerely, Franck Poncey General Manager

4/10 很差

SSUTSEN

不满意:住宿条件和设施,清洁度
以前便宜的時候,服務比較周到
剛入住酒店,在換衣服洗澡,有人敲門,一直回應裡頭有人,他們還是用萬能鎖開了門,聽到我大叫,他們才關門。跟飯店反應這件事,但是都沒有人回應狀況。除了房間床鋪乾淨之外,其他都差評。
2018 年 10 月入住 3 晚
Franck Poncey 于 2018年10月30日 的回复
Dear Guest, I am very sorry to read you were not enjoyed by your stay at the Sofitel Paris Baltimore Tour Eiffel. I can assure you all the Baltimore team will be more alert before to enter in a room. I spoke personnaly to all the staff. I hope to see you during your next stay in Paris. Sincerely, Franck Poncey General Manager

6/10 一般

Ching Wen

地理位置很方便 ,位於巴黎鐵塔和凱旋門中間 ,搭metro也方便
Franck Poncey 于 2018年06月4日 的回复
Dear Guest, Thank you for your valuable feedback. I am glad you liked our location. I hope to welcome you again in the future. Best regards, Franck Poncey - General Manager

8/10 还可以

Ran

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location with value
Free upgrade to suite;perfect location and great decor

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

2/10 糟糕

Zina

不满意:清洁度、员工和服务、住宿条件和设施
Very bad experience.
2024 年 5 月入住 4 晚

10/10 超赞

jose antonio

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff, all very kind!!
2024 年 5 月入住 3 晚
Adrien Falémé - Director of Rooms 于 2024年05月15日 的回复
Dear Guest,We very much appreciate your "magnifique" comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our Parisian property and it is an honor to receive now your positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 糟糕

Menahem

与家人及幼儿出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was under renovation, only one elevator was working. And she was very small. The Junior Suite Deluxe is a very small room with a small table and 2 chairs. It was difficult to move inside the room
2024 年 4 月入住 1 晚
Guest Relation Manager 于 2024年04月16日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We really strive to provide a superior service experience for every client; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence.We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 超赞

cortes maria

团体旅客
满意:住宿条件和设施
Los detalles que tienen los hoteles Sofitel son de alta calidad y el personal siempre es muy amable
2024 年 3 月入住 5 晚
Adrien Falémé - Director Of Rooms 于 2024年03月22日 的回复
Bonjour,Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Paris Baltimore Tour Eiffel. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.

10/10 超赞

Renita

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff. Very nice and friendly and clean
2024 年 3 月入住 1 晚
Adrien Falémé - Director Of Rooms 于 2024年03月22日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our Parisian property and it is an honor to receive now your positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 超赞

Robert

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Adrien Falémé - Director Of Rooms 于 2024年02月16日 的回复
Cher Client,Nous vous remercions sincèrement pour vos commentaires 5 étoiles suite à votre séjour au Sofitel Paris Baltimore Tour Eiffel.Ce fut un grand plaisir de vous accueillir. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau au sein de notre Maison Parisienne, nous vous prions de croire en l’expression de nos sentiments les meilleurs.

10/10 超赞

Pablo

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Adrien Falémé - Director Of Rooms 于 2024年02月16日 的回复
Dear Guest,We very much appreciate your 5 stars feedback regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 还可以

Ian

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Family weekend
Really enjoyable weekend in Paris. Excellent service and great location, next to Metro and short walk to Trocadéro.
2024 年 2 月入住 3 晚
Adrien Falémé - Director Of Rooms 于 2024年02月15日 的回复
Dear Guest,We very much appreciate your feedback regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location. Excellent service. Really really comfortable beds!
2024 年 1 月入住 4 晚
Adrien Falémé - Director Of Rooms 于 2024年02月7日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning our great location in Paris and the good job of our team. We strive to provide excellence at all time and your comment serves as a great support and encouragement.It was a real pleasure to welcome you in our Parisian property and we really hope to see you soon in the City of Light.Sincerely,

10/10 超赞

Pablo

满意:清洁度、员工和服务、住宿条件和设施
Great location, excellent and friendly staff. Very good breakfast. Would stay there again!
2024 年 1 月入住 2 晚
Adrien Falémé - Director Of Rooms 于 2024年01月20日 的回复
Dear Guest,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning our great location in Paris and the good job of our team. We strive to provide excellence at all time and your comment serves as a great support and encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 糟糕

