The staff was very nice, but the room was disappointing. There was not a curtain or window shade on the front window, so everyone walking by had a clear view into our room. So no privacy for us considering we were on the ground floor. Also, the large window shade on the sliding doors facing the pool was broken, so it was stuck down and the bottom was very sharp. We brought this up to staff and we were told they knew about it, however nothing mentioned to fix it by the staff. My family all sustained cuts on our legs from trying to squeeze past the window shade to go through the sliding doors to the pool. The ceiling fan in the bedroom had about an inch of dirt on it, and the couch had a great deal of dirt on the floor underneath it. The fridge didn’t keep our items cold, however the freezer worked. We have 3 small children that we bath at night, and the bathtub was so bubbled on the bottom that it was very sharp and painful for my kids to bathe in. Oh, and there was an ant infestation, to the point that there were hundreds of ants all over the bathroom and kitchen/living room floor. The floors are also not level, so it felt like we were sleeping inverted. The dishes in the cabinets were also dirty and we had to wash everything before we used it. The staff was very nice and the pool and outdoor area was great, but the room was filthy and in very bad shape. Much need of renovations and structural corrections to floors.