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埃斯佩蘭斯酒店的評價

2.5 out of 5
埃斯佩蘭斯酒店
4 Tiger Road, Cay Hill, Philipsburg

評價

8.4

很好

10 分評分，優異；122 則評價中有 49 則" "
8 分評分，不錯；122 則評價中有 49 則" "
6 分評分，一般；122 則評價中有 19 則" "
4 分評分，欠佳；122 則評價中有 4 則" "
2 分評分，很差；122 則評價中有 1 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.0/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Roy (Flanders)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We took our friend to the hotel and he had no hot water in his room. Otherwise that I love the hotel as our 1st night in St Marteen before our timeshare starts on Saturday.
於 2024 年 2 月住了 1 晚

10/10 優異

Harold

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Worked well for our one day scheduled lodging.
於 2024 年 3 月住了 1 晚

10/10 優異

Jack

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy and professional
於 2024 年 3 月住了 5 晚

10/10 優異

WILLIAM

於 2024 年 2 月住了 3 晚

10/10 優異

Heike

讚好：整潔度、職員與服務、設施服務和住宿狀況
Meticulously clean and well run hotel with extremely friendly and accommodating staff in a local's neighborhood, outside of tourist area.
於 2024 年 2 月住了 3 晚
Sharon 於 2024年3月1日的回應
Hello Miss Heike, We are very happy that you enjoyed your stay with us and were very happy to help. We look forward to having you with us again.

8/10 不錯

Norbert

讚好：整潔度、職員與服務和住宿狀況
-
於 2024 年 2 月住了 4 晚
Samanta 於 2024年2月26日的回應
Good morning Norbert,Thank you for your feedback.

10/10 優異

CHRISTINE

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and charming with a pretty patio and pool.
於 2024 年 2 月住了 1 晚
Samanta 於 2024年2月12日的回應
Good evening, Christine,Thank you for your feedback!We are happy that you find our properly clean and charming.

8/10 不錯

Philip

讚好：整潔度、職員與服務和住宿狀況
Great for the one night stay.
於 2024 年 1 月住了 1 晚
Samanta 於 2024年2月8日的回應
Good day Philip,Thank your for your feed back.

10/10 優異

CHRISTINE

於 2024 年 2 月住了 1 晚

8/10 不錯

Helen

家人同遊, 商務旅客
I appreciated the spot but you definitely need transportation wherever you stay on St Maarten. The service was ok but there is always room for improvement
於 2024 年 1 月住了 1 晚
Samanta 於 2024年2月8日的回應
Good day Helen,Thank you for your feedback.We are also trying for the guest to have the best experience possible.

10/10 優異

Javanca

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Samanta 於 2024年2月8日的回應
Hi Javanca,Thank you for your rating!

10/10 優異

Carl

家人同遊
讚好：整潔度、職員與服務和客房舒適度
The staff were very sweet and helpful. The hotel is located in more of residential area.
於 2023 年 12 月住了 2 晚
Kind regards Samanta 於 2024年2月12日的回應
Good evening, Carl,We are happy to hear that our staffs were very helpful.

10/10 優異

Peter

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Would like hair dryer in room
於 2023 年 12 月住了 1 晚
Sharon 於 2023年12月30日的回應
Hello Mr. Peter, The hair dryers are not stationed in the rooms, but they can be requested at the desk.

10/10 優異

Nat

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved it !!!! Place was perfect close to all the things u will need.
於 2023 年 11 月住了 2 晚
Hotel staff 於 2023年11月12日的回應
Thank you for taking the time to share your review and comments. We appreciate your business and look forward to you staying with us again.

8/10 不錯

Shaniqua

不滿：住宿狀況
於 2023 年 8 月住了 2 晚
Sharon 於 2023年9月2日的回應
Thank you for your honest review. We are glad that you decided to stay at L'Esperance Hotel.

8/10 不錯

Isabelle

於 2023 年 4 月住了 2 晚
Regards Samanta 於 2023年5月2日的回應
Good morning Ms.IsabelleThank you for your feedback!

10/10 優異

Pekka

於 2023 年 3 月住了 6 晚
Kind regards Samanta 於 2023年3月30日的回應
Thank you for your review.

8/10 不錯

Shaniqua

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and quiet area.
於 2023 年 2 月住了 2 晚
Samanta 於 2023年2月27日的回應
Good evening Ms. Shaniqua,Thank you for staying with us!

4/10 欠佳

Sean

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Insufficient parking. Cleaning staff do not take into account the "do not disturb" sign.
於 2023 年 2 月住了 3 晚
Kind regards Samanta 於 2023年2月25日的回應
Good evening Mr. SeanI am sorry to hear that our staff did not follow the "Do not disturb" sign. We will correct this for future guest.Thank you for your feedback and for stay in with us!

10/10 優異

William

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very clean and the staff were super nice/ friendly..
於 2023 年 2 月住了 1 晚
Samanta 於 2023年2月21日的回應
Good afternoon, William,Thank you for your feedback!

