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Reviews of Holiday Inn Express Marne La Vallee Val D Europe, an IHG Hotel

3 out of 5
Holiday Inn Express Marne La Vallee Val D Europe, an IHG Hotel
Boulevard des Artisans, Bailly-Romainvilliers

Reviews

9.0

Wonderful

Rating 10 - Excellent. 74 out of 115 reviews" "
Rating 8 - Good. 28 out of 115 reviews" "
Rating 6 - Okay. 9 out of 115 reviews" "
Rating 4 - Poor. 1 out of 115 reviews" "
Rating 2 - Terrible. 3 out of 115 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ali

Travelled with family and small children
Liked: Property conditions & facilities
Property located in a very calm area next to disney land and Val D’Europe mall. Very nice to stay at but when they decide to make your room the way they knock on the door makes you lose your temper it’s a 85 continuous knock per minute with a piece of metal but overall they’re decent. Buffet in the morning is nice with quality food but waitress is rude doesn’t smile as well, my wife was making a cup of coffee and she’s was like it’s 10:02 breakfast is over and that’s one of her attitude problems. Anyway overall experience is good
Stayed 5 nights in Apr 2024

10/10 Excellent

Marissa

Liked: Amenities
It was nice and new. The surrounding area was nice and quiet 🙂
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 5 nights in Feb 2024

6/10 Okay

Jixon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

SJ

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Delightful service. Very kind and helpful staff. It was an utter pleasure to say here. Highly recommend.
Stayed 3 nights in Dec 2023

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very closed to Disneyland Paris and La Valley outlet. Room facilities are good. Staffs are very helpful. Recommended
Stayed 1 night in Dec 2023

10/10 Excellent

Laura, Lower Pilsley

Stayed 1 night in Dec 2023

10/10 Excellent

gay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL!!
Fabulous hotel. So clean. So friendly. So accommodating. We had rental car problems and they made every effort to help and to keep us comfortable while waiting for Roadside Assistance.
Stayed 1 night in Nov 2023
Response from Anaïs - Front Office Supervisor on 18 Nov 2023
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you found our hotel fabulous, clean, and that our team was friendly and accommodating.We're sorry to hear about the rental car problems you encountered. It's our priority to ensure our guests feel taken care of, especially in unexpected situations. We're glad we could assist you and make your wait for Roadside Assistance as comfortable as possible.We hope to have the pleasure of welcoming you back in the future, and wish you smooth travels ahead.Best regards,

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy parking. Newer hotel with modern conveniences.
Stayed 2 nights in Nov 2023
Response from Adele reception on 11 Nov 2023
Dear Casey,"Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location, hassle-free parking, and the modern amenities our hotel has to offer. We strive to provide a comfortable and enjoyable experience for our guests, and it's rewarding to know that we've met your expectations. We look forward to welcoming you back on your next visit!"

10/10 Excellent

cemil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. Close to disneyland. Modern rooms.
Stayed 3 nights in Oct 2023
Response from Gianluca on 6 Nov 2023
"Dear CemilWe would like to express our heartfelt gratitude for the excellent rating you left for our hotel. Your feedback is truly appreciated and motivates us to continually improve our services. We are delighted to hear that you had a positive experience with us, and we look forward to welcoming you back in the future.Thank you once again for your kind words and for choosing [Nom de l'Hôtel] as your destination.Warm regards,GianlucaHoliday Inn Express Marne la Vallée

10/10 Excellent

Ma Ana Lissa

Stayed 1 night in Oct 2023
Response from Gianluca on 31 Oct 2023
Dear Ana Lissa,thank you for your positive note. It comforts us and encourages us to do better.We look forward to welcoming you to our hotel as soon as possible.Thank you again and we send you our best wishes.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked it overnight after our original hotel had no a/c , Thank God for this Hotel!!! I highly recommend it
Stayed 2 nights in Oct 2023
Response from Valentin on 14 Oct 2023
Dear Jonathan, We could not be more thrilled than when reading this positive review you left.We hope to have the pleasure to welcome you again soon at the Holiday Inn Express - Marne la Vallée.Best regards, ValentinReception team

