Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This is a nice condo in a safe, central location and easy to access. It was mostly as pictured, but these are our major complaints: 1) master bedroom comforter and blanket were stained (wine and ?), 2) master furniture was dusty, 3) master bathroom was outdated, dirty and not (moldy shower curtain and tile, cracked counter laminate, no bathmats, severely water-stained mirrors, fingerprints everywhere, no exhaust fan) 4) windows throughout were filthy and blinds were disheveled, 5) dining room table was covered in fingerprints, 6) wi-fi didn’t work well (this was a working vacation), and 7) the condo alarm kept going off without operation instructions (we had to call Turnkey at least 10 different times during our stay). Pictures are available for anyone who would like to see them. Our biggest disappointment is with TurnKey Vacation Rentals and how they chose to handle our feedback after our stay. We are writing this review exactly 2 months after we arrived and after 7 weeks of repeated attempts to speak to a manager. All emails and calls have been ignored. The one call we did receive and return was not reciprocated. Our intention was to speak with someone directly, share our experience, and give them an opportunity to respond before leaving a public review. It has become evidently clear that TurnKey does not care about their clients or the client experience and, therefore, we will never be renting from the company again. We would caution anyone interested in a TurnKey Vacation Rental to consider a different alternative and rent elsewhere.