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布吉安達曼特拉度假村及別墅 (SHA Extra Plus 認證)的評價

4 out of 5
布吉安達曼特拉度假村及別墅 (SHA Extra Plus 認證)
290/1 Prabaramee Rd., Patong, Phuket

評價

6.8
10 分評分，優異；366 則評價中有 74 則" "
8 分評分，不錯；366 則評價中有 116 則" "
6 分評分，一般；366 則評價中有 73 則" "
4 分評分，欠佳；366 則評價中有 64 則" "
2 分評分，很差；366 則評價中有 39 則" "

6.8/10 

整潔度

6.8/10 

職員與服務

6.6/10 

設施服務

6.4/10 

住宿狀況

6.6/10 

環保程度

評價

4/10 欠佳

Siu Ling Shirley

多人同遊
不滿：職員與服務和住宿狀況
工作人員散慢的、不能直達樓層要嘥時間等接駁車、沒有電梯上樓層、早餐選擇不多也不好吃！
今次真的中伏了，Check in 足足用了一個半小時，已經有4個工作人員做Check in, 但十分之亂，排隊已經排了半小時，是一個中年服務員幫我做check in, 我也再次說明我訂的是2床海景房，他說清楚，再等了廿分鐘才有專車車我們那座，因為每座也要座接駁車，入房後發覺是一床房，但Bell boy已經離開，我們只有步行落去lobby, 再同那個中年男服務員說，給錯了房，他沒有道歉，還將我們交給其他工作人員，我們又再等她安排房間，又等了大半小時，今次給我們要行樓梯上房間的房，bell boy開房後看見景觀比之前嗰間差距很大，變了down great 咗，每次出街也要行一大段路才能到達lobby，因為洒店沒有shutt 去市區，每次也要call的士，交通費也用了不少，因為離芭東也要十五分鐘車程，就算自己有車都要拍在lobby外的車位再要乘坐接駁車到自住那座，到最後走的時候要提著大行李落樓梯再等接駁車去lobby check out，但等了10分鐘也沒有接駁車，我們推着行李行一大段路到lobby，而三天早餐也只吃了第一天，兩天也不吃酒店的早餐，實在選擇不多，也不好吃，這三晚真的住得十分之不便及不愉快！我不會再選擇這間酒店！
於 2024 年 1 月住了 3 晚
Mhing 於 2024年2月19日的回應
Dear Siu Ling Shirley,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay, especially during check-in and with the room assignment.We are disappointed to hear about the confusion and delay you experienced with your room assignment and the check-in process. This is certainly not the level of service we strive to provide, and we will address your feedback with our team to ensure such issues are not repeated in the future.Regarding the transportation and breakfast concerns you raised, we appreciate your feedback and will use it to improve our services and offerings. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Panumas N.General ManagerAndamantra Resort & Villa Phuket290/1 Prabaramee Road, Patong, Kathu, Phuket 83150, ThailandT: +66 (0) 7637 0400 F: +66 (0) 7637 0444 Email : gm@andamantra.com

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
好靚 雖然住得比較後 前面有棟樓檔左少少海景。 咁岩入住後兩晚熱水有問題 但酒店職員都好好 無論我地係出完day tour6點番到酒店或半夜都好，都即時帶左我地去左熱水冇問題既building。 去旅行住酒店，最重要說係游水後，或臨瞓前可以有個舒服既熱水涼。滿意
於 2020 年 3 月住了 3 晚

10/10 優異

Han

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚

2/10 很差

真實旅客

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
請勿打擾燈由入住已經壞左，叫佢地搵人整，去到我退房個日都未整，毛巾係環保，收左唔會俾返你，但你用過就會收走晒，最後房一條毛巾都無，最後一日11:30有人敲門，我叫佢等等，我一開門就見到佢走左？我地check out 13:00 洗手盆好汚糟，毛巾同床單都有漬，冷氣風口好嘈
於 2019 年 5 月住了 3 晚

