Xin Chao HSIEN-CHANG, Thank you for your valuable feedback. We're glad to know that you enjoyed your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor.Your suggestion for a free shuttle bus to the hotel is greatly appreciated. As we have provide shuttle bus for booking which including transportation, however We still offer the guests who do not include a shuttle bus provided if there is space available and must booked 24 hours in advance. We hope to have the opportunity to welcome you back in the future, and we'll work towards making your next stay even more perfect. Sincerely,Premier Residences Team

Xin Chào Silva Marianne, Thank you for taking your time to leave us a five-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chao George,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards

Xin Chao Michael , Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the tranquil and secure environment of our property, nestled away from the bustling areas.It's wonderful to know that you appreciated our beautiful beach and the ample opportunities for walking and exploring the surroundings. Providing a serene and safe atmosphere for our guests to unwind and connect with nature is one of our top priorities.We appreciate your kind words and hope to have the pleasure of welcoming you back for another relaxing stay in the future.Warm regards,

Xin Chao Susan,Thank you for taking your time to leave us a four-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chao Rex,Thank you for taking your time to leave us a four-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chao Christopher, Thank you for taking the time to share your experience with us following your recent stay. We're delighted to hear that you found our resort great, with clean rooms and nice facilities.We apologize for any language challenges you experienced with our staff. We strive to provide effective communication with all our guests and will take your feedback into consideration to improve in this aspect.Regarding dining options, we appreciate your feedback. While we aim to offer a variety of culinary experiences, we understand that pricing can vary. We will review our pricing structure to ensure that it aligns with the value we provide.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

Xin Chao Michael ,Thank you for sharing your feedback with us following your recent stay at our resort. We're pleased to hear that you found our staff to be great—providing excellent service is our top priority.We appreciate your observation regarding the condition of our common areas. Rest assured, we take such feedback seriously, and we are committed to ensuring that our facilities are well-maintained and updated. Your comments will be shared with our management team for further review and action.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

Xin Chao Marina ,Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed your stay and that the cleanliness, spaciousness, and amenities of the room exceeded your expectations. It's wonderful to know that you found our breakfast buffet to be of high quality with a great variety – we strive to provide a delightful start to your day.We're pleased to hear that the large pool added to the enjoyment of your stay, especially for the children. We understand the importance of such facilities for our guests, and we're delighted that you and your family were able to make the most of it.Regarding your concern about the washing machine, we apologize for any confusion. While our rooms do not typically include washing machines however we have laundry service for everyday if you requestedYour satisfaction is our top priority, and we appreciate your understanding. We hope to have the pleasure of welcoming you back in the future and providing another memorable experience.Sincerely,Premier Residences Team

Xin Chào TuanThank you for taking your time to leave us a top score ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chào johan , Thank you for taking your time to leave us a top score ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chào Jonatan , Thank you for taking your time to leave us a top score ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely,Premier Residences Team

Xin Chao EUNSUN,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Sincerely,Premier Residences Team

Xin Chao Hiroshi,Thank you for taking the time to share your feedback with us, and we sincerely appreciate your positive comments about the spacious and comfortable room.However, we are genuinely sorry to learn about the less-than-satisfactory experience you had during check-out. Please accept our sincere apologies for any inconvenience caused by the staff's response, particularly the front desk's perceived arrogance and harsh communication. This is certainly not the level of service we aim to provide, and we will address this matter promptly through additional training and coaching to ensure a more pleasant and professional experience for our guests.Regarding the billing, we do believed that Front Desk staff have show you all the bill and you settled after that however we will send the dinning bill to your email soon, once again we apologize for the inconvenience causedYour feedback is invaluable to us, and we genuinely appreciate your honesty. We hope to have the opportunity to welcome you back in the future, where we can provide a more positive and seamless experience.Sincerely,Premier Residences Team

Dear Valued Guest,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Sincerely,Premier Residences Team

Xin Chào Vickie, Thank you for taking your time to leave us a four-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Dear Valued Guest, I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Sincerely,Premier Residences Team

Xin Chao Bomin,Thank you for taking the time to write a review of Premier Residences Phu Quoc Emerald Bay Managed by Accor. We always strive to bring an outstanding service experience to every customer; therefore we are looking forward to sharing more information so that we can take appropriate measures to solve the problem and not to repeat it in the future. We hope you will give us the opportunity to serve you better in the near future. Best regards,

Xin Chao Jonas,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are pleased to hear that you enjoyed our breakfast offerings.We understand your concern about the pricing and value of the food in our restaurant. We strive to provide a high-quality dining experience, and we apologize if we fell short of your expectations in this regard. Your feedback is valuable, and we will review our pricing and menu options to ensure that we offer good value for the cost.We're glad to know that you found our breakfast to be great. We will use your positive comments as motivation to maintain and enhance the quality of our morning offerings.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Premier Residences Team

Xin Chao Honghoa ,We are very grateful for your comments regarding Premier Residences Phu Quoc Emerald Bay Managed by Accor. Any positive feedback brings us joy.I will share your feedback with all staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones.Sincerely,Premier Residences Team

Dear Hilary,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Sincerely,Le Thai Cat TuongFront Office Manager

Dear Ms./Mr. Sanjit,Thank you for sharing about your experience at Premier Residences Phu Quoc. We are delighted to see that we had enjoyed the breakfast and the pool during your stay. Regarding the difficulty in communicating with the staff, we are grateful that you brought out the problem, the staff will continuously strive to improve their communication skills to be more helpful to guests.Once again, we thank you for choosing us to share beautiful moments with your beloved ones for your trip at Phu Quoc and we look forward to welcoming you back.Sincerely,Le Thai Cat TuongFront Office Manager