Marna

2023 年 12 月入住 3 晚
Adrien Falémé - Director Of Rooms 于 2024年02月7日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We really strive to provide a superior service experience for every client; therefore, your feedback is very important to us.We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 很差

Celine

满意:清洁度、员工和服务、住宿条件和设施
不满意:客房舒适度
Dommage...
Chambre Deluxe réservée via Hôtel.com pour 2 nuits. Nous avons eu l'une des pires chambres de l'hôtel. Une isolation phonique inexistante (couloir et extérieur) avec la chance d'être au dessus de la porte de service. Nous avons donc eu droit à la livraison de linge à 6h du matin et à la livraison des cuisines vers 7h30. Inadmissible pour un hôtel 5 étoiles. Heureusement le personnel était particulièrement agréable ce qui a sauvé notre séjour en amoureux. Aussi, je ne recommande pas cet établissement ou alors il faut prendre une suite junior, pas moins...
2023 年 12 月入住 2 晚
Guest Relation Manager 于 2023年12月6日 的回复
Madame,Nous vous remercions d’avoir pris le temps de nous écrire.Nous sommes désolés que votre séjour n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous sommes réellement désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.Soyez assurée que les mesures nécessaires seront mises en œuvre avec notre Directeur Technique afin d’améliorer la qualité de la prestation évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.Cordialement,

10/10 超赞

Joel

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff and convenient location.
2023 年 11 月入住 2 晚
Adrien Falémé- Guest Experience & Quality Director 于 2023年11月29日 的回复
Dear Guest,We very much appreciate your feedback regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 很差

esther

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is my frist time making a review, because its really rthe first time i had so many problems in a hotel. We payed so much money for the stay, and i didnt feel that it was worth it. The cleaning service is not good. The room wasnt clean. They left empty glads bottle of water in the room for days. The staff doesnt manage all the informatiln. Each time they tell you something different. They room key barely works. Everytime we used to get to the room, we saw that it wasnt working and we had to come back to reception to ask for a new one. The room is very very small. Thw bathroom also. The sink wadnt draining the water for the first 3 days and we kept asking to fix it , and it took time for them to come. I also kept my umbrella downstairs at the reception, and when i wanted to go out, and i needed my umbrella, they werent finding it because they gave to another guest. I also bought a lot of cheese to take back home with me , and today in the morning, i went to get them to pack for the airport and i saw that the fridge wasnt working, conclusion: everything went to the garbage!!! In conclusion, i wouldnt stay in this hotel again. Dont recommend
Guest Relation Department 于 2023年11月2日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We really strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence.We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 超赞

Martynas

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
Very beautiful and clean everything was perfect
2023 年 10 月入住 2 晚
Guest Relation Department 于 2023年10月21日 的回复
Dear Guest,We very much appreciate your feedback regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our Parisian property and it is an honor to receive now your positive feedback. I will share your comments with our entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 一般

真实旅客

商务旅客
满意:清洁度、员工和服务、客房舒适度
The hotel is in need of refurbishment, I have stayed in Sofitels all around the world and I was surprised that this hotel in Paris had rooms so dated. Very over priced for what was received.
2023 年 10 月入住 3 晚
Guest Relation Department 于 2023年10月19日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience at the Sofitel Paris Baltimore Tour Eiffel. I am sorry that your experience did not meet your expectations about the price; please allow me to express my sincerest apologies.We really strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We have just open our new restaurant and bar. And more is coming for 2024...We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 还可以

Erika

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Kind and helpful staff. Smaller sized standard room but very comfortable bed!
2023 年 9 月入住 4 晚
Adrien Falémé- Guest Experience & Quality Director 于 2023年10月11日 的回复
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our Parisian property and it is an honor to receive now your positive feedback. Thank you as well for mentioning also our great location in Paris.I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 还可以

