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巴黎加尼葉歌劇院美居酒店的評價

4 out of 5
巴黎加尼葉歌劇院美居酒店
4 rue de l'Isly, Paris, Paris

評價

8.4

很好

10 分評分,優異;786 則評價中有 278 則" "
8 分評分,不錯;786 則評價中有 383 則" "
6 分評分,一般;786 則評價中有 105 則" "
4 分評分,欠佳;786 則評價中有 13 則" "
2 分評分,很差;786 則評價中有 7 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
方便購物及觀光的好宿點
櫃台人員非常親切,每次來到巴黎這在這裡總是讓我非常安心,不論是要購物還是觀光都很方便,春天拉法葉都在五分鐘路程內,地鐵站也在附近~ 早餐也很好吃,不過冰箱基本上是根本不冷的...
於 2020 年 2 月住了 5 晚
Julien GIROST - Assistant Front Office Manager 於 2020年3月6日的回應
Hello, Thank you very much for taking the time to pen down a few words of your experience in our hotel. We were very happy to read that your stay was enhanced by our location, breakfast and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Best regards,

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
巴黎住宿第一選擇
巴黎加尼葉歌劇院美居飯店總是我來到巴黎的第一住宿選擇 有冰箱/煮水壺/打掃也非常乾淨/早餐也很豐富好吃 唯一比較可惜就是之前住過幾次單人房都有浴缸 這次拿到的高級雙人房是沒有浴缸的而且空間也略小一點
於 2019 年 12 月住了 4 晚
Julien GIROST - Assistant Front Office Manager 於 2020年3月6日的回應
Hello, First of all, we would like to thank you for sharing your positive and kind message with us. We were delighted to see that you enjoyed your stay with us, from beginning to end. It is always a pleasure to know that we made our guests felt comfortable and welcome. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 很差

KA YEE

不滿:職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Julien GIROST 於 2019年12月3日的回應
Hello, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We are deeply sorry to learn that your stay with us did not meet your expectations. As we want to make sure to have all the information correctly in order to investigate, please allow me to send you an email (h1913-OM1@accor.com). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards,

10/10 優異

YAPING

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
一定會再回來!
在巴黎最喜歡的酒店! 早餐選擇豐富.房間乾淨舒適.網路速度給力.地點方便安全!
於 2019 年 2 月住了 4 晚
Florie-Anne Galy-Guest Experience Manager 於 2019年3月25日的回應
Dear valued guest, Thank you very much for your kind message. We were very happy to read that you enjoyed your stay with us, especially our breakfast, comfortable room and location. We hope to have the pleasure of welcoming you back soon and thank you again for your wonderful support. Kind regards,

10/10 優異

Fengyan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很好的酒店 性价比很高
於 2019 年 2 月住了 4 晚
Florie-Anne Galy-Guest Experience Manager 於 2019年3月25日的回應
Dear guest, We would like to thank you for your message. Were very happy to read that you enjoyed your stay with us and truly hope to have the pleasure of welcoming you back soon. Kind regards,

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Reasonable price with good location
The hotel is locating at a very convenience place. you can be Train station and 2 big department stores by walk in 5 mins.
於 2017 年 9 月住了 2 晚
Mr Vincent V Front Office Desk Manager 於 2017年10月13日的回應
Dear Guest, Thank you for your comments regarding your stay at the Hôtel Mercure Paris Opera Garnier. I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Kind Regards,

8/10 不錯

tingting

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Chien-Yu (Taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
My experience
the reception is very friendly, only 1 guy in reception is not so friendly to Asians, the rest is good

8/10 不錯

Tsanfu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
住宿体验
交通十分方便,紧邻老佛爷百货和歌剧院、就是价格稍贵

8/10 不錯

Zhi

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Jia Yeh

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Love this hotel
Great location and amazing staff, I even got a free upgrade. Wonderful experience.