10/10 優異

Debbie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We liked the proximity to be able to buy some groceries, as well as to be able to walk (8 min) to Mark’s place for dinner ( delicious, great service and so much variety). This property was very relaxing and clean. We would return.
於 2023 年 2 月住了 1 晚
Samanta 於 2023年2月15日的回應
Good morning Ms. Debbie,Thank you for choosing to stay with us!We are glad to hear that you had a very relaxing stay.We are looking forward to seeing you in the future.

8/10 不錯

Betty

於 2023 年 2 月住了 1 晚
Sharon 於 2023年2月12日的回應
Hello Mr. And Mrs. Rust, We are happy that you stayed with us and will be looking forward to your next stay.

10/10 優異

Nancy

讚好：整潔度、住宿狀況和客房舒適度
A Very nice stay
We really enjoyed our stay for a night before a cruise. Service was excellent and the staff even picked us up at the airport. So very nice - bed extremely comfortable, a nice kitchenette. A lovely pool! We will definitely return the next time we are in St. Maarten.
於 2023 年 1 月住了 1 晚
Samanta 於 2023年2月8日的回應
Good afternoon Ms.NancyI am glad to hear you enjoyed your stay with us. It was a pleasure picking you and your husband up at the airport.

10/10 優異

jack

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 2 晚
Sharon 於 2023年2月12日的回應
Hello Mr. Doss, We glad that you've enjoyed your stay. Thanks for choosing L'Esperance Hotel.

10/10 優異

Jeffrey

於 2023 年 1 月住了 1 晚
Sharon 於 2023年1月24日的回應
Hello Mr. Imbruglio, We are ecstatic that you enjoyed your stay with us at L'Esperance Hotel and we will be looking forward to your next stay.

8/10 不錯

Manon

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good! Easy for my purpose, work
Sharon 於 2022年11月10日的回應
Hello Miss De Lanooi,We are happy that we could've made your work experience a little more easier.

10/10 優異

Ingra

家人同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
Quiet, clean property convenient for the purpose of my stay!
於 2022 年 9 月住了 2 晚
Samanta 於 2022年9月26日的回應
Good afternoon Ms. Ingra,Thank you for staying with us!I am glad that you enjoy your stay.

8/10 不錯

Manon

商務旅客
讚好：整潔度、職員與服務和設施服務
The price\quality is good. Centrally located and friendly staff. The interior is somewhat outdated. I would stay there again
於 2022 年 8 月住了 3 晚
Sharon 於 2022年8月27日的回應
Hi Miss Manon, We are happy that you enjoyed your stay here with us. As we speak, we have already started to do some renovations on our rooms. Hopefully, the next time you visit you will be more pleased.

8/10 不錯

Dennis

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Need more parking
於 2022 年 5 月住了 1 晚
Sharon 於 2022年6月13日的回應
Hello Dennis, We are sorry for the inconvenience but we have tried getting more parking space but we were unable to do so.

10/10 優異

Alison (Mississauga)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Small, boutique hotel; 15 minute walk to the beach via sidewalk and trail (ClayHill). Walk to shopping. Live local. Very clean; all you need in the kitchenette. Large relaxed common area and well kept pool area.
於 2022 年 5 月住了 9 晚
Kind regards Samanta 於 2022年5月16日的回應
Good afternoon Alison, Thank you staying with us! We are happy to hear that your stay was relaxing .

10/10 優異

Richard

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place to stay and very very clean! Very friendly staff also! Only thing I didn’t like there’s not many restaurants close enough to walk to. Other than that ,highly recommend!
於 2022 年 4 月住了 4 晚
Samanta 於 2022年4月13日的回應
Good morning Richard, We are happy to hear that you had a lovely stay with us. Thank for your feed back about the restaurants.

10/10 優異

Paul

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It's clean, quiet and friendly with a very accommodating staff. There's a grocery store just down the street and a great restaurant a couple blocks away. It's just a little off the beaten path which is a good thing. There's a small school near by and we could hear the kids singing.
於 2022 年 3 月住了 1 晚
Samanta 於 2022年3月29日的回應
Good morning Paul, Thank you for your review! We are happy to hear that our Staff was accommodating and your stay with us was good.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay
L'Esperance is a lovely hotel, very comfortable and clean. We stayed only one night prior to a sailing trip on St. Martin. I enjoyed the pool. It was a short walk to Mark's restaurant that had delicious food. The staff was very pleasant and accommodating for our group of eight.
於 2022 年 3 月住了 1 晚
Kind regards Samanta 於 2022年3月20日的回應
Thank you for choosing to stay with us during your short visiting to our island. We are please to hear that you had a lovely stay with us and our stay was accommodating during your stay.