Dear Shohei ,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good stay and that our service met your expectations.Your comments about the cleanliness of the bathroom drain and the replacement of cups are duly noted. We apologize for any inconvenience this may have caused during your stay. We have shared your feedback with our Housekeeping team to ensure that we maintain high standards of cleanliness and replenish amenities daily for our guests.Please do let us know when your travels bring you back to Phu Quoc and we would love to have you back with us.We look forward to the pleasure of your return!Sincerely,Premier Residences Team

Dear Choi,I would like to thank you so much for sharing your experience regarding your stay at Premier Residences Phu Quoc Emerald Bay Managed by Accor. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future. Sincerely,Premier Residences Team

Dear Nadine Bick ,Thank you very much for your kind comments,It is truly rewarding to know that you had enjoyable time at the hotel .We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely,Premier Residences Team

Xin Chao Phuong,We are truly heartened to receive your generous review of Premier Residences Phu Quoc Emerald Bay Managed by AccorWe are very happy to hear that you appreciated all our services. We all look forward to being of service to you again when your travels bring you back to Phu QuocSincerely,Le Thai Cat TuongFront Office Manager

Xin Chao Kyoko,Thank you very much for your kind review. We are delighted to hear that you had a great stay at the hotel and were satisfied with the level of service provided by Premier Residences Phu Quoc Emerald Bay Managed by AccorRegarding water pressure in the room, we have informed to Engineering team to follow up and fix it.Looking forward to welcoming you back to our hotel.Sincerely,Le Thai Cat TuongFront Office Manager

Xin Chao LeeslyThank you for taking your time to leave us a five-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chao Wataru,Thank you for taking your time to leave us a four-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chao Adam,Thank you for taking your time to leave us a five-star ranking on Expedia. It is an honor for us to have this compliment. Thank you again and do hope to welcome you and your family back in the not distant future. Sincerely, Premier Residences Team

Xin Chào Jooyoun,On behalf of the entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay.We are pleased to hear that you enjoyed the stay with us. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to seeing you come back. Sincerely,

Xin Chào Kim,On behalf of the entire team, I would like to thank you for taking the time to write such a lovely review about our Premier Residences Phu Quoc Emerald Bay. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the service we’ve offered. I will pass on your compliments about the restaurants as well as our co-workers who have taken care of the well-maintained areas around the resort. We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. Thank you again for taking the time to share your feedback with us – it’s always appreciated.Sincerely,Management Team

Xin Chào Noel,On behalf of entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay.We are pleased to hear that you enjoyed the stay with us and your nice compliment was already sent to our team. This wonderful feedback will motivate us to strive harder for providing the best service for our customers, especially those who are mentioned in your review.We are also happy that you could enjoy interesting actitivities in the beach which should be given credit to our team’s preparation and creativeness as well as the pristine beauty of Khem beach and the beautiful weather. Moreover, thank you for appreciating the effort of our FB team who always try their best to serve our guests gourmet food that varies from Asian meals to Western cuisine.Thank you again for sharing your experience, and we hope that we could welcome you soonest.Sincerely,Premier Residences Team

Xin Chào Anonymous,On behalf of the entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay.We are pleased to hear that you enjoyed the stay with us. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to seeing you come back. Sincerely,Premier Residences Team

Xin Chào Value Guest,On behalf of the entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay.We are pleased to hear that you enjoyed the stay with us. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to seeing you come back. Sincerely,Premier Residences Team

Dear Ekaterina , Thank you for taking the time to write a review of Premier Residences Phu Quoc Emerald Bay Managed by Accor.We always strive to bring an outstanding service experience to every customer; therefore we are looking forward to sharing more information so that we can take appropriate measures to solve the problem and not to repeat it in the future. We hope you will give us the opportunity to serve you better in the near future. Best regards,The Management Team

Xin Chào Marie,On behalf of the entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay.We are pleased to hear that you enjoyed the stay with us. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to seeing you come back. Sincerely,Premier Residences Team

Xin chào Thu,We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to see you comeback in the near future. Sincerely,Premier Residences Team

Xin Chào Kim,On behalf of the entire team, I would like to thank you for taking the time to write a review about our Premier Residences Phu Quoc Emerald Bay.We are pleased to hear that you enjoyed the stay with us. It is always a pleasure to receive your sharing. I will pass on a your review to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to seeing you come back. Sincerely,Premier Residences Team

Dear Kim,We are very grateful for your comments regarding Premier Residences Phu Quoc Emerald Bay Managed by Accor. Any positive feedback brings us joy.I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones.Best regardsLe Thai Cat TuongFront Office Manager

Xin Chào Chau,We very much appreciate your comments regarding your stay at the Premier Residences Phu Quoc Emerald Bay. We are pleased to hear that you enjoyed the stay with us. I will share your comments with our team & I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and we are looking forward to see you comback in the near future. Sincerely,Premier Residences Team

Dear Huyen,We are very grateful for your comments regarding Premier Residences Phu Quoc Emerald Bay Managed by Accor. Any positive feedback brings us joy.I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones.Best regardsLe Thai Cat TuongFront Office Manager

Dear JongWooWe are very grateful for your comments regarding Premier Residences Phu Quoc Emerald Bay Managed by Accor. Any positive feedback brings us joy.I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones.Best regardsLe Thai Cat TuongFront Office Manager