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瑞萊斯大酒店的評價

3.5 out of 5
瑞萊斯大酒店
No. 81, Oknha Nou Kan (St. 105), Boeng kengkang III, Chamkamon, Phnom Penh

評價

8.0

很好

10 分評分，優異；158 則評價中有 53 則" "
8 分評分，不錯；158 則評價中有 61 則" "
6 分評分，一般；158 則評價中有 34 則" "
4 分評分，欠佳；158 則評價中有 5 則" "
2 分評分，很差；158 則評價中有 5 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

6.6/10 

設施服務

8.0/10 

住宿狀況

7.6/10 

環保程度

評價

4/10 欠佳

真實旅客

商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
隔音效果不好，床單很舊還有血跡，床單破洞
於 2019 年 7 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 5 月住了 3 晚
KHM 於 2019年7月13日的回應
Dear Valued Partner, Thanks for your feedback. Best Regards, Lengkhim Meng, Sales and Operation Manager

8/10 不錯

eva

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 1 晚
lengkhim 於 2017年9月25日的回應
Dear Eva, Thanks you so much for your kind rating. Best Regards, Lengkhim Meng(Mr.) Sales @ Operation Manager

10/10 優異

明

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 4 晚
lengkhim 於 2017年7月29日的回應
Dear 明, Thank you so much for your review. Please have a nice day. Best Regards, Lengkhim Meng(Mr.) Sales & Operation Manager

6/10 一般

lin

讚好：整潔度和住宿狀況
整體感覺還不錯， 也住過好幾次， 但是第一天的住宿房務人員或許會錯意而沒有清理。
於 2017 年 6 月住了 2 晚
lengkhim 於 2017年7月12日的回應
Dear Lin, Thank you so much for your review. Please have a nice day. Best Regards, Lengkhim Meng(Mr.) Sales & Operation Manager

6/10 一般

真實旅客

讚好：職員與服務
General Manager 於 2017年2月18日的回應
Dear Client, Thanks you so much for your review ! Best Regards, Lengkhim Meng(Mr.) Sales & Operation Manager

10/10 優異

pinrong (臺灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
飯店靠近市中心
飯店旁環境有臭水溝當地標也靠近市中心要觀光景點或逛街購物都很方便，晚上人車少，算是很安靜的住宿飯店，晚上睡眠不好的人可以選這飯店入住是不錯的選擇，此飯店環境整潔做的不錯，飯店服務熱誠親切。
Lengkhim 於 2016年10月5日的回應
Dear Pinrong, Warmest greeting from Relax Hotel, Phnom Penh! On behalf of Relax Hotel Team, I would like to thank you so much for your recent stay with us and take your time to give us the feed-back. It is a great pleasure! Your feedback is really appreciated, I feel really pleased to read your review that you show your satisfied impression with our hotel. I am really happy that could provide you the best service. We will definitely keep up our standards and continue to improve our products and services to ensure the greatest satisfaction of every guest. Once again, I would like to thank you so much for your highly recommendation. I am sure that your review can help other travelers to choose the right hotel for their stay. We hope we will have a pleasure time of welcoming you back to Relax Hotel again soon that you will enjoy your great stay again. Best Regards, Lengkhim Meng(Mr.) Sales & Operation Manager

6/10 一般

LapKwan Danny

讚好：職員與服務
不滿：整潔度和客房舒適度
Lengkhim 於 2016年7月9日的回應
Dear Danny, Warmest greeting from Relax Hotel, Phnom Penh! On behalf of Relax Hotel Team, I would like to thank you so much for your stay with us and take your valued time to rate our hotel. We are looking forward to welcoming you back again and give you the best experience of your stay again. Best Regards, Lengkhim Meng(Mr.) Asst Operation Manager

10/10 優異

Linda

於 2024 年 4 月住了 2 晚

10/10 優異

Gerald

商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
If you do not mind walking you can find markets within 1k, otherwise there are always taxies going by. Streets are narrow so keep your head on a swivel. The taxies well try to sell tours. Have fun.
於 2024 年 2 月住了 8 晚