Karina

满意:住宿条件和设施
2023 年 9 月入住 4 晚
Adrien Falémé- Guest Experience & Quality Director 于 2023年10月2日 的回复
Chère Karina,Merci infiniment de votre notation suite à votre séjour au Sofitel Paris Baltimore Tour Eiffel.Ce fut un réel plaisir de vous accueillir. Nous sommes impatients de vous recevoir à nouveau au sein de votre maison parisienne pour une 5ème étoile.Bien cordialement,

10/10 超赞

Marquita

2023 年 9 月入住 1 晚
Adrien Falémé- Guest Experience & Quality Director 于 2023年10月11日 的回复
Cher client,Merci infiniment de votre notation 5 étoiles.Nous sommes impatients de vous accueillir à nouveau parmi nous.Bien cordialement,

10/10 超赞

Ansley

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Wonderful service and very comfortable suite
2023 年 9 月入住 2 晚
Adrien FALÉMÉ -Guest Experience & Quality Director 于 2023年09月16日 的回复
Dear Ansley,We very much appreciate your "magnifique" comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our Parisian property and it is an honor to receive now your positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 还可以

MIGUEL,zacatlan puebla mexico

满意:员工和服务,清洁度
Muy buen servicio. Servicio meseros excelente. Poca variedad en bufette.
2023 年 8 月入住 4 晚
Adrien Falémé- Guest Experience & Quality Director 于 2023年08月15日 的回复
Dear Miguel,It is a true pleasure to read you had an enjoyable experience at Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning the good job of our team. We strive to provide excellence at all time and your comment serves as a great support and encouragement to them.I am sorry that we did not meet your expectations about the buffet. I would like to apology for this image you have perceived of our hotel. We take every guest comment very seriously at as this helps us improve on the excellent service that we pride ourselves in. Please rest assured that we will follow up on your feedback with our Chef and take all the necessary steps to improve it.I do hope we get the opportunity of welcoming you back to the hotel to win you back as a valued client.Sincerely,

10/10 超赞

suzette webster

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful Boutique Hotel in Paris
Beautiful boutique hotel! The service is amazing. The location is close to the Trocadéro and walking distance or short ride to shopping, good cafes and restaurants.
2023 年 8 月入住 1 晚
Adrien Falémé- Guest Experience & Quality Director 于 2023年08月8日 的回复
Dear Guest,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning the good job of our team and our great location in Paris. We strive to provide excellence at all time and your comment serves as a great support and encouragement.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 还可以

Carlos

满意:清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 3 晚
Adrien Falémé- Guest Experience & Quality Director 于 2023年07月28日 的回复
Cher client,Merci infiniment de votre notation.Nous sommes impatients de vous accueillir à nouveau parmi nous pour une cinquième étoile.Bien cordialement,

8/10 还可以

Futoshi

2023 年 7 月入住 2 晚
Adrien Falémé- Guest Experience & Quality Director 于 2023年08月15日 的回复
Cher client,Merci infiniment de votre notation.Nous sommes impatients de vous accueillir à nouveau parmi nous pour une cinquième étoile.Bien cordialement,

10/10 超赞

Citibanamex

与家人出行
Increíble
El hotel es excelente, limpieza absoluta, los alimentos muy buenos, la ubicación muy buena, lo recomiendo ampliamente
2023 年 7 月入住 4 晚
Adrien Falémé- Guest Experience & Quality Director 于 2023年07月25日 的回复
Estimado cliente,Le agradecemos enormemente sus comentarios en relación a su estancia en el Sofitel Paris Baltimore Tour Eiffel. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.

8/10 还可以

markita

满意:清洁度、员工和服务、住宿条件和设施
Great hotel
2023 年 7 月入住 1 晚
Guest Relation Officer 于 2023年07月21日 的回复
Dear Guest,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one, and more.Sincerely,

10/10 超赞

James Scott,Augusta

2023 年 7 月入住 4 晚
Adrien Falémé- Guest Experience & Quality Director 于 2023年07月28日 的回复
Cher client,Merci infiniment de votre notation 5 sur 5.Nous sommes impatients de vous accueillir à nouveau au sein de votre Maison Parisienne.Bien cordialement,

