"Staff were great and helpful at all times. Room was nice but bed was incredibly hard and actually hurt to sleep in.
The hotel itself was beautiful but worn in alot of places, you can tell it needs a refresh to bring it up to usual Ritz Carlton and 5 star level."
"Hotel staff provide excellent service, eooms are clean. The only thing that is not excellent is the exhaust/ventilation system in the toilet. Toilet smells like sewer in my room."
"I've stayed in other Alofts, and this is much the same: modern, well-maintained and kind of generic. It's attached to KL's central train station and a shopping mall, so the location couldn't be much more convenient. The breakfast is good, but the dining area is not well-designed, so you have to navigate a zoo-like atmosphere in an oddly designed space to eat in the mornings."
"Located in a great area that is within the heart of Bukit Bintang.
Breakfast is wonderful & tasty.
We were staying in the club lounge room & the club floor is dining & drinks are a great value.
Only thing that could have been better is if the mattress could have had a topper on it as it has seen better days.
Pillows were to die for & the bathrobe & towels were of a very good quality."