Binghamton Phelps Mansion Museum Hotels

"Awesome Staff!"

"The staff was absolutely horrible or completely amazing!! The girls in evening were great absolutely amazing the ones in morning were complete evil!! I asked for a tray to bring breakfast to my sick aunt and my daughter and she told me they couldn't give me one bc I couldn't bring people food up there like that it was against policy and was really snobby about it like I was trying to steal their food. Acted. Really uppity and snobby. But evening staff was great helpful very nice and friendly. And I booked with a travel app and paid in full on the app and got to the hotel and was told I could not check in until I paid a 175 security deposit which was no where did it say we would have to do that on the app it said I was paying in full. The hotel told me that if I didn't check in the hotel I would only get half my money back and wouldn't be for 7 to 14 days and they could refuse me from checking in bc I was late for check in. Also they were very stingy with towels when we asked for clean towels they told us we were only allowed the issued towels and we were there a few days and there was 3 of us and. 2 large towels 3 hand towels 2 wash cloths. The ice machines were all broke and there was only 1 downstairs in lobby and they also acted rudely about it when we asked for an extra ice bucket to put our ice cream in to keep cold bc fridge was not working "

"The place was clean but we were in no smoking room and smelled a lot of cigarette or other in hallway on our floor."

"The staff were very friendly. The room was very clean and I like the added security of needing a hotel room key to get the room floors. "

"The showerhead was dirty and not stellar at all"

"Accomodations were compact, clean and modern. Breakfast was good. Staff were friendly and location was convenient."

"It was impossible to see anything in my room such terrible poor lighting, I called and they brought an extra lamp but gave very little light. I would never stay there again and am appealing for a refund. Disgusting!!!!"

"Showed up and was told they had no rooms and had no way of telling me that in advance - which makes no sense, since Expedia knows how to reach me. Moved me to a Laquita 10 minutes away, which is a dump."

"Room was dirty especially the shower . Curtain had mildew and mold "