I called the one touch service and your staff called Teo pick up my call at 10pm on 9/6. He made a spa reservation for me at 11:30 am on 10/6. When I came down at 11:30 on 10/6, the staff in the spa center said the receptionist didn't call them and they have no reservation for me at 11:30.
Then I came up to the receptionist who called UCi and she confirmed I have made a reservation at 11:30am. She called the staff in the spa center and she told me I could do the spa right now at 12am.
I came down to the staff in the spa center and waited for 20 minutes. The staff in the spa center said she had already told the receptionist that they are full and they could not do it right now.
Then I came up to the reception again and the manager said she could only help to made another appointment for me.
It took me one hour to go up to the reception and go down to the spa center again and again and wait for the receptionist and spa center staff to confirm the booking.
It took 3 hours to wait for the dishes for dinner although the restaurant was empty.
Yuk shan
2018 年 6 月入住 3 晚
10/10
I loved my stay at this hotel. The room was large and luxurious, and had a work space. The service was exceptional. The pool was fantastic. The food was delicious - breakfast is amazing and the on-site restaurants are really good.
Jane
2025 年 6 月入住 4 晚
10/10
Amazing, the staff, rooms, pool are all 5 stars. This is my favorite place to stay
rachel
2025 年 5 月入住 4 晚
10/10
Everything was amazing!!!!
Gal
2025 年 5 月入住 2 晚
8/10
Das Zimmer was sehr gut und die Mitarbeiter freundlich. Das Frühstück war leider eine Katastrophe.
Besmira
2025 年 5 月入住 2 晚
10/10
Beautiful, nice rooms and good grounds
Susan
2025 年 5 月入住 1 晚
10/10
The only issue was the construction right outside our room. The hotel should have informed us or placed us in a different side of the hotel as surely the hotel was not even half the capacity. Other than that everything was perfect. Bravo
Arash
2025 年 5 月入住 2 晚
8/10
Hans
2025 年 5 月入住 4 晚
10/10
Lovely hotel, brilliant staff, especially Windra who was so helpful, pool superb and a very good breakfast. It is close to Bingin beach but a long walk down a badly lit track to the bars and restaurants.
Judy
2025 年 4 月入住 4 晚
6/10
Wen
2025 年 4 月入住 2 晚
6/10
Hotel non all'altezza di un 5 stelle. Camere grandi. Servizio nella media. Non buona la colazione e in genere il cibo
ROBERTA
2025 年 4 月入住 5 晚
10/10
Beautiful resort, stunning pool and good location.
Keyshaa
2025 年 4 月入住 3 晚
2/10
AWFUL! I honestly have no idea how this hotel can claim it is 5-star. Came to Bali on our honeymoon and decided to book this resort as a treat (we rarely stay in 5-star accommodation). Was so excited to have a premium experience and relax but we were met with the complete opposite. This resort has some SERIOUS work to do if they want to maintain their 5-star claims.
* Rooms have no soundproofing. Kept awake or woken up every night.
* Major construction on both sides of hotel which nobody warned us of
* No where near enough staff around - especially the pool area. No towels at desk. Monkeys knocking over drinks and taking things.
* A staff member called our room at 11.30pm waking us up.
* Rooms in bad shape. Tatty over-used robes. Broken light fixtures.
* breakfast buffet is average. Cold food.
This is just touching the surface. Avoid this place at all costs.
Morgan
2025 年 4 月入住 3 晚
8/10
After a slight delay on checking-in (room not ready and a bit slow to resolve), we were shown to a lovely, spacious room. Beautiful pool area and good restaurant and bar service. Walk to beach was a bit hairy down some precarious steps to local beach but great sundowners a short walk along beach (nothing to do with hotel - maybe this should be made a bit clearer). Overall a good experience, would stay again.
Clare
2025 年 4 月入住 1 晚
10/10
Javier
2025 年 4 月入住 1 晚
8/10
Family friendly commercial five star hotel. Too obsessive over towels and slow at servicing in general form room to food.
Mubarak
2025 年 4 月入住 3 晚
10/10
Great resort, especially for families with young children.
Nicholas
2025 年 4 月入住 7 晚
10/10
I rarely add reviews to anything - only when I feel the ‘product’ exceed my expectations and this hotel did. Super clean, spacious, amazing pool and facilities and incredible room. I will repeat. Thanks