8/10 不錯

Don

家人同遊, 多人同遊
讚好：整潔度和職員與服務
Reasonable priced. Staff is friendly and helpful. This hotel is off the beaten tourist track. We stayed here one night before boarding a self chartered sailboat, and we stayed another night after returning from our charter before going to airport to return home. This worked well for us because we were not really interested in other tourist attractions.
於 2022 年 3 月住了 1 晚
Samanta 於 2022年3月22日的回應
Thank you choosing to stay with us! We are happy to hear that our staff was friendly and helpful during your stay.

10/10 優異

Jim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean and nice
We only stayed there one night but we enjoyed it. Clean and nice. Close to grocery shopping and local small restaurants.
於 2022 年 1 月住了 1 晚
Sharon 於 2022年1月11日的回應
Hello Jim, Thank you for choosing to stay at L'Esperance Hotel, we are happy that you enjoyed your stay. We are looking forward to having you stay with us again.

8/10 不錯

Sophie

讚好：整潔度、設施服務和住宿狀況
L’hôtel n’est pas situé dans un endroit facile d’accès mais plutôt dans une zone résidentielle et commerciale. Cela dit avec une voiture il est très commode car à l’écart de l’animation. Proche de beaucoup de supermarchés et pratique étant donné que les chambres ont un coin cuisine. L’hôtel a une jolie architecture avec une piscine centrale.
於 2021 年 12 月住了 7 晚
Markesha 於 2022年1月9日的回應
Good Morning Sophie, Thank you for staying at our property. We hope to see you in the future.

10/10 優異

Linda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
L’Esperance is a hidden gem. We were only there for two nights prior to our timeshare stay at the Divi and the place was great. The staff - Xite and Makesha- were wonderful. I would highly recommend!
於 2021 年 11 月住了 2 晚
Sharon 於 2021年11月21日的回應
Thank you for your kind words Linda. We are happy that you enjoyed your stay and we're looking forward to your next stay.

8/10 不錯

Shardion

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 4 晚
Samanta 於 2021年9月7日的回應
Good afternoon Mr. Shardion, Thank you for your rating!.

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great deal for a short stay
We enjoyed our stay here. The hotel is clean, unpretentious and located in a residential neighborhood that is just a couple of miles away from the hustle and bustle of Philipsburg.
於 2021 年 2 月住了 1 晚
Samanta 於 2021年2月10日的回應
Good afternoon Michael, Thank you for your review!🙂 We are happy to hear that you enjoy your stay with us. Hope to see you again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 9 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We liked everything it was handy to grocery and eateries. After being a avid traveler since 1979 this was likely the most clean and staff the most friendly and helpful.
於 2020 年 1 月住了 13 晚
Sharon 於 2020年2月11日的回應
We are very honored that you chose to stay with us, and that you enjoyed your stay. We hope to see you again.

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and quiet. Helpful at front desk. Buy paper towels and food at store down street
於 2019 年 12 月住了 4 晚
Samanta 於 2019年12月31日的回應
Thank you for your review and Happy New Years to you.

8/10 不錯

Asley

家人同遊, 商務旅客
讚好：整潔度和住宿狀況
The property was very clean. The AM front Desk staff was very nice and friendly the PM front desk staff was very rude and full of attitude. Overall it was a good stay
於 2019 年 11 月住了 4 晚
Samanta 於 2019年12月3日的回應
Good morning Asley, Thank you for staying with us. We are happy to hear that you enjoy your stay at our property .

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 7 月住了 3 晚

10/10 優異

Phoenix

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wow...tucked away in a residential area....walking distance to the main road and a few restaurants. CLEAN!!! , comfortable,... Not really a tourist hotel great for access t o hospital and other medical services in SXM.
於 2019 年 6 月住了 1 晚
Samanta 於 2019年6月25日的回應
Good Afternoon, Thank you for staying at our property. We hope to see you in the future.

10/10 優異

colin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
New modern hotel
Very modern and clean with a great pool.only 5 min walk to shops and dining places
於 2019 年 4 月住了 1 晚
Samanta 於 2019年5月24日的回應
Good morning Colin, We appreciate you taking the time out to write this review. We are happy that you enjoyed your stay with us.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
It was good, bed make to much noise and on top of the wood are no to clean.
於 2019 年 2 月住了 2 晚
Sharon 於 2019年6月26日的回應
Thank you for your review. We will take the time to look into this matter and have it fixed.

10/10 優異

Panta

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Very clean, comfortable and the staff are so friendly and inviting they were like my brothers and sisters, this is not a negative just. Suggestions for the owner please add continental breakfast to the package, the sleep is so comfortable you have to get really hungry to leave the place for food. Thanks we enjoyed OUR stay and yes we will return and sure to tell friends and family about this hotel
於 2019 年 2 月住了 3 晚
Regards Samanta ( Supervisor) 於 2019年2月26日的回應
Dear Panta , Thank you , we are happy that you enjoy your stay with us. I will make the suggestion to the manager about the breakfast. Looking forward to your next visit with us.

8/10 不錯

Julio (Guaynabo, P.R.)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel. Close to main town.
Nice Hotel, and close to main town (Phillipsburg).
於 2018 年 4 月住了 3 晚