San Martín Zapotitlán Xocomil Waterpark Hotels

"Check in policy is unclear. The cash policy is listed in FAQ but not noted in the auto message after booking or clearly displayed. It is also misleading when you’re required to leave a credit card for booking. Upon arrival I was told I had to make multiple transactions and my credit card company flagged it as fraud. I had use my limited international cellular service to contact customer service to resolve the issue. Then my room was infested with ants! They were in my bed and suitcase. I had to have my clothes washed. It took 3 days to speak to a manager who didn’t even cover my laundry service. He said this was an expected issue and he gave me Q100 restaurant credit. I expect some spiders but not ants all over the floor, getting into my suitcase and in MY BED."

"Aside from the room surpassing our expectations, the staff were the best. The receptionist helped us with transportation and the server at the restaurant was super attentive and the food was amazing. Last but not least the bartender makes the best cocktails. The hotel overall was the best out of all the ones we stayed at. They gave us vouchers for complimentary drinks. The area was in the middle of everything and the inside of it was beautiful. Highly recommend."

"Todo fue excelente, pero la amabilidad del personal hizo que fuese aún mejor. Regresaremos"

"Great Staff, friendly all the time."

"Fantastic value! Great room, comfortable bad excellent staff, hot showers and a decent breakfast. Great downtown location. "

"Friendly and helpful staff"

"Firstly, when we checked in, the receptionist charged us over 400 Q extra as there were 2 of us (later reduced to 270Q). Starting at 7:00-11:00pm there was party with extremely loud music so we could not sleep well the first night. Although breakfast was included we had avena and asked for fruit as well. We were charged 72Q for that. All in all it was unpleasant."

"Amazing place. Great price and even better staff. Breakfast was great! "

"This hotel is a little treasure. Super clean. Very new (or perhaps recently remodeled) and with nice rooms with hot water. Attention to detail is obvious regarding construction and the staff is typical with wonderful Guatemalan service and courtesy. It’s a little mansion with marble and nice couches to sit in the common area where you can chat with family. Pricing is very reasonable. Now, it is off the beaten path, pretty deep inside San Felipe, a great place, for visitors to see a slice of Guatemalan life. Not a lot of foreigners here but you always feel welcome when you are warm to those around you. Take a walk down to the hammock bridge (wear repellent) and see evidence of the lava river that recently displaced many folks. GPS is a bit tricky getting to the hotel. Be aware of this but don’t give up. We suggest Waze. Google Maps got a little turned around. Parking would be near impossible but the hotel will let you pull into the parking the spots actually in the hotel portico. BTW they let us check in early (12pm), yet again how accommodating service tends to be in “chapin” culture. As for food, we didn’t eat at the hotel and used google to find some places to eat (El Fogato and a taco shop, La Chingada) and both were good. We walked around on a Saturday as total strangers in the dark and felt COMPLETELY safe. You’ll get plenty of “good evenings” and “good nights” when you give them. Reserve without concern. You’ll enjoy your stay at this Jaguar Mansion. "