10/10 Excellent

Giannina

Stayed 3 nights in Oct 2023
Response from Gianluca on 31 Oct 2023
Dear Giannina,Thank you for your positive note. It comforts us and encourages us to do better.We look forward to welcoming you to our hotel as soon as possible.Thank you again and we send you our best wishes.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, very nice clean room and the breakfast was really lovely, would highly recommend the scrambled eggs which took myself and my partner by surprise as usually buffet style eggs leave a lot to be desired but these puppies were hot, buttery and went down easier than me after a Tesco meal deal and ten thousand shots of thousand island dressing. Would highly recommend.
Stayed 3 nights in Oct 2023
Response from Gianluca on 10 Oct 2023
Dear Michael,Thank you so much for taking the time to share your wonderful review of our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your feedback is greatly appreciated and serves as motivation for our team to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing our hotel, and we look forward to serving you again soon.Sincerely,GianlucaReception Holiday Inn Express Marne la Vallée

10/10 Excellent

Laura

Liked: Property conditions & facilities
Clean and friendly hotel
Really happy with our stay in the Holiday Inn Express in Marne La Vallee. Friendly staff, clean rooms and a great choice at breakfast. Close to the local bus and that links to Disneyland Paris on one end of the line (bus 34) and Val d'Europe at the other end.
Stayed 3 nights in Sep 2023
Response from Gianluca on 10 Oct 2023
Dear Laura,Thank you so much for taking the time to share your wonderful review of our hotel. We are thrilled to hear that you had a great experience during your stay with us. Your feedback is greatly appreciated and serves as motivation for our team to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing our hotel, and we look forward to serving you again soon.Sincerely,Gianluca Reception Holiday Inn Express Marne la Vallée

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gianluca on 10 Oct 2023
Dear JodieThank you so much for taking the time to leave such a positive review for our receptionist. We truly appreciate your kind words and feedback. Our team strives to provide excellent service, and it's wonderful to hear that our efforts have been recognized. We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you again for choosing us.Gianluca Reception Holiday Inn Express Marne la Vallée

10/10 Excellent

Robyn

Stayed 1 night in Sep 2023
Response from Gianluca on 10 Oct 2023
Dear RobynThank you so much for taking the time to leave such a positive review for our receptionist. We truly appreciate your kind words and feedback. Our team strives to provide excellent service, and it's wonderful to hear that our efforts have been recognized. We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you again for choosing us.GianlucaReception Holiday Inn Express Marne la Vallée

10/10 Excellent

Ikhlaq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a 5* service
Stayed 2 nights in Aug 2023
Response from Valentin on 18 Aug 2023
Dear Ikhlaq, We could not be more thrilled than knowing we went above and beyond and provided a 5* service during your stay.Looking forward to welcoming you again soon.Best regards,ValentinReception

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful, clean hotel with very unfriendly staff. We checked in late after a full day at Disneyland. The receptionist was rude and only interested in collecting the taxes. I had to ask for the room key and we weren’t given any information about breakfast or any other amenities. The breakfast staff were also very rude.
Stayed 1 night in Aug 2023
Response from Valentin on 18 Aug 2023
Dear Michelle, Our guests' feedback is what allows us to improve our quality of service everyday.We are happ yto know you enjoyed the cleanliness as well as the beauty of our hotel and rest assured thta your comments regarding our staff has already been shared with them in order to imrpove the friendliness.We would like to apologize for this inconvenience and hope to still have the chance to welcome you again.Have a nice day.Best regards, ValentinReception

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliantly placed modern hotel with plenty of parking. Breakfast a little busy with a table not always available.
Stayed 2 nights in Jul 2023
Response from Valentin on 18 Aug 2023
Dear Jason, We would like to thank you for choosing our hotel for your stay as well as for sharing your feedback about your experience.Thank you for pointing out the modernity as well as the location of our hotel.We would like to apologize about the breakfast being a little busy, as we want all our guests to enjoy our buffet, we have put signs at the reception showing the busiest times in order for every stay to be hassle free.Looking forward to your next visit.Best regards, ValentinReception

10/10 Excellent

Lizbeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were going to Disney so transportation to the park was easy. Breakfast was great both days. It can get crowded towards the end but they keep refilling it. Room was good and accommodated guests adequately. Only complaint is that the toilet wouldn't stop refilling with water the morning we went to Disney, so we called front desk about it and they said they would send someone to fix it while we were gone. We came back at midnight and the toilet still wasn't fixed. Ended up solving problem myself. Overall, would return to this hotel again :)
Stayed 2 nights in Jun 2023
Response from Valentin on 19 Aug 2023
Dear Lizbeth, Thank you for trusting us for your last Disneyland trip and for sharing your feedback.Your comment regarding the toilet not being fixed has been shared to our Maintenance department to make sure this situation does not happen again; we would like to apologize for the inconvenience this caused.We appreciate knowing that the rest of your stay was still satisfactory.We are looking forward to your next visit where we will make sure you will spend memorable moments.Have a nice day.Best regards,ValentinReception