6/10 一般

真實旅客

不滿：整潔度
可以一試 但不會再試
酒店依山而建，不停有接駁車接送往來大堂與房間。泳池不錯，健身房及房間設施比較殘舊，room make up service亦欠佳，例如：在洗手間有使用過的棉花棒，要求更換毛巾，但清潔人員只放了新毛巾，使用過的沒收走，露台的落地玻璃的鎖是壞的。此外，我們提前一天與前台說了付費late check out, 結果checkout當天中午就不能進房，打去前台溝通，前台說沒有記錄，還要受清潔人員面色幫我地開門。
於 2019 年 3 月住了 3 晚

2/10 很差

Wing Sum

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
硬件設施很好， 前台職員服務好差

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
近多年在泰國旅行所住過水平最低的酒店。
1）櫃位服務效率低，特別是check-in，當時只有三個家庭入住登記，但等了40分鐘才有房。2）第一晚房間冷氣不足，結果需要轉房。3）前後兩間房間都較為舊。4）自助早餐選擇及質素一般。5）房間設施不足，需要致電服務台才取到，eg:牙膏牙刷、拖鞋、大浴巾。6）泳池優美，但沒有人管理，需要問職員提取浴巾。7）離開時透過酒店book 酒店私家車前往另一酒店，除了價錢不清外，等了很久結果來了一架租用私家車（是司機同我哋講），水準尤如的士。不會再入住！

8/10 不錯

k (hong kong)

讚好：整潔度、職員與服務和客房舒適度
景觀迷人
海景十分迷人， 配套十分齊全，有多個泳池，附近也有多間餐廳， 鄰近海灘、酒吧和夜市，離市中心亦不遠。

6/10 一般

chiming (香港)

讚好：整潔度和客房舒適度
不滿：職員與服務
很差的服務
位置很好，但服務很差。風筒壞了！打了好幾次電話到前檯跟進，但最終都沒人理會！

6/10 一般

Ricky (hk)

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
接駁車太短，時間太少，本身離芭東太遠咁小接駁車，極度不便，去房間都要接駁車
其實單論酒店ok，但一講到交通配套，好多人去完一次就唔去，同埋好多國內人，感覺太煩，如果交通不改善，我諗好多人去完一次都唔去

8/10 不錯

Hui (上海)

讚好：整潔度、住宿狀況和客房舒適度
硬件不错，软件差点
酒店硬件还可以，尤其是有三个泳池，很方便。只是每天吃早饭都要翻山越岭，适合平时完全不运动的我，终于有个活动腿脚的机会了。前台服务很差，居然找不到我的第二个预订记录，一天打了5个电话催我退房。电话里也解释不清，只能迢迢跑到前台出示房卡上的退房日期才算解决。

4/10 欠佳

Winnie (HK)

讚好：職員與服務
不滿：整潔度和住宿狀況
old hotel
the facilities inside the room are too old and quite dark at night in the room. But the views are fantastic.

8/10 不錯

Jacky Wong (Hong Kong)

讚好：職員與服務和住宿狀況
酒店職員服務一流，泳池一流，露台風景一流，唯獨是酒店車接送太稀疏
如果沒有旅行團入住，是很好的，可惜我看到兩團，一團是韓國，一團是中國大陸，將整個泳池驟變成一個兒童嬉水池

10/10 優異

ayano ng (hk)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
向泳池景，睇日落一流！
我訂的是海景房，酒店還upgrade了房間給我們。是向正泳池的海景房，舒服，向泳池景，睇日落一流！值得再住，員工很好，環境一流！地點都很方便。

10/10 優異

Queenie (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good!
The Villa with private pool is very nice! Staff is very helpful. Hotel is very close to Patong, drive to Patong only 3mins.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

KP (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Near the beach and away from too crowded area.
A nice hotel to stay, and the hotel staffs are nice to meet and help.