6/10 一般

Hao (上海)

讚好:整潔度和住宿狀況
不滿:職員與服務
整体一般
首先说酒店的位置很不错,尤其是对于想购物的人来说,因为从这里走到巴黎春天及老佛爷只需要5分钟。但是酒店其他方面有很多需要改善的。首先是我们入住期间有一整晚直到第二天早上都没有热水。然后早餐的餐厅弄得很乱,而且菜品更新不及时,好多食物要等好久才上。整体的服务也不热情,除了前台有个女生以外。

10/10 優異

JUNG YU

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Tongkun (北京)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常优越的地理位置
地理位置及其优越 早餐不错 房间小但是很干净 没办法 谁让在巴黎中心呢

6/10 一般

YUK YEE (香港)

讚好:整潔度
不滿:客房舒適度
對雙人房而言房間比較細,可能是巴黎的關係.走廊位也狹窄但酒店位置很好.

8/10 不錯

Wai Hing (HONG KONG)

讚好:整潔度和職員與服務
NICE AREA
this is a convenient area for my family to go shoping as well as driving around since the parking place is around the streets. The service is very nice especially the staffs well explanation for my parking problem. The room is clean and tidy, just found no hot bottle to boil water and get the tea since we have prepare the tea bags and chinese tradition like hot tea.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
Great Service
The staff is nice and the location is great.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
讓人放鬆的飯店
地點棒!接待人員態度好! 早餐也好吃 床乾淨好睡~ 下次再度造訪巴黎的好選擇^^

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location
Just located next to printemps and lafayette department stores!

8/10 不錯

wong man keung

讚好:整潔度和職員與服務

8/10 不錯

stella (china)

讚好:整潔度、職員與服務和住宿狀況
像国内的经济型酒店
像国内的经济型酒店,但是地段很好

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good service, convince traffic and location
Easy to go to hot spot, the staff response to demand very quickly, clean and comfortable room . Next time I will choose it again.

8/10 不錯

Lee

讚好:整潔度和職員與服務
very good and convenience to all amenties

8/10 不錯

真實旅客

讚好:整潔度和客房舒適度

4/10 欠佳

真實旅客

不滿:整潔度、住宿狀況和客房舒適度

10/10 優異

kei

讚好:整潔度、職員與服務、設施服務和住宿狀況
スタッフの皆さんが日本語まで話して下さった タクシーも直に呼んでくれるし、ホールはコンパクトでむっちゃお洒落 朝食最高!
於 2024 年 2 月住了 2 晚
Chau - Front Desk 於 2024年2月20日的回應
西川さん、こんにちは。メルキュール パリ オペラ ガルニエ オテル & スパでのご滞在に関する貴重なご意見をお寄せいただき、誠にありがとうございます。 頂いたレビューやご感想を参考に更なるサービスの向上に努めてまいります。スタッフ一同、またのご宿泊を心よりお待ちしております。

8/10 不錯

KOSUKE

讚好:整潔度和職員與服務
於 2023 年 11 月住了 1 晚
LT 於 2023年11月16日的回應
Dear KOSUKE,Thank you very much for taking the time to pen down a few words of your experience in our hotel.It is essential for us to provide to our guests a service of quality and we are happy to see that your stay met your expectations.Looking forward to welcoming you soon for your next stay in Paris, we wish you nice day.KInd regards,Léni-Front Desk

10/10 優異

Erika Guadalupe

於 2023 年 10 月住了 2 晚

8/10 不錯

Mia

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was heel goed, beetje kleine kamer en badkamer. Superontbijt en zeer vriendelijke en vlotte service!
於 2023 年 9 月住了 1 晚
LT 於 2023年10月6日的回應
Geachte Mia,Wij stellen uw opmerkingen over uw verblijf in Mercure Paris Opera Garnier &Spa op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen.Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening.Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige.Hoogachtend,Léni-Receptie

