Hotel is a gem. The pool is exceptionally large and therefore never felt crowded. Plenty of private areas around the pool. Had a family room which was beautiful. Two bedrooms, walk in wardrobe, huge bathroom, balcony and plunge pool. Family rooms set lower in the hillside. Other rooms were much higher up the hillside and needed a buggy to ferry to and from unless you're up for a walk. Used gym most days as air conditioned and no one else was using. Plenty of equipment to choose from. Food was good but lacked variety. Lunch, dinner and room service all had the same menu for all 8 days. Encouraged us to eat out, which was much cheaper and really good quality.
The beach is a snorkeling beach not a sandy swimming beach but there is lots to see whilst snorkeling on the corals. Kamala beach is 5 min away by taxi.
The real test of a hotel is what they so when things go wrong. Happy to say that when we had to wait 45 minutes to get our drinks after ordering food that never came, the duty manager Jay stepped in and sorted. Excellent customer service. Finally all the staff were exceptionally friendly and genuinely wanted to help you. Overall, loved it and recommend this place.