8/10 不錯

Sue (CHN)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Location
Everything is fine but the location

8/10 不錯

Angus

讚好：住宿狀況

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度

8/10 不錯

RoSe (HK)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
價錢 環境 都很滿意
清淨舒適

6/10 一般

真實旅客

讚好：整潔度
不滿：職員與服務
靠近所有必到景点，出去方便
服务较差，管理/舒适均不如旁边的DIAMOND CLIFF

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
不错
酒店位置好，但比较旧了

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Anonymous

讚好：整潔度和職員與服務
staff very perfectly good, sea
staff very perfectly good, sea a view comfortable, and great many hong kong person.. if not to mind can join together your a trip... so good^^

6/10 一般

Amber

不滿：住宿狀況
於 2024 年 3 月住了 4 晚

2/10 很差

Luisa

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

2/10 很差

Peggy

親子同遊
不滿：整潔度、職員與服務和住宿狀況
No staff to help with luggage upon arrival. We had 5 luggages with 3 kids and a stroller, lugged our own luggage up a flight of stairs to lobby. Waited over 30 minutes to get checked in. This resort is huge with very limited shuttle carts so it was extremely inconvenient to get to places within the resort. There is also no elevator. Morning of check out we called front desk at 6:30am for someone to help with our luggage. Waited 30 minutes, called again and staff finally came 10 minutes after calling the second time. Needless to say we didn’t have time to have breakfast and was in a major rush because of the delay from staff. How this resort markets themselves as 5 star is beyond me. Do not recommend this resort.
於 2024 年 3 月住了 4 晚

6/10 一般

NIMISH

親子同遊
讚好：設施服務和住宿狀況
不滿：整潔度和職員與服務
Cleaning staff is very rude, They does not clean rooms properly. I checked in and found sand on the bed with bedsheet over it. Similarly room was not cleaned next day. When asked cleaning staff to do it again they replied very rudely. Staff in Tower 7
於 2024 年 1 月住了 3 晚
Mhing 於 2024年2月19日的回應
Dear NIMISH,We apologize for the experience you had with our cleaning staff. This is certainly not the level of service we aim to provide. Your feedback is valuable to us, and we will address this issue with our team to ensure it does not happen again. If there is anything else we can do to make your stay more comfortable, please let us know.Panumas N.General ManagerAndamantra Resort & Villa Phuket290/1 Prabaramee Road, Patong, Kathu, Phuket 83150, ThailandT: +66 (0) 7637 0400 F: +66 (0) 7637 0444 Email : gm@andamantra.com

10/10 優異

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location and views
The staff were very friendly. Check in/out was simple enough. The location is excellent. There are a few pools. It pretty much has everything you could need. We had the honeymoon room. It was our actual honeymoon but no real fuss was made for us. The rooms are slightly dated. Overall it was an interesting excellent stay. The only negative was our room was quite far from the actual lobby but that is at the cost of some excellent views. The hotel do provide transport from your room so you can use this if needed. I’m still easy to book tours and taxis from the lobby
於 2024 年 1 月住了 3 晚
Mhing 於 2024年2月19日的回應
Dear James,Thank you for sharing your experience with us. We're glad to hear that you found our staff friendly and that your check-in/out process was smooth. We're sorry to hear that you felt your honeymoon was not as celebrated as you'd hoped, and we appreciate your feedback on the room's distance from the lobby. We're pleased to hear that overall, you had an excellent stay and enjoyed our location and amenities. If there's anything else we can do to improve your experience, please let us know. We hope to welcome you back for another great stay soon!Panumas N.General ManagerAndamantra Resort & Villa Phuket290/1 Prabaramee Road, Patong, Kathu, Phuket 83150, ThailandT: +66 (0) 7637 0400 F: +66 (0) 7637 0444 Email : gm@andamantra.com

6/10 一般

Elijah

親子同遊
讚好：設施服務
不滿：住宿狀況
House keeping was terrible, couldn’t get towels.
於 2024 年 1 月住了 7 晚