8/10 Good

Raed

Stayed 2 nights in Jul 2023
Response from Valentin on 19 Aug 2023
Hello Raed and thank you for evaluating your stay at the Holiday Inn Express - Marne-la-Vallée.We are delighted to receive such a positive review and we cannot wait to have the chance to have you as a guest again.Have a very nice day !Best regards, ValentinReception

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and staff. Comfortable room. Walking distance to bus that takes you to Disney Paris. Next to a good grill restaurant. It a very nice laid back neighborhood.
Response from Valentin on 19 Aug 2023
Hello Craig and thank you for reviewing your experience of your stay at the Holiday Inn Express - Marne-la-Vallée.We are happy to know your stay was a success and we are looking forward to your next visit.Have a nice day and see you soon.Best regards, ValentinReception

8/10 Good

Mrs JR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with friendly staff
Lovely hotel, simple and clean with friendly staff. Not no safe in room
Stayed 3 nights in Jul 2023
Response from Valentin on 18 Aug 2023
Dear Mrs JR, We appreciate reading you enjoyed our hotel, more specifically its cleanliness as well as our friendly staff.There are no safes in the rooms but there is one at the reception where belongings can bve stored when you are away, feel free to ask our Front Desk staff when staying with us again.We hope that you will choose us again and wish you a very nice day.Best regards, ValentinReception

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great, inexpensive property to stay at for our Disneyland day. The hotel is very fresh and clean and the staff were polite and helpful. The room was fresh and very clean. Very comfortable bed with wonderful linen/duvet.Breakfast was really good and I loved their coffee. The bus to Disneyland(#34) was a short walk and took about 30min to get to the park. For 5€ for two of us it was worth not taking our car. Great stay..one of the best throughout our stay. Only downside was the offsite dining options after a long day.wonderful relaxed stay over all.
Stayed 2 nights in Jul 2023
Response from Valentin on 19 Aug 2023
Dear Kimberly, We really appreciate reading this kind review which reflects the service we want to share with every one of our guests.Do not hesitate to stay with us again !Best regards, ValentinReception

10/10 Excellent

Salvador, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer desk is empty during breakfast and have to wait long to get someone. No shuttle to Disneyland park.
Stayed 2 nights in Jul 2023
Response from Valentin on 19 Aug 2023
Dear Salvador, We would like to thank you for choosing our hotel for your stay and for sharing your feedback which is an important source of imrpovement of our quality of service.We are sorry to read you experienced some wait during breakfast time and we would like to apologize for this inconvenience.As you mentioned, we do not have a private shuttle but there is a public bus located less than 5 minutes away from the hotel taking you directly to the Disneyland parks.We hope to have the chance to welcome you again soon.Best regards, ValentinReception

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disneyland Convenient
Very modern hotel, good spacious rooms, well stocked breakfast and helpful and friendly staff.
Stayed 3 nights in Jun 2023
Response from Anaïs on 1 Jul 2023
Thank you for this nice review ! We hope to see you again soon at holiday inn express MLV

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Stayed 1 night in Jun 2023
Response from Valentin on 18 Aug 2023
Hello Hannah and thank you for mentioning the great service our staff provides.Have a nice day and see you soon at the Holiday Inn Express - Marne-la-Vallée.Best regards, ValentinReception

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with friendly staff
Clean modern hotel with friendly staff. Spacious rooms and close to bus stops
Stayed 3 nights in Jun 2023
Response from Valentin on 18 Aug 2023
Dear Glenn, Your comment truly reflects our the quality of service we strive sharing with everyone staying at our hotel and we really appreciate.Do not hesitate to choose us again.Best regards, ValentinReception

8/10 Good

Mindy

Stayed 7 nights in Jun 2023
Response from Valentin on 18 Aug 2023
Hello Mindy and thank you for sharing your feedback regarding your stay.We are happy to know that it went according to your expectations and we hope to have the chance to welcome you again.Have a very nice day !Best regards, Valentin Reception