8/10 不錯

Yutaka

讚好：職員與服務、設施服務和住宿狀況
前にドブ川が流れていますが臭いはしません。
於 2024 年 1 月住了 2 晚

2/10 很差

Samuel

不滿：整潔度、職員與服務、設施服務和住宿狀況
Do not stay here unless it is the only option.
於 2024 年 1 月住了 1 晚

2/10 很差

Oscar

於 2024 年 1 月住了 1 晚

6/10 一般

didier

讚好：客房舒適度
於 2023 年 12 月住了 3 晚

10/10 優異

Shunsuke

於 2023 年 12 月住了 1 晚

4/10 欠佳

Freddy

商務旅客
不滿：職員與服務和住宿狀況
méconnaissable
C'est la troisième ou quatrième fois que je venais au RELAX Hôtel, mais cela n'a plus rien à voir avec ce que j'ai connu auparavant, quasiment plus de personnel, service d'étage déplorable, un savon pour 8 jour, jamais renouvelé, le petit déjeuner moyen, aucune information, aucun plan pour se retrouver, se repérer.
於 2023 年 12 月住了 6 晚

10/10 優異

Mohammad

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best service and clean nice everything
於 2023 年 11 月住了 2 晚

6/10 一般

HIROMI

於 2023 年 11 月住了 1 晚

6/10 一般

Damien

不滿：整潔度
於 2023 年 10 月住了 1 晚

10/10 優異

jung moon

於 2023 年 9 月住了 1 晚

2/10 很差

jaimie

不滿：住宿狀況
於 2023 年 9 月住了 1 晚

8/10 不錯

Joana

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is good very convenient location the buffet is a plus. The area is not too great but overall is worth it
於 2023 年 8 月住了 3 晚

8/10 不錯

April (Mesa)

讚好：整潔度、職員與服務和住宿狀況
It was a comfortable stay.
於 2023 年 5 月住了 6 晚

10/10 優異

Bong

多人同遊
讚好：職員與服務、設施服務和住宿狀況
Highly recommend.
於 2023 年 4 月住了 11 晚

8/10 不錯

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚

10/10 優異

Yuko

多人同遊
讚好：整潔度、職員與服務和住宿狀況
I have enjoyed our staying, Staffs are friendly and kind.
於 2023 年 3 月住了 3 晚

10/10 優異

Charlie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 1 晚

6/10 一般

Arthur

No hot water
於 2023 年 3 月住了 3 晚

6/10 一般

Anthony

讚好：職員與服務和住宿狀況
A mixed bag, probably fine for a night or two. I chose this place as I noticed breakfast was included although what was an offer was disappointing. Rice and veg with orange squash instead of juice. I ended up going elsewhere. Room was fine, the fridge stunk though and could do with a decent clean. The front desk did a lovely job of my laundry.
於 2023 年 3 月住了 2 晚

6/10 一般

Shivram

家人同遊, 伴侶同遊
不滿：設施服務和住宿狀況
Staff were friendly and very helpful! The towels have seen it’s days, the water doesn’t drain in the bathroom, it takes a while - which is not good ! It needs upgrading and the breakfast is ok - you can survive! But it is good for money value! Definitely needs new towels and fix the drainage !
於 2023 年 3 月住了 1 晚

10/10 優異

adrian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚

8/10 不錯

Kantdara

於 2023 年 2 月住了 2 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
写真では新しく見えたが、施設としては新しくないです。 金額と立地、バイキングの朝食付きという点を考えると良いと言えます。豪華ではないけれども、おかゆ、パン、野菜の炒め物など、いくつか選択肢があり、割と美味しかったです。 エレベーターが一台で、時間がかかるのが難点。以前、この近くに泊まったことがあって、騒音であまり眠れませんでしたが、中国正月のタイミングだったので、その影響か、とても静かでした。 シャワーは一日目は良かったのですが、二日目はお湯が熱くならず、ちょっと寒かったです。 ぜひ泊まりたいという感覚ではないですが、
於 2023 年 1 月住了 2 晚