8/10 还可以

Karen Li Shien

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Overall it’s good! The staffs are very nice and friendly, they all be able to speak English well, excellent breakfast options. It would be better if the shower can be stronger :)
2023 年 6 月入住 6 晚
Adrien Falémé- Guest Experience & Quality Director 于 2023年07月6日 的回复
Dear Guest,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning the good job of our team. We strive to provide excellence at all time and your comment serves as a great support and encouragement.I am sorry that we did not meet your expectations about the shower. I would like to apology for this image you have perceived of it. We take every guest comment very seriously at as this helps us improve on the excellent service that we pride ourselves in. Please rest assured that we will follow up on your feedback with our technical department to improve this service.I do hope we get the opportunity of welcoming you back to the hotel to win you back as a valued client.Sincerely,

8/10 还可以

Luminita

满意:员工和服务,清洁度
2023 年 6 月入住 7 晚
Guest Relation Officer 于 2023年07月6日 的回复
Dear Guest,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you for sharing your feedback, and we hope your next visit will be as pleasant as the previous one; and more for a fifth star. Sincerely,

2/10 糟糕

Bal

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Guest Relation Officer 于 2023年07月6日 的回复
Dear Guest,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We really strive to provide a superior service experience for every client; therefore your feedback is very important to us.We appreciate your sharing concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 超赞

Nicholas

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Best Customer Service Ever
We booked the best room in the hotel with a view of the eiffel tower and the room was awesome and very clean and to a high standard. We have visited Paris many times and this was our favorite trip due to the hotel mainly. The staff were extremely friendly and always addressed us professionally by surname every time we saw them. The food was amazing both on the menu, room service and at breakfast time. Then to cap it all off, my wife was feeling very unwell on the last day and they went beyond what we expected by finding us another room we could use for a few hours after checkout time so we could rest some more before having to leave for our flight home. I couldn't recommend this hotel highly enough, we will be returning here for our next stay in Paris.
2023 年 6 月入住 2 晚
Adrien Falémé - Guest Experience & Quality Manager 于 2023年06月6日 的回复
Dear Niholas,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you as well for mentioning the good job of our team. We strive to provide excellence at all time and your comment serves as a great support and encouragement.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 一般

Vasilis

2023 年 5 月入住 2 晚
Adrien Falémé - Guest Experience & Quality Manager 于 2023年06月6日 的回复
Cher Client,Nous tenions à vous remercier d’avoir pris le temps de partager votre expérience avec nous.Nous prenons chaque commentaire très sérieusement afin d’augmenter notre qualité de service au quotidien. Pour cela, nous vous en sommes reconnaissants. En espérant que vous nous donnerez l’opportunité de vous accueillir de nouveau au sein du Sofitel Paris Baltimore Tour Eiffel, Cordialement,

10/10 超赞

Carlos

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 2 晚
Adrien Falémé - Guest Experience & Quality Manager 于 2023年05月30日 的回复
Cher Carlos,Merci infiniment de votre notation 10/10.Nous sommes impatients de vous accueillir à nouveau au sein de votre Maison Parisienne,Bien cordialement,

8/10 还可以

Jan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very beautiful hotel with a good breakfast. But it is too expensive.
2023 年 5 月入住 4 晚
Adrien Falémé - Guest Experience & Quality Manager 于 2023年05月18日 的回复
Dear Jan,It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel. Thank you as well for your feedback about the price.We take every guest comment very seriously at as this helps us improve on the excellent service that we pride ourselves in. I do hope we get the opportunity of welcoming you back to the hotel to win you back as a valued client.Sincerely,

10/10 超赞

Nikola

2023 年 5 月入住 1 晚
Adrien Falémé - Guest Experience & Quality Manager 于 2023年06月6日 的回复
Cher client,Nous vous remercions infiniment pour votre notation sur Expedia.Nous sommes impatients de vous accueillir à nouveau au Sofitel Paris Baltimore Tour Eiffel.Bien cordialement,

10/10 超赞

Dahl Scott,Ajax

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was our 3rd stay at the Baltimore and I must admit that the quality of service has improved considerably over the last few years. The Baltimore is our home away from home! This was our first time enjoying the breakfast...what a delightful way to start our day with a delicious hot breakfast and ample buffet options. Of course the location is perfect for travelers who want to be walking distance to all the sites yet located in a nice quiet neighbourhood. Can't wait to go back!
2023 年 5 月入住 5 晚
Adrien Falémé - Guest Experience & Quality Manager 于 2023年05月10日 的回复
Dear Scott Dahl,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in Paris and to receive now your positive feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, and more. Sincerely,

