室外泳池；泳池傘、躺椅
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鳳凰大酒店的評價

3.5 out of 5
鳳凰大酒店
184/47 Phungmuang Sai Kor Road, Patong Beach, Patong, Phuket

評價

7.8

不錯

10 分評分，優異；128 則評價中有 43 則" "
8 分評分，不錯；128 則評價中有 50 則" "
6 分評分，一般；128 則評價中有 19 則" "
4 分評分，欠佳；128 則評價中有 10 則" "
2 分評分，很差；128 則評價中有 6 則" "

8.0/10 

整潔度

7.6/10 

職員與服務

7.0/10 

設施服務

7.6/10 

住宿狀況

7.0/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 3 晚

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
In the first place, the reception staff failed to find our booking ref, and he misundersatandingly charge us 1000phb for the walk-in booking fee. Second, in the second day, the water system was failed and there were no water supply for the whole building after we experienced a one day tour which we were very dirty, and this situation last until we check out. The whole experience in this hotel was terrible, and there are a lot mouse nearby.
於 2019 年 5 月住了 2 晚

6/10 一般

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
Hotel near shopping mall, fair environment, nice transportation,
於 2018 年 12 月住了 2 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Let me felt the reception staff manner is very poor! I was booked nine days in this hotel! But when I stayed here three days, I had stopped to live, and booked another hotel!
於 2018 年 10 月住了 9 晚

8/10 不錯

PUI HEI ALBERT

讚好：整潔度、住宿狀況和客房舒適度
Bread and Butter
suitable for a short holiday, reasonable price. Near the biggest shopping mall, hotel quality so and so.
於 2018 年 3 月住了 1 晚

6/10 一般

liang

不滿：整潔度和職員與服務
唯一的优点就是位置很好，其它没有任何让人感到舒服的地方。
优点：酒店在芭东海滩的位置很好，旁边是班赞海鲜市场，对面是江西冷购物中心，附近晚上有很多小吃摊味道都很好，但稍微像样的饭店都贵的吓人。酒店早餐味道还可以。 缺点：预定酒店时的照片可能是他们的装修效果图，酒店大堂和照片中差别很大，服务人员一点笑脸没有，房间里面的毛巾和床品很脏令人难以置信，房间里的清洁度也一般，水龙头出来的水感觉很脏，我们在最里面的一个房间楼上的人可以从阳台上看到我们的洗澡间太恐怖了，电梯中没有空调，总之感觉是一家很不正规的旅店。 离海滩大约15分钟，沿路很多酒吧适合享受夜生活的人居住。
於 2018 年 2 月住了 3 晚

8/10 不錯

KH (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
close to all markets but quiet to stay
affordable price with wonderful roof pool. I will come back and recommend others to come to Phuket again.
於 2017 年 12 月住了 1 晚

6/10 一般

MINSHA

酒店位置不错，整体效果也不错，只是舒适程度有待提高
於 2017 年 6 月住了 5 晚

10/10 優異

takchi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
近江西冷性價比最好啇務酒店
酒店只作短暫逗留，卻發覺非常適宜逗留。水壓夠，熱水夠熱，床被夠新，房間不大也不少，地点方便，天台有泳池。不過若你book這間酒店，切記把已付錢的收據print出嚟，喺我check in 時嗰位女仕說我未付款，要現在付，我話你check 清楚啲先，她才知道弄錯。這樣我便上了一課，以後在網上book 酒店，都要把收據印下來，在check in 時用，費時講多句。
於 2017 年 6 月住了 1 晚

4/10 欠佳

TAKASHI

不滿：整潔度、職員與服務、設施服務和住宿狀況
フロントスタッフは愛想が無く、不親切！設備は新しいが掃除が行き届いていない。プールが特にきたない！周辺は便利な位置にあるが、深夜から朝にかけて扉開閉音で目を覚まされる。
於 2023 年 8 月住了 5 晚