6/10 一般

Brian

Cambodia is not the value use to be
Very pleasant staff, courteous,helpful,polite,the breakfast I'd give 4 out of ten,there's no other time to get food,the room needs the drapes taken down and washed ,very dirty, bathroom has black mould, Phnom Penh is a dirty filthy city,the hotel is a 5 at most out of ten .
於 2023 年 1 月住了 6 晚

6/10 一般

Paul

10/10 優異

MUDASSAR

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 2 晚

6/10 一般

Susan

於 2022 年 11 月住了 1 晚

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel that would suit many Westerners.
Excellent hotel with great breakfasts. No problems at all although the bath is a bit of a risk if you are 6 feet tall.
於 2022 年 11 月住了 3 晚

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good value
I give the hotel high marks. Keeping in mind this is a budget hotel, they performed very well and I'm happy with the accommodation. This was my second stay at the property.
於 2022 年 11 月住了 2 晚

6/10 一般

Alain

商務旅客
不滿：整潔度、職員與服務和客房舒適度
Toilette sale , degueulase
Tache de marde dans Les Salle's de Bain, literie avec Des trous
於 2022 年 9 月住了 1 晚

10/10 優異

Alvin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff are polite and helpful. Most speak English quite well. The breakfast buffet is nice as well.
於 2022 年 9 月住了 7 晚

10/10 優異

KATSUYA

商務旅客
讚好：整潔度、職員與服務和住宿狀況
スタッフも親切で居心地がいいホテルです。
於 2022 年 7 月住了 1 晚

10/10 優異

George

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was excellent. Staff were very helpful and friendly. Special and big THANKS to PM Ratha he is such nice man and looking after his job very well. All hotels need people like him. He found time to help guests in all ways and any time. He helps to us a lot too. Thank you Ratha again and because of you we will recommend the hotel to everyone and we will be happy to back again.
於 2022 年 7 月住了 4 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 2 晚

6/10 一般

真實旅客

商務旅客
The property was old and dingy. Nothing really stood out about it. It was just OK. If all you need is a place to sleep you can't beat the price. I was a bit annoyed because I could not use my credit card to pay. I had to go to an ATM and get money which cost me additional money. The English of the front staff was not good so communication was difficult.
於 2021 年 12 月住了 2 晚

10/10 優異

James

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great for first timers
Great service. Great staff. Great advice. Would recommend and would stay again. Good starting point if you’ve never been to Cambodia before. Drive was patient and kind concerning our flight delay!
於 2020 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
良いプノンペン旅行になりました
とても快適でした！ 混んでる時はエレベーターが来づらいので、待たなければいけない時があります。上層階だとつらいかもです！ 朝食は1Fでバイキング形式。 スタッフの方々は笑顔がすてきです
於 2020 年 1 月住了 2 晚

4/10 欠佳

Monica

不滿：整潔度、職員與服務和住宿狀況
Do not frequent this hotel.
This hotel was not very good at all. I booked the hotel for two nights. I paid before I arrived. I got there to find that the hotel had been overbooked. They found a different hotel for me, but it didn't have some of the things I like (hot water for example). I even saw someone else arrive and pay for a room after I was told I couldn't have the room I'd all ready paid for. The staff was completely unhelpful. Someone on their staff even broke into my luggage. I found myself sick the final day, and asked if I could stay after the check out time. They said sure and that they wouldn't charge me. Then they did.
於 2019 年 12 月住了 2 晚

6/10 一般

M

商務旅客
讚好：整潔度和職員與服務
コスパの良いホテル スタッフも親切 WIFIが弱いのと、シャワーがほぼ水、 エレベーターが1台だけで相当待たされるなのが残念ポイント
於 2019 年 11 月住了 2 晚

10/10 優異

Christian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay!
Excellent. This is now our hotel every time we go to Phnom Penh! Great value! Good breakfast as well.
於 2019 年 10 月住了 1 晚
KHM 於 2019年10月28日的回應
Dear Christian, Thank you so much for your kind review. Please have a nice day. Best Regards, Lengkhim,