Dear Ka Kit,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for any inconvenience you experienced during your stay.We understand the frustration that can come from unexpected room changes, and We appreciate your understanding in accepting the alternative arrangement of two rooms with an adjoining door.We are glad to hear that you enjoyed the warm greetings from our hotel staff and found the swimming pool to be clean and inviting. However, we deeply regret the issues you encountered with the toilet in your room and the cleanliness of the terrace benches. Rest assured, we take your concerns seriously, and we will be addressing these matters with our maintenance and housekeeping teams to ensure such issues are not repeated in the future.Your feedback regarding the lack of shops nearby has also been noted. We continuously strive to improve the amenities and services we offer to our guests, and your input will be valuable as we consider ways to enhance the guest experience.We truly value your patronage and regret that we were not able to meet your expectations on this occasion. If there is anything further you would like to discuss or if you would like to provide additional details about your experience, please feel free to reach out to our guest relations team at fom@hchbaraqudapattaya.com.We appreciate your feedback as it helps us improve and provide a better experience for our guests. We hope you might reconsider staying with us in the future and allow us the opportunity to make things right.Thank you once again for choosing our hotel for your stay.Best regards,Wimon Phalee / Cluster Front Office Manager

Dear Hoi Cheung, Thank you very much for your compliment about the staff. Aside of feedback about the hardware, we are on plan to touch up with in this year and hope to have a chance to welcoming you back to our new hotel. Best Regards,Chunlika KhamlaCluster Front Office Manager

Dear Lap Chi, Greetings from Mercure PattayaThank you very much for your comment and hope to see you again. Best Regards,Chunlika KhamlaCluster Front Office Manager

Dear Yin Man Candy, Greetings from Mercure Pattaya Hotel!! Thank you for your stay with us and for sharing your experience. We are happy to hear that you like our staffs and the pool. May I end by saying I truly hope to welcoming you soon. Best Regards, Chunlika KHAMLA Front Office Manager

Dear Guest, Thank you for sharing your experience regarding of your stay with us, we much appreciate, and looking forward to welcome you back to stay with us. Your sincerely, Suthee S. Front Office Manager

Dear Ting, Greetings from Mercure Pattaya and thank you for taking time to share your experience regarding of your stay. we much appreciate and hope you have a good time and much enjoy at home. Kind regards, Suthee SITHOOMCHAN Front Office Manager

Dear Alan, Greetings from Mercure Pattaya and thank you for taking time to share your experience regarding of your stay with us, we much appreciate and hope you have a good time at home. We are look forward to welcome you back to stay with us. Kind regards, Suthee SITHOOMCHAN Front Office MANAGER

Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided. I am truly sorry to hear regarding the several issues you have experienced during your recent stay with us. Please rest assured that your feedback has been conveyed to our managers, who are taking the right action necessary in order to achieve optimum guest satisfaction. I am sincerely sorry missing this opportunity to surpass your expectation and for the events that prevented you from fully embracing your experience in Thailand. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Jagan Lacsher General Manager

Dear Soo On, Thank you very much for your feedback and we look forward to welcoming you back to Pattaya very soon. Kind regards, Jeerapong Hantulah Resident Manager

Dear Sir/Madam, Thank you very much for your recently stay with us and we are most grateful to hear that our overall quality of service and facilities met your expectations. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We look forward to welcoming you back to Pattaya very soon. Best regards, Jeerapong Hantulah Resident Manager

Dear Sir/Madam, Thank you for taking the time to share your comments with us. I'm sorry that you had to encounter unpleasant experience while you are staying with us. Please allow me to express my sincerest apologies. Please rest assure that we will be addressed with all teams level, to further improve our products and services. We hope you will give us another chance on your next visit to Pattaya. Best regards, Jeerapong Hantulah Resident Manager

Dear Sir, Thank you very much for your recently stay with us and we are most grateful to hear that our overall quality of service and facilities met your expectations. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We look forward to welcoming you back to Pattaya very soon. Best regards, Jeerapong Hantulah Resident Manager