10/10 優異

hasyim

讚好：整潔度、職員與服務、設施服務和住宿狀況
siness | Solo Clean rooms. Super clean beds and sheets. Small but comfortable. The location is good. Can grab drinks and good burgers hotel on ground floor.
vee 於 2023年8月5日的回應
Dear Guest Hasyim, Thank you for your kind review and thank you for your feedback, we are happy to see that you have enjoyed your overall stay here with us and we hope to welcome you, your friends, and family back in the near future, thank you.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Отель оправдал ожидания. Номер очень хороший, чисто, большой, балкон, хорошее расположение, отель 650 метров от Banglaroad, Jungceylon тоже недалеко. Завтрак пусть и не сильно разнообразный, но есть все, что нужно. Вкусный кофе! Персонал мог бы соответствовать стране улыбок, какие-то вечно хмурые на ресепшн сидели
於 2020 年 1 月住了 11 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Heel goed
Propere kamers! Heel mooi uitzicht! Dicht bij het centrum en de scooters zijn ook dichtbij prachtige verblijf
於 2019 年 12 月住了 12 晚

10/10 優異

真實旅客

讚好：整潔度和職員與服務
於 2019 年 10 月住了 10 晚

2/10 很差

真實旅客

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Rude staff. Horrible experience during the check out. They tried charging us 200 bahts for a dirty towel
於 2019 年 11 月住了 6 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 10 月住了 9 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Such a pretty hotel, the quality of service is second to none.. very friendly staff, always smiling and helpful. Get on board, you will not be disappointed. Kind Regards, Steve - Perth Australia
於 2019 年 10 月住了 8 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
simple, good shower comfortable no luxuries just what you need
於 2019 年 10 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
Hotel for few nights stay
Hotel was okay for few nights stand, it's close to the shopping center and few minutes from the Bangla road and beach, so it was a good location. Room was clean and comfortable. Hotel stuff were not so friendly or welcoming. Swimming pool area needs an update, there was only three sunbeds, one of them broken and no umbrellas. Hotel breakfast was very simple, so do not expect much from that.
於 2019 年 10 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、設施服務和住宿狀況
Excellent location. Big rooms,I had a mountain view room which was nice and quiet. So close to shopping centre and market.
於 2019 年 9 月住了 5 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Good location Clean and quiet Good air conditioning
於 2019 年 9 月住了 8 晚

4/10 欠佳

真實旅客

不滿：整潔度、設施服務和住宿狀況
部屋の鼻をつくにおい。
於 2019 年 9 月住了 10 晚

8/10 不錯

Ｊ (日本)

讚好：整潔度和職員與服務
室内だけでなく外観や共用部分も清潔感ありました。水回りも清掃行き届いているのですが、とても残念なのは、水道の水が汚いことです。グラスに溜めると普通に茶褐色に濁っていました。毎日2本ペットボトルウォーターが置かれるので歯磨き・うがいに利用しました。
於 2019 年 4 月住了 5 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
The only good thing about the Phoenix Grand is that the room was spacious and had a great view. The let down was the neglected common areas. The place felt Like a backpackers hostel. Doors were slammed through the night and on many occasions people were screaming in the common areas in the early hours of the morning. I had the buffet breakfast twice in 13 days as they did not have much variety. There are other places down the road serving better breakfast for similar price. This could be a great hotel if it was better maintained which would hence attract a better clientele. I cannot fault the position as it is literally around the corner from the Banzaan Market, Jungceylon shopping centre and only a short stroll to Bangla Road and Patong beach.
於 2019 年 7 月住了 13 晚

6/10 一般

sudip

Good location for price
Very good location comfortable bed & clean room Breakfast very average - pool dirty & broken couldnt use - shower needs updating as door wouldnt fully close was ok for price
於 2019 年 7 月住了 5 晚

10/10 優異

Kristiina

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Couple holiday
Great location, rooftop pool on the 9th floor was nice and refreshing, breakfast was average but room was clean and comfortable. Very good value of money.
於 2019 年 7 月住了 3 晚