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
LT 於 2023年9月27日的回應
We appreciate you taking the time to share your feedback of your recent experience with us.It is essential for us to provide to our guests a service of quality and we are happy to see that your stay met your expectations.Looking forward to welcoming you soon, we wish you a nice day.Kind regards,Léni-Front Desk

10/10 優異

Jennifer

讚好:整潔度、職員與服務和住宿狀況
Great location - noisy until midnight though due to bars across the road but no issues for us.
於 2023 年 8 月住了 3 晚

8/10 不錯

Angelica

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Bom hotel, voltaria a ficar nele.
於 2023 年 8 月住了 2 晚

6/10 一般

Angela

讚好:整潔度和職員與服務
Great location and staff were very helpful. There’s no lobby bar but there is a drinks service. Had a few difficulties with room service. The breakfast was good. Easy to get to lots of food and drinks and shopping.
於 2023 年 7 月住了 2 晚

8/10 不錯

Koji

於 2023 年 7 月住了 1 晚
Mercure Opera Garnier team 於 2023年7月11日的回應
Dear Koji,We very much appreciate for the positive feedback regarding your stay at Mercure Opera Garnier.Please do not hesitate to give us more details as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Chau - Front Desk

10/10 優異

Nathan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
Max 於 2023年5月17日的回應
Nous vous remercions d’avoir partagé votre avis et surtout pour le soutien que vous apportez à notre équipe. C’est un plaisir pour nous d’apprendre que vous avez passé un excellent séjour et que vous avez pu profiter de nos services. Sachez que le confort et la satisfaction de nos clients sont notre priorité, nous souhaitons surtout vous offrir un service de qualité.Nous espérons avoir le plaisir de vous accueillir prochainement et vous remercions pour votre confiance !Bien cordialement,Max - La réception

8/10 不錯

MIKIO

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Max 於 2023年5月17日的回應
Nous vous remercions d’avoir pris le temps de partager votre expérience au Mercure Opera Garnier Hôtel & Spa. C’est un plaisir pour nous d’apprendre que vous avez passé un agréable séjour dans notre hôtel et que vous avez pu profiter de nos services.Encore une fois, merci pour votre soutien et nous espérons avoir le plaisir de vous accueillir très prochainement dans notre hotel.Bien cordialement,Max - La réception

8/10 不錯

kayo

商務旅客
於 2023 年 2 月住了 2 晚
Léni-Réception 於 2023年2月15日的回應
Dear KayoWe very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Léni-Front Desk

10/10 優異

NAZUKI

讚好:整潔度、職員與服務、設施服務和住宿狀況
とてもいいホテル!
Mercure Opera Garnier team 於 2023年1月13日的回應
We very much appreciate your comments regarding your stay at Mercure Opera Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 優異

HYUNCHAE

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
체크인 시간 한참 전 일정 때문에 짐을 맡겨야 하는 상황이었습니다. 오전 10시쯤 호텔에 도착했고 혹시나 안 될까봐 조마조마 했는데 흔쾌히 짐을 맡겨주셨습니다. 직원분이 먼저 오셔서 말을 걸어주시더라구요. 엄청 친절하셨습니다 또한 시내 한 가운데에 위치한 호텔이라 교통편이 편리했고 주변 먹거리가 많아서 편리했습니다. 저희는 2층 끝방을 배정받았는데 창문을 여니 시내가 한 눈에 들어와서 좋았습니다. 청결도 좋았고 조식도 맛있었습니다. 객실 내 일회용 슬리퍼가 없어서 불편했었는데 직원분께 부탁드리니 가져다주셨습니다. 여기 정말 좋아요 추천합니다.
Léni 於 2023年1月10日的回應
HYUNCHAE님께,Mercure Opera Garnier&Spa 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다.고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다.고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다.감사합니다.Léni-Réception

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2022 年 11 月住了 2 晚
Mercure Opera Garnier team 於 2023年1月13日的回應
We very much appreciate your comments regarding your stay at Mercure Opera Garnier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 不錯