Dear Randolph,Thank you for your positive feedback regarding our friendly staff! We greatly appreciate your acknowledgment of our team's efforts in ensuring a warm and welcoming atmosphere during your stay.Providing excellent service and a friendly environment is a top priority for us, and we are delighted to hear that our staff made a positive impact on your experience.If you have any specific commendations or suggestions for improvement, we would love to hear them. We look forward to the opportunity to welcome you back for another pleasant stay.Thank you for choosing our hotel!Warm regards,Wimon PHALEECluster Front Office Manager

Dear Valued Guest,Thank you for choosing our hotel and for sharing your feedback. We appreciate your honest assessment.We acknowledge your suggestion regarding the need for renovation, and we take such feedback seriously. Our goal is to provide a comfortable and updated environment for our guests. We will certainly consider your comments as we plan for improvements in the future.We value your patronage and hope to have the opportunity to welcome you back in the future, offering an even better experience.Best regards,Wimon PHALEECluster Front Office Manager

Dear AKIRA,Thank you for the brief but positive feedback! We're delighted to hear that you had a very good experience during your stay. If there's anything specific you enjoyed or any suggestions for improvement, please feel free to share.We appreciate your support and hope to have the pleasure of welcoming you back for another very good stay in the future.Best regards,Wimon PHALEECluster Front Office Manager

Dear Kristjan,Thank you so much for taking the time to share your review! Your positive feedback is truly appreciated, and it motivates our team to continue delivering exceptional service.Thank you for choosing to stay with us, and we look forward to the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Wimon PHALEECluster Front Office Manager

Dear HARUKI,Thank you for your concise and positive feedback! We are delighted to hear that you had a pleasant experience during your stay at our hotel.If there are any specific aspects of your visit that you particularly enjoyed or any suggestions you have for improvement, we would love to hear more. Your feedback is valuable as we continuously strive to provide a comfortable and enjoyable environment for our guests.We appreciate your choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Wimon PHALEECluster Front Office Manager

Dear Andre,Thank you for your kind words about our staff! We are thrilled to hear that you had a positive experience with our team.Ensuring a friendly and welcoming environment is essential for us, and we appreciate your acknowledgment of our staff's efforts. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, please feel free to share.We look forward to the pleasure of welcoming you back for another pleasant stay in the future.Thank you for choosing our hotel!Warm regards,Wimon PHALEECluster Front Office Manager

Dear Sylvain,Thank you so much for your fantastic review! We are thrilled to learn that you thoroughly enjoyed your stay with us. Your positive feedback is greatly appreciated, and it serves as a wonderful encouragement for our team.We are committed to providing excellent service and a memorable experience for our guests, and we are delighted that we could exceed your expectations.We look forward to the pleasure of welcoming you back for another outstanding stay. If there are any specific preferences or requests you have for your future visits, please feel free to let us know.Best regards,Wimon PHALEECluster Front Office Manager

Dear Hyeonkoo,Thank you for your fantastic 5-star rating! We greatly appreciate your positive feedback, and it's always a pleasure to know that our guests had an excellent experience during their stay.Your satisfaction is our utmost priority, and we look forward to the opportunity to welcome you back in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Kristian,Thank you for your fantastic 5-star rating! We greatly appreciate your positive feedback, and it's always a pleasure to know that our guests had an excellent experience during their stay.Your satisfaction is our utmost priority, and we look forward to the opportunity to welcome you back in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Gemayne,We appreciate your wonderful 5-star rating and your kind comment, "lovely." It means a lot to us to know that you had such a positive experience during your stay.Your satisfaction is our priority, and we look forward to the opportunity to welcome you back in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