6/10 一般

Henry

讚好：整潔度、住宿狀況和客房舒適度
Good location but bad policy
Good location, not too close to the Bangla Road so it is not noisy but not too far from the beach (about 15 min walk). The only complain is that they have the policy that if you damage or lost towels you have to pay but the problem is that when the clean the room they took out 2 towels and only replace 1 and when we call front desk to complain they said that we lost the towel and want us to pay. We have to spend time to explain to them and finally they did not charge but we have to count the towels every single day to make sure they replace the same number of towels they took. Another problem is that they provide only 1 key and you need that key in the slot for electricity to work and it is very inconvenient if one person want to go out and one person want to stay in the room. We ask for additional key and they said it will cost 500 baht (about $18 dollar with is almost the same price of 1 night) so it is ridiculous. Also, it is very easy to forget the key in the room when you walk out and the door automatically slam shut.
於 2019 年 5 月住了 6 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
於 2019 年 6 月住了 2 晚

8/10 不錯

mike

讚好：整潔度和職員與服務
מלון נחמד מאוד השירות טוב מאוד המקלחת לא נעימה יש ריח לא נעים מהביוב
於 2019 年 5 月住了 5 晚

10/10 優異

Gee Shim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good and near everywhere
於 2019 年 5 月住了 2 晚

10/10 優異

旅人

讚好：整潔度、職員與服務、設施服務和住宿狀況
７泊させてもらいました。 コストが安い割に設備とサービスが良かったです。 ロケーションも中心部より遠くなく、大通りから入り込んでいるので夜は静かでした。 また、利用したいです。
於 2019 年 5 月住了 7 晚

4/10 欠佳

真實旅客

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
It was just super super super basic, the design of the bathroom was not very thoughtful. The aircon is the worse as it can be roaring through either at nights or day time. Front desk staffs attitude was just so so. So will not really recommend this hotel to people At All.
於 2019 年 4 月住了 3 晚

6/10 一般

Alain

讚好：住宿狀況和客房舒適度
Personnel de la réception pas très sympathique réservation pour plus de trois semaines dont la première semaine dans une chambre insalubre ensuite grâce a la responsable des femmes de ménage nous avons pu en choisir une autre trois matins de suite à 9h 30 + de plats cuisinés il nous a fallu une nuit de plus qui nous a été facturé au plein tarif est payable en espèces lors de mon prochain séjour je ne retournerai pas dans cet hôtel
於 2019 年 3 月住了 26 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
とても満足して過ごせました。
於 2019 年 4 月住了 5 晚

10/10 優異

Ahmed

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel to stay
It's very comfy place to stay close to everything in the heart of patong the swimming pool has awesome views in general I'm happy with the place and my next visit I'm going to stay there again .
於 2019 年 4 月住了 3 晚

8/10 不錯

真實旅客

於 2019 年 4 月住了 3 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good for the price. Close to everything. You can walk to the bar area and the beach. It is also located next to a mall. Quiet and clean room. I would not complain for this price.
於 2019 年 4 月住了 4 晚

2/10 很差

Kiyoshi

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
責任者からの謝罪を
今回4月4日から8日と4月9日に2つに分けて予約して、支払い済みだが、フロントが頭が悪いのか、理解していない。今日は体調が悪く、don't disturbとして部屋で休養していたが、何度も起こされ、挙げ句の果てフロントに呼びつけられるなど、休養どころではなくなった。
於 2019 年 4 月住了 4 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
Could benefit from a better pool schedule and pool needs better maintenance.
於 2019 年 3 月住了 5 晚

4/10 欠佳

Carlos

不滿：職員與服務和住宿狀況
於 2019 年 3 月住了 7 晚

2/10 很差

真實旅客

不滿：整潔度、設施服務和住宿狀況
於 2019 年 3 月住了 2 晚

8/10 不錯

Caitlin

讚好：職員與服務和客房舒適度
Simple but quiet
Hotel is simple but in perfect location at the end of Bangala road. Quiet enough to enjoy but close enough to everything. Be careful renting motorbike from the place just outside the hotel as they are a bit cheeky and kept our deposit over a minor scratch that we did not do. Lesson learnt.
於 2019 年 2 月住了 2 晚

