Excellent service and great location for relaxation
Grace
2018 年 11 月入住 2 晚
8/10 还可以
真实旅客
2018 年 10 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
This is my celebration trip with my wife in Bali, we choose Bvlgari Resort Bali as its famous brand name. Unfortunately, there are 2 matters that deduct the hotel: 1. For at least a month pre-reservation, I had confirmed that there should be a celebration cake at my celebration dinner, the staff forgot and I asked after return to the villa, they need to check. As that night was too late (around 10:15 pm), we decided to have it at the dinner at next day.
2. During the dinner the next day, accidentally, the waitress drops the olive oil on my wife's head and dress carelessly.
After all, the assistance front desk manager and the restaurant arrange the free laundry services and some souvenirs to us. We are satisfactory their service.
In fact, the hotel staffs are very nice and the environment of the resort is really impressive.
It will be a perfect hotel if there was no such accidents happened.
Staff service is excellent.
Food is up to standard but the Italian restaurant is a bit over price.
But seem the chemical for swimming pool is a bit over dose, my skin is a bit allergy.
The hotel is definitely a nice hotel, however, it seems to be on the wrong side of the hill. It is not as sunny as the other nice resorts that we have stayed. The gift shop is a must to visit. The room space is ample but hot warm. The bathroom layout is not comfortable. The tub in the middle of the bathroom becomes uninviting. Overall it is worth visit but necessary worth staying.
Jean
10/10 超赞
Martin,München
与配偶出行
2025 年 7 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our experience at this resort was nothing short of outstanding. From the moment we arrived, the staff made us feel genuinely welcomed and cared for. The personal service throughout our stay was exceptional — every team member went above and beyond to ensure our comfort and satisfaction.
A special highlight was the butler service, which added a truly luxurious touch to our vacation. Attentive, discreet, and always one step ahead of our needs — our butler (Mr. Dewa) made everything effortless and enjoyable.
The resort itself is immaculately maintained. Every area, from the rooms to the poolside and restaurants, was spotless. Cleanliness clearly has the highest priority here, and it did not go unnoticed.
We left feeling completely relaxed and pampered. Highly recommended for anyone looking for top-tier service in a pristine, elegant setting.