Dear JACQUES,Thank you for taking the time to share your experience. We appreciate your feedback and the rating you've provided.We're delighted to know that you had a pleasant stay with us, enjoyed the delicious food, and found our service staff to be good. We will continue to strive for excellence to provide you with an even better experience in the future.We look forward to the opportunity to welcome you back, and if you have any specific preferences or requests for your next visit, please feel free to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

Dear David,Thank you for choosing to stay with us, and for taking the time to share your experience. We're thrilled to see your 5-star rating!We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Michael,We appreciate your glowing review and are thrilled to hear that you had an excellent and quiet stay with us.It's wonderful to know that you found our location convenient, offering a peaceful atmosphere while still being within walking distance to everything you needed. We are proud of our outstanding staff who aim to provide the best service possible, and we're delighted that you recognized their efforts.Maintaining our property to the highest standards is a priority for us, and we're glad you noticed our well-maintained indoor and outdoor areas where you could relax and unwind.We look forward to welcoming you back for another enjoyable stay. If you have any special requests or preferences for your next visit, please feel free to let us know. We're here to make your stay as pleasant as possible.Thank you once again for choosing to stay with us and for your kind words. Until your next visit!Best regards,Wimon PHALEECluster Front Office Manager

Dear Kyle,Thank you for sharing your feedback following your recent stay. We appreciate your comments and are pleased to hear that you had a good overall experience.We apologize for the low water flow in the shower and any inconvenience it may have caused. Your feedback helps us identify areas for improvement, and we will investigate and address this issue to ensure a more comfortable stay for our guests.We value your patronage and look forward to welcoming you back for an even better experience in the future. If you have any additional comments or suggestions, please feel free to share them with us.Thank you for choosing our hotel!Best regards, Wimon PHALEECluster Front Office Manager

Dear Bengt-Ake,Thank you for your wonderful 5-star rating! We greatly appreciate your support and are delighted to hear that you had an excellent stay with us. If you have any specific feedback or if there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back on your next visit.Best regards, Wimon PHALEECluster Front Office Manager

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comments and would like to address your concern about the location.We apologize for any difficulty you experienced in finding our hotel from 2nd Street. We understand that ease of navigation is essential for our guests, and we will work on improving our signage and directions to make it more convenient for future visitors.Your feedback is valuable to us, as it helps us enhance the overall guest experience. We hope that, despite this inconvenience, you had an enjoyable stay with us.If you plan to visit us again in the future, please feel free to reach out to our front desk for detailed directions or any assistance you may require. We would be delighted to make your next visit as smooth as possible.Thank you once again for your feedback, and we look forward to the opportunity to host you again.Warm regards,Wimon PHALEECluster Front Office Manager

Dear Jesper,Thank you for your wonderful 5-star rating! We greatly appreciate your support and are delighted to hear that you had an excellent stay with us. If you have any specific feedback or if there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!Best regards,Wimon PHALEECluster Front Office Manager

Dear Andrew,Good Afternoon from Mercure PattayaThank you very much for a wonderful score and hope to see you again next time.Best Regards,Chunlika KhamlaCluster Front Office Manager

Dear Khun Woraporn, Greetings from Mercure PattayaThank you for sharing your score and hope to welcoming you back to stay with us again in the near future. Best Regards,Chunlika KhamlaCluster Front Office Manager

Dear Eh,Thank you for taking the time to share your experience with us at the Mercure Hotel Pattaya.We are shared your feedback on the room cleanliness with our housekeeping.Thank you for selecting the Mercure Hotel Pattaya for your stay in Pattaya. It was a pleasure having you as our guest.We look forward to welcoming you back very soon for another memorable stay.Best regards,Kritsada S.Assistant Front Office Manager.Mercure Hotel Pattaya.

Dear Peter,Thank you very much for good score.Thank you for selecting the Mercure Hotel Pattaya your stay in Pattaya. It was a pleasure having you as our guest.We look forward to welcoming you back very soon for another memorable stay.Best regards,Kritsada S.Assistant Front Office ManagerMercure Hotel Pattaya