I called the one touch service and your staff called Teo pick up my call at 10pm on 9/6. He made a spa reservation for me at 11:30 am on 10/6. When I came down at 11:30 on 10/6, the staff in the spa center said the receptionist didn't call them and they have no reservation for me at 11:30.
Then I came up to the receptionist who called UCi and she confirmed I have made a reservation at 11:30am. She called the staff in the spa center and she told me I could do the spa right now at 12am.
I came down to the staff in the spa center and waited for 20 minutes. The staff in the spa center said she had already told the receptionist that they are full and they could not do it right now.
Then I came up to the reception again and the manager said she could only help to made another appointment for me.
It took me one hour to go up to the reception and go down to the spa center again and again and wait for the receptionist and spa center staff to confirm the booking.
It took 3 hours to wait for the dishes for dinner although the restaurant was empty.
Yuk shan
於 2018 年 6 月住了 3 晚
8/10 不錯
Danielle
伴侶同遊, 多人同遊
2026 年 5 月 3 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
While the property is very picturesque there isn’t an ocean view from the pool area. Breakfast was very nice, some things are missing from the room such as milk for coffees. Staff were lovely. At times service was a little slow, mostly at the pool and you need to ask for water
Danielle
於 2026 年 4 月住了 4 晚
10/10 優異
Carlos (Parker)
2026 年 5 月 2 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
BRAVO! 101% perfection. we stayed in villa for nigth
Carlos
於 2026 年 4 月住了 1 晚
10/10 優異
Jacqueline Barbara
2026 年 5 月 1 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr gutes Frühstück, viel Auswahl und sehr lecker. Die zimmer sind groß und haben eine große Ausstattung inklusive Bügeleisen, Pflegeprodukte und kostenloses Trinkwasser. Der Pool ist toll mit vielen Liegemöglichkeiten.
Jacqueline Barbara
於 2026 年 4 月住了 2 晚
10/10 優異
Eileen
伴侶同遊
2026 年 4 月 27 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Gorgeous pool and beautiful property with an exciting hike to Impossible Beach with many curious monkeys 🐒 best part? A breakfast buffet feast each day with several areas of food prepared and live action.
Eileen
於 2026 年 4 月住了 3 晚
10/10 優異
Jun
2026 年 4 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were the best part of the hotel experience! Everyone was so friendly and to help. Breakfast had a wide variety and lots of food. I would recommend 10/10
Jun
於 2026 年 4 月住了 2 晚
2/10 很差
Kirsten
多人同遊
2026 年 4 月 21 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Nice resort to look at but… so many things made me VERY disappointed.
- mold around the pool
- grass and weeds on palms around pool
- forever to get a drink. SO Slow. Could have drunk 3 drinks in the time before my drink came. Lots of staff standing around.
- service was ALWAYS so slow
- ran out of pool towels
- felt like the place was being cheap
- overall feeling in the resort wasn’t a happy vibe. Other guests weren’t impressed.
- there ‘included food’ option was terrible- do not do that. 1 menu and one restaurant to eat at. Very sick of that after 5 days.
- location was ok but unless you like walking up a dirt road next to an interesting accommodation with lots of men hanging about you might want to taxi or bike to shops.
- to get to the beach you have to walk out of hotel towards water down a path with an intense stair case - those that have any walking issues not recommended.
- did like the breakfast buffet but again asking for coffee not from the auto machines (only one working) took a long time.
- staff were sweet but it’s oblivious management is doing a lousy job, not training, not prioritizing maintenance, zero attention to details or maintenance.
- could greatly increase revenue by speeding up time takes to get a drink.
- they increase prices during happy hour then give u 25% off. So bad, a drink was listed 3 different menus (online, hard copy then hard copy happy hour all different prices) beware!
Kirsten
於 2026 年 4 月住了 5 晚
8/10 不錯
Xiaoli
家人同遊
2026 年 4 月 18 日
讚好:整潔度、職員與服務和住宿狀況
Nice
Xiaoli
於 2026 年 4 月住了 2 晚
10/10 優異
Brennan
2026 年 4 月 6 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The complimentary breakfast buffet was amazing. This is a smaller resort with a really personal feel and the staff is incredible. Thank you for singing my girlfriend happy birthday she was over the moon.
Brennan
於 2026 年 4 月住了 3 晚
10/10 優異
jason
2026 年 4 月 3 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
jason
於 2026 年 3 月住了 6 晚
10/10 優異
Massimiliano
2026 年 4 月 3 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Spotless room, beautiful facility. Quiet and peaceful.
Professional staff ready and willing to make your experience memorable.
Esa is an outstanding staff, followed by Linda and Mila.
Massimiliano
於 2026 年 3 月住了 2 晚
8/10 不錯
Miraj (Kew)
2026 年 4 月 2 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything is great except for the AC. It would shut off when you left the room and would take ages to cool! I had to call them coupe of times and finally they came in and bypassed the system.
Miraj
於 2026 年 3 月住了 3 晚
10/10 優異
Bimaljit
2026 年 3 月 25 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful and rooms were amazing, clean and spacious. Staff were friendly and welcoming! I would definitely visit this place again!
Bimaljit
於 2026 年 3 月住了 5 晚
8/10 不錯
Jason
2026 年 3 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Although the property itself is very nice (aside from limited beach access), it delivers the typical lower-quality feel of an all-inclusive—without any of the all-inclusive perks.
Jason
於 2026 年 3 月住了 3 晚
10/10 優異
RODRIGO
2026 年 3 月 20 日
RODRIGO
於 2026 年 3 月住了 3 晚
10/10 優異
Dennis (Ourimbah)
伴侶同遊
2026 年 3 月 18 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was excellent and staff couldn't do enough. We were well look after and property was in a very good location in Uluwatu.