Location was excellent for the specifics of our trip. Easy to find. WiFi was excellent. Beds firm but comfortable. Patio is a great feature. Lemon trees in the yard. Rocks (hurt bare feet) surrounded an island of astro-turf. Yard game is corn hole/bean bag toss. (fun). Common areas were comfortable. TV's everywhere. Just 4 blocks to a grocery.
However, several items found wanting. Initial ad listed "gourmet coffee and tea", and there was none, just a Mr Coffee and filters. Bathrooms not stocked, had to ask for additional shampoo, soap, towels, paper products. Initial ad was "recently remodeled" but they were poor quality cabinets (didn't open/shut properly), and bathroom/hot tub with poor finish quality. There was a heavy oily finish on dining table and all kitchen cabinets that took a few days to rub off. Kitchen floor was not too clean. Quality of dinnerware, cups/glasses, cutlery was low end.
Overall, not worth what we paid. It was a premium price for the rental, and the photos looked nice, but true value was probably half of what we paid. I also looked up the listing and the "average rental" price is currently half of what I paid (booked in Dec)
I think there should be a refund.