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel services was excellent and very clean. Their breakfast also excellent. We really enjoyed our stay.
Stayed 4 nights in May 2023
Response from La réception on 17 Oct 2023
Dear Grace,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our rooms clean, enjoyed our breakfast, and had a swift check-in experience.Your kind words are greatly appreciated and serve as a testament to our commitment to providing a pleasant stay for our valued guests. We look forward to welcoming you back in the future and continuing to exceed your expectations.If you have any further comments or suggestions, please do not hesitate to reach out. Your input helps us improve and provide the best possible experience for all our guests.Thank you for choosing Holiday Inn Express Marne la Vallée, and we hope to have the pleasure of hosting you again soon.Warm regards,Gianluca

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gentleman who checked us in very friendly. Room very clean, modern. The breakfast was very nice. So close to Disney. We will be back!
Stayed 1 night in May 2023

2/10 Terrible

Waleed

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Cushions provided instead of proper pillows Rooms not cleaned everyday No shower gel in the bathroom Air conditioning not working well Rooms don’t have air fresheners No room service, if you need anything, you will have to go to the reception yourself even if you are tired, I thought the concept of a hotel is to help you relax Breakfast runs out of milk, has rotten fruit, pancake machine only works for a bit till runs out of dough and no one replaces it. Juices run out and no one refills them. Water runs out as there are only a few bottles and no one refills them. I can go on about the faults we found in this hotel and we were told they can’t do anything about it. When I said we won’t stay there again, I was told by the receptionist (Salah) that’s up to us , it’s amazing how they don’t care about customers and don’t value people who choose IHG hotels for s reason. Overall a very poor experience and I will stay away from this hotel and probably choose any other hotel over IHG in the future because when a hotel doesn’t care about customers, why shall we bother giving them our money. Expedia offered us 1400 points , I think Expedia should be ashamed for even advertising for this hotel and selling rooms which doesn’t meet the standard and on complain. They just offer you ridiculous compensation
Stayed 3 nights in May 2023

10/10 Excellent

Eren

Stayed 2 nights in Apr 2023
Response from La réception on 23 Apr 2023
Thank you

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in Paris vicinity
Stayed 3 nights in Mar 2023
Response from La réception on 23 Apr 2023
Dear Guest,Thank you for your comment.We look forward to seeing you again in our hotel.Best regards

10/10 Excellent

Diala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from La réception on 15 Feb 2023
Merci pour votre commentaire.Au plaisir de vous revoir dans notre établissement.Cordialement

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 👍
Very Good conditions for this price
Stayed 1 night in Jan 2023
Response from The reception desk on 21 Jan 2023
Dear guest,Thank you for your comment.See you soon at Holiday Inn Express Marne-La-Vallée.Best regardsThe reception desk

10/10 Excellent

Cristi

Stayed 1 night in Jan 2023
Response from Anaïs (La réception) on 16 Jan 2023
Merci de nous avoir laissé votre avis ! A bientôt chez Holiday Inn Express Marne-la-Vallée

10/10 Excellent

Maik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super wie immer. Zimmer sind sauber und das Personal nett. Das Frühstück ist auch Top. Nur der Preis ist manchmal etwas zu hoch für eine Nacht.
Stayed 1 night in May 2024

6/10 Okay

AMEX

Stayed 2 nights in Feb 2024

2/10 Terrible

Hakan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rezalet
Sikayet etmeme ragmen donus olmadi Vasat tesis. Internet tv telefon yok
Stayed 2 nights in Jan 2024

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Etienne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonnes prestations
Hôtel récent. Chambre grande et confortable. Excellenet literie. Machine Expresso. Parking gratuit
Stayed 1 night in Jan 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dikke prima
Prima hotel, goed ontbijt
Stayed 1 night in Jan 2024

10/10 Excellent

Dorian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial propre gentil
Stayed 1 night in Jan 2024

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Een heerlijk en schoon hotel, op 12 minuten rijden van Disneyland Parijs. De directe omgeving is niks speciaals, maar daar kom je ook niet voor. Je hebt hier een goed verzorgd ontbijtbuffet bij inbegrepen, met alles wat je nodig hebt. De kamers zijn niet groot, super schoon en fijne bedden. Een aanrader als je op de kosten wil letten, maar niet bij de allergoedkoopste hotels wil slapen.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Un accueil vraiment mauvais. Une prestation de service très mauvaise et surtout en partant on a même pas demandé si tout c'est bien passé bref une très mauvaise expérience surtout au prix de la nuit..
Stayed 1 night in Dec 2023

10/10 Excellent

Maik

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Donny

Stayed 2 nights in Dec 2023