4/10 欠佳

Shannon

不滿：職員與服務和住宿狀況
This is just solely based on my experience. When I first checked in the room was half way cleaned. I had no towels and there were strands of hair on the pillows. I don’t think they ever dust. Where the head lamp was at was extremely dirty and dusty. I’ve stayed a total of 6 days. I asked for an iron or steamer because one was not in my room. I never received it, even after being reassured that one will get to me. I asked everyday for an iron and never received it. In my room there seemed to be some type of plumbing issues with the toilet. After every like 5 flushes the toilet gets clogged. The bed wasn’t the most comfortable but I can look past that. The jacuzzi on the balcony needs major renovation. I used it one time and the paint from the jacuzzi from where my skin was in contact with the jacuzzi, peeled off and was stuck into me. I did like location of the hotel. There’s a 7-11 right outside the property, which was convenient. It’s about a 5-10 ride to patong beach and bangla road. The food was also mediocre. Not the best but definitely not the worse. Overall, would I stay here again, probably not. Do I recommended this hotel? No I do not.
於 2024 年 1 月住了 5 晚
Mhing 於 2024年2月19日的回應
Dear Shannon,Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. It is disappointing to learn about the cleanliness issues you encountered, as well as the lack of response to your requests for amenities. Please know that this does not reflect the high standards we strive to maintain.We have addressed your concerns with our housekeeping team to ensure that such oversights are not repeated in the future. Your feedback regarding the condition of the jacuzzi and the comfort of the bed has also been noted, and we will look into these matters promptly.We appreciate your positive comments about our location and nearby amenities. Your feedback is invaluable to us as we continuously work towards improving our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Warm regards,Panumas N.General ManagerAndamantra Resort & Villa Phuket290/1 Prabaramee Road, Patong, Kathu, Phuket 83150, ThailandT: +66 (0) 7637 0400 F: +66 (0) 7637 0444 Email : gm@andamantra.com

6/10 一般

Kento

親子同遊
不滿：住宿狀況
於 2023 年 12 月住了 3 晚

8/10 不錯

eric

於 2023 年 12 月住了 2 晚

4/10 欠佳

Edwin

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Upon entering our room, we were overwhelmed by the smell of paint, and then we noticed the paint stains on the floor, and it was a room that were newly painted for high season, and immediately people get stuffed in there. They should clean the rooms thoroughly and make sure the toxic fumes are completely gone before letting people stay in there. Also, the shower drain needs to get declogged. The water flooded the bathroom because hair built up in the drain preventing water to flow freely when taking a shower. Also on the balcony, the tea table was covered with cement, the builders probably lived in that room.
於 2023 年 12 月住了 2 晚

2/10 很差

Simon

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Hotel désuet et malpropre. À l'arrivée un depot de 2000 baht en argent comptant fut demandé alors qu'il n'y avait aucune mention à cet effet lors de la réservation. Les escaliers et passages sont sales et la chambre est très ordinaire. Personne n'a le goût d'utiliser la mini piscine sur le balcon dont la peinture est à moitié pelé et la salubrité très discutable. La toilette a bloqué tous les jours ce qui semble normal pour eux. Nous avons soupé au restaurant de l'hôtel un seul soir et malgré le fait que nous étions seulement 2 couples dans le restaurant après plus de 40 minutes d'attente le repas que nous avons reçu ne correspondait pas du tout à la commande et plus de 20 minutes plus tard un des 2 repas ne convenait toujours pas. De plus, même si il s'agit d'un très grand complexe, la carte de crédit n'est pas acceptée. Au moment du check out tout est payable est argent comptant, aucune carte de crédit acceptée. Désolé, mais cet hôtel devrait etre un 2 étoiles, à vous de voir!
於 2023 年 11 月住了 4 晚

8/10 不錯

Aki

讚好：住宿狀況
於 2023 年 11 月住了 2 晚

2/10 很差

Jack

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
There is a lot of construction on the property. Lots of noise, dirt, exposed construction areas and debris. I do not recommend staying here for now. Maybe next year when all upgrades are done this will be a nice place. For now I would recommend staying somewhere else. Even if you complain the staff won’t help you much. They do have a nice breakfast and upper pool area. If you are staying in the area above the big upper pool you will be ok. Anywhere lower than the upper pool save yourself a big disappointment. Lots of other properties to stay at around here.