10/10 超赞

Eduardo,Orlando

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous Hotel
2023 年 3 月入住 4 晚
Adrien Falémé - Guest Experience & Quality Manager 于 2023年04月6日 的回复
Dear Eduardo,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It is always a pleasure to receive positive feedback, specially with this word: "fabulous". I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 超赞

Keyon

与配偶出行
满意:住宿条件和设施,清洁度
Close to the Arc de Triomphe and Eiffel Tower. Hotel is clean and nice. Staff is pleasant and welcoming. A few nice cafes along the street. Western Union and GAP store also in the area. Was great for a 3 day stay.
2023 年 3 月入住 3 晚
Adrien Falémé - Guest Experience & Quality Manager 于 2023年04月1日 的回复
Dear Keyon,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It was a real pleasure to welcome you in our parisian property and to receive now your positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 超赞

MOHAMMED

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 3 晚
Adrien 于 2023年03月14日 的回复
Cher client,Merci infiniment de votre notation sur Hotels.com.Nous sommes impatients de vous accueillir à nouveau au sein de notre maison parisienne.Bien cordialement,

8/10 还可以

Alexandre Dube

与家人及幼儿出行
满意:员工和服务,清洁度
Location is excellent, service is hit and miss in my opinion. Some of the staff were super helpful and willing to jump in which was nice but some other staff seem blazed. The building itself need a refresh it is not in the best of state for a 5 stars hotel. We were lucky to have a balcony and a table/chair outside but we only had 1 chair and most other balcony from what we saw didn't even had chairs or table at all. Would recommend tho as the price/value is good.
2023 年 2 月入住 6 晚
Adrien Falémé - Guest Relation Manager 于 2023年02月22日 的回复
Dear Client,We would like to thank you for sharing your feeback on Expedia.It is a true pleasure to read you had an enjoyable stay at Sofitel Paris Baltimore Tour Eiffel.I am sorry that we did not meet your expectations about our historic building and some attitude of our team. I would like to apology for this image you have perceived of our hotel. We take every guest comment very seriously at as this helps us improve on the excellent service that we pride ourselves in. Please rest assured that we will follow up on your feedback and take all the necessary steps to improve our services.I do hope we get the opportunity of welcoming you back to the hotel to win you back as a valued client.Sincerely,

10/10 超赞

lynn

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location lovely hotel & staff where very helpful nothing to much
Adrien Falémé - Guest Relation Manager 于 2022年12月24日 的回复
Dear Madam Lynn,We very much appreciate your comments on Expedia regarding your stay at the Sofitel Paris Baltimore Tour Eiffel. It is always a pleasure to receive positive feedback and a 5 stars. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 超赞

Benjamin

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent rapport qualité-prix 2 pas du Trocadero
L'hôtel est très bien situé, les chambres sont bien équipées, et le personnel très chaleureux.
2022 年 12 月入住 1 晚
Adrien Falémé - Guest Relation Manager 于 2022年12月13日 的回复
Cher Monsieur Benjamin,Nous sommes ravis que votre récent séjour chez nous ait été à la hauteur de vos attentes!Notre proximité avec la Tour Eiffel et le Trocadéro est effectivement un atout de taille.Nous vous remercions sincèrement pour vos compliments sur notre équipe, que nous leur transmettrons avec plaisir.En espérant vous accueillir prochainement à nouveau au Sofitel Paris Baltimore Tour Eiffel,Sincères salutations,

4/10 很差

Amanda

10/10 超赞

Anthony

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyed our stay 100%
It was a family birthday celebration and we enjoyed our stay with Sofitel completely. The hotel staff is patient and accommodating. The location was superb. We would highly recommend the hotel to families and friends. 非常愉快的住店经历。即使我法语讲不太利落,酒店员工都还是很有耐心,给予了很多的帮助。酒店位置很好,购物都很方便。极力推荐。
2022 年 10 月入住 5 晚
Adrien Falémé - Guest Relation Manager 于 2022年11月2日 的回复
Dear Client,We very much appreciate your comments regarding your stay at the Sofitel Paris Baltimore Tour Eiffel and our location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,