2/10 很差

Nam sik

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
여행 혼자 다닌지 있다 10 년만에 경험해본 최악의 호텔
8 일간 호텔 닷컴으로 예약해 놓고 돈까지ㅜ지불한 상태라서 이러지도 저러지도 못하는 상황이 발생했어요. 호텔의 위치 말고는 정말 다녀본중 최악이었습니다. 일단 리셉션에서 일하는 직원들의 서비스는 0 였고 그건 그렇다 치고 있다 배정받은 방이 뷰는 산이 보여 좋았으나 중국제 페인트로 칠한것인지 첫날 자고나서 머리가 깨지는 두통에 게다가 폐에도 문제가 생겨서 숨쉬는것조차 힘들었습니다. 한술 더떠서 오후 5-6시만 되면 날마다 하수도 냄새가 올라와서 비닐봉투에 물을 담아서 막고 대책을 세웠지만 소용이 없이 올라왔습니다. 이유는 나도 모르죠. 호텔 전체가 그시간이몀 하수도 악취로 난리도 아니지요 밖이나 방안에나... 8 일 머무는중 하루는 물이 20 시간 정도 나오지 않아서 씻지도 못하고 화장실도 앞에 떨어진 호텔로 다녀야 했다는 ㅠㅠ. 무엇보다 페인트로 데미지 입은 폐가 아직도 숨쉬기가 곤란합니다 ㅠㅠ 절대 가지 말아야 햘 호텔입니다.
於 2019 年 1 月住了 8 晚

10/10 優異

Anastasiia (Москва)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Рекомендую
Самый новый и самый хороший отель на этой улице. Останавливались здесь второй раз. Номера просторные, вид на горы. Появилась столовая внизу и стулья на балконе, а полотенца для бассейна теперь есть сразу в номере (раньше надо было брать на ресепшн). Только заселение не раньше 14ч, но есть комната, где можно оставить багаж, мы так и сделали и пошли на море. С удовольствием вернемся вновь.
於 2019 年 1 月住了 5 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度和職員與服務
Lovely stay, girls at the front desk in the afternoon were great!!! :)
於 2018 年 12 月住了 3 晚

8/10 不錯

JP (Penang, Malaysia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We were moved to their sister hotel the Mirage upon our arrival as the Phoenix Grand was fully booked. I found this absurd cos we booked it in advance. The stay @ Mirage Hotel was "ok" but there was a stench from the toilet but happily moved us back to Phoenix Grand the next day Location: convenient, just find Patong (Bangla ROad) Boxing Arena. Surrounded by eateries (a local fresh market called Banzaan) with a weekend night market A lot of convenience shop i.e 7-11, 77 mart, 99 mart Opposite Bangla road And 100 m away from Jungceylon Mall Service: receptionists are very friendly, helpful, honest We checked out at 12 noon but helped to offer us concierge service and shower (towel provided) at no cost as our shuttle to airport (250 baht per person) was at 6pm Breakfast: so so, but it is cheap enough to preBOOK during booking as many other on the spot Buffet Breakfast will cost you 200 baht per person (we paid an approximate 160 baht for 2 persons per day) Cleanliness: clean toilet and room only improvement is towel - need to be clear of washing detergent/ chemicals bed sheets: can see stains Bed: a king size bed, good quality with 2 pillows, above the normal standard of a budget hotel Price: worth what you paid for Overall: recommended as location and services are great
於 2018 年 12 月住了 3 晚

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hot recommend great place
Great value for money , new hotel, space room, nice staff
於 2018 年 12 月住了 3 晚

10/10 優異

eyal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great choice
Great hotel low price
於 2018 年 12 月住了 1 晚

10/10 優異

Mustaffa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 3 晚