10/10 優異

khaerunnisah

於 2023 年 6 月住了 3 晚
Andamantra Team 於 2023年8月26日的回應
Dear khaerunnisah,Thank you for your review.Your positive review warms our hearts!We're delighted you enjoyed your stay with us.Andamantra team hope we will have an oppertinutie to serve you again in the future.Andamantra Team

2/10 很差

Ahmad

不滿：整潔度和住宿狀況
Very old property, it's for sure not 4 stars hotels as what Expedia rate this property, it not even 2 stars, its the worst hotel i ever stayed in
於 2023 年 6 月住了 4 晚

10/10 優異

Rhyes

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Resort is lovely, staff were very attentive. Room was a little bit worn, but in a tropical climate, that’s to be expected. Air condition worked amazingly! Food was delicious too and not over the top expensive. Lots of different choices at the buffet breakfast. The resort is on the side of a mountain so does have a lot of stairs, but you can get shuttle from rooms to lobby.
於 2023 年 5 月住了 5 晚

4/10 欠佳

Shiv

於 2023 年 5 月住了 1 晚

6/10 一般

CHETTHARAT

親子同遊
讚好：整潔度
ที่พักวิวสวย
於 2023 年 5 月住了 3 晚

6/10 一般

Christina Carrie

伴侶同遊
讚好：職員與服務
不滿：整潔度
Definitely gone down hill since our last visit in 2017 😔
於 2023 年 4 月住了 8 晚

8/10 不錯

Eduardo

讚好：客房舒適度
Hotel con maravillosas piscinas a 10 min de playa
Buen hotel, piscinas maravillosas, buen desayuno buffet, 100 mt un 7 Eleven, 15 a 20 min caminando al centro de Patong. El checkin y checkout desastroso, lento, complicado, piden un deposito de 2000 bath en efectivo
於 2023 年 4 月住了 3 晚

2/10 很差

Banthita

不滿：整潔度和住宿狀況
於 2023 年 4 月住了 2 晚

6/10 一般

Vinh

伴侶同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
We stayed In the honeymoon room 1 king bed with an out door jacuzzi tub on the balcony .... way too hot and dusty to use the jacuzzi tub so its useless ...roooms are very out dated and have alot of moldy smells ... we kept finding dark black hairs short and long all over the bed and room .. we both have dyed blond hair so we knew it wasnt ours. Towels are extremely thin and tearing at the corners This reflects the low price of the hotel... If you can overlook all that then its a great hotel in a great location close to all the main tourist attractions and night life.. Breakfast was basic ..pool was nice staff were friendly.. hotel is set on a steep hill so required mini trucks to take you from room to anywhere in hotel.. If you just need place to crash safely at night ..this is the perfect place.. if you have high expectations and money to spend then I recommend a higher end hotel so you wont be dissapointed or pointing out their numerous faults
於 2023 年 4 月住了 3 晚

2/10 很差

Battuya

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Service was terrible, didn’t get my room first day that room I got toilet used then they move me other room which is not I booked too also no towels at all I asked towels, towels were disgusting. I asked for make a room just one time they didn’t change sheets and used my toilet didn’t clean too. Reception was horrible rude. Furniture are so old not like photos
於 2023 年 3 月住了 5 晚

8/10 不錯

Suet Ying Winnie

多人同遊
讚好：整潔度、職員與服務和客房舒適度
Excellent service, location and view
Even issues happened during our stay. But Front Office Manager - Pond assist solve the problem with her professional service. Besides, Front Office - Jimmy and Joy are friendly. Hotel location and views are excellent. But rooms facilities are ageing. Suggest to renew or it waste the location and view.
Joy
Jimmy
於 2023 年 3 月住了 7 晚

2/10 很差

Nemo

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Was given the wrong rooms because they sold the rooms we reserved and paid for until the next day. A/C didn't work. You have to take a security truck to and from building. When you call for pick up they don't come. Rooms are dirty. Stains on bed broken knobs broken faucet.
於 2023 年 2 月住了 3 晚