Alaa

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 11 月住了 6 晚

10/10 優異

Mariano

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Las instalaciones y la ubicación no podían estar mejor! Excelente!!
於 2022 年 11 月住了 3 晚

10/10 優異

Robin (North Myrtle Beach)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location. Walkable to most of the major attractions in Paris. Great shopping nearby, Prentemps and Lafayette. The staff is very professional and friendly. Very clean. Great restaurant across the street, CERTA, great food and atmosphere. Very close to Gare-St. Lasare rail station.
Léni 於 2022年11月12日的回應
Thank you very much for taking the time to pen down a few words of your experience in our hotel.We are very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

10/10 優異

Robin (North Myrtle Beach)

讚好:整潔度、職員與服務和住宿狀況
Like new. Perfectly clean. Great location within walking distance to most historic sites & shopping. Near excellent restaurants. I am staying there again very soon.
於 2022 年 10 月住了 3 晚
Adélina - Front Office 於 2022年11月29日的回應
Dear Robin,We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opera Garnier Hotel & Spa. We are very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support.It is true that the location of the hotel is ideal. Right in the center of Paris, the establishment is close to all amenities and well-known stores such as "Galeries Lafayette" or "Printemps".Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 優異

Ana Luisa

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Súper!
Hotel muy céntrico, personal muy amable, limpieza bien, desayuno rico. Son un poco pequeñas las habitaciones, pero en general todo muy bien
於 2022 年 9 月住了 7 晚
Adélina - Front desk 於 2022年10月13日的回應
Dear Ana Luisa,Thank you very much for taking the time to pen down a few words of your experience in our hotel.I am delighted to read that you had an excellent stay and enjoyed the location of our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.It is true that unfortunately as our location is central, the size of our rooms may seem smaller than a hotel outside of Paris. We would like to thank you once again and hope to have the pleasure of welcoming you back soon.

4/10 欠佳

真實旅客

讚好:整潔度和職員與服務
不滿:住宿狀況和客房舒適度
quarto minúsculo
hotel não condizente com os demais da rede Mercure; Quarto e banheiro extremamente pequenos; localização boa só para quem quer ficar próximo à região de compras. hotel com muitos quarto, todos pequenos, chegando a ser desconfortável pelo tamanho tão pequeno mesmo considerando-se ser isto comum em Paris.
於 2022 年 9 月住了 4 晚

6/10 一般

kato

商務旅客
不滿:職員與服務和設施服務
テレビの調子が悪く、雑音がしていた
於 2022 年 9 月住了 2 晚
Adélina - Front desk 於 2022年9月27日的回應
Thank you very much for taking the time to pen down a few words of your experience in our hotel.We are deeply sorry to learn that your stay with us did not meet your expectations. We try our best to make our guests feel comfortable and apologize for the television who was noisy and been down.Next time, don't hesitate to come at the front desk to find a solution to your issue.We would like to thank you for your review and still hope we will have the chance to welcome you back soon.

8/10 不錯

Leilani

多人同遊
讚好:整潔度、職員與服務和設施服務
Rooms are very small and layout of 2 rooms sharing 1 door is not safe. It only works fir families.
於 2022 年 9 月住了 2 晚
Adélina - Front Office 於 2022年9月10日的回應
We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa.We noted your comment regarding the size of your room and bathroom. Indeed, Paris, like many European capitals, are ancient cities with an old architecture often dating from the XIX Century. However, our hotel offers several types of rooms with a larger surface especially in our privileges rooms and our privilege suites.We would like to thank you for your review and still hope we will have the chance to welcome you back soon.

8/10 不錯

Myunggye

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚
Manon, Assistant Chef de Réception 於 2022年8月30日的回應
Dear Myunggye,We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa.We are delighted to see that you enjoyed your stay with us, from beginning to end.We would like to thank you for your review and still hope we will have the chance to welcome you back soon.Regards,Manon, assistante front office manager