Everything is fantastic, I just don't know why my room keeps wet if the air conditioning is higher than 20 degree. BTW . this is the second time we live in here, last time was ten years ago of our honeymoon.
Yuyong
於 2024 年 8 月住了 3 晚
8/10 不錯
Chi Lap
家人同遊
2024 年 7 月 6 日
讚好:整潔度和職員與服務
Chi Lap
於 2024 年 6 月住了 5 晚
10/10 優異
SHIH YI
親子同遊, 多人同遊
2024 年 7 月 2 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
服務人員都很友善!泳池非常不錯!兒子女兒都玩的非常開心
SHIH YI
於 2024 年 6 月住了 5 晚
10/10 優異
Ka chun
伴侶同遊
2024 年 6 月 20 日
讚好:整潔度、職員與服務和住宿狀況
Good
Ka chun
於 2024 年 6 月住了 7 晚
6/10 一般
wing yee
2023 年 8 月 15 日
wing yee
於 2023 年 8 月住了 5 晚
10/10 優異
Anita
家人同遊
2025 年 7 月 11 日
讚好:整潔度、設施服務和住宿狀況
Great staff. Comfortable room and great food! Pool is wonderful!
Anita
於 2025 年 6 月住了 9 晚
2/10 很差
Ashraf
伴侶同遊
2025 年 7 月 10 日
不滿:整潔度、設施服務和住宿狀況
The hotel is under construction, this was not mentioned on the website, it is located up the hill, our room was on the top floor, we had to take 85 stairs to get to the room. We had to take taxi to get to the top of the hill to get to the hotel if we went out for sightseeing or back from the beach. If it was mentioned that the hotel doesn’t have elevator, I would not reserve this hotel. Also to mention that the neighbourhood hotel is also under construction, we heard the noise at midnight, we brought it up to the manager we were told it’s coming from the other hotel. We also found lizard on the table in the room. Long story short, if we ever decide to travel back to Phuket, I would not book this hotel.
Ashraf
於 2025 年 7 月住了 1 晚
10/10 優異
Giuseppe
家人同遊
2025 年 6 月 28 日
讚好:整潔度、職員與服務和住宿狀況
Very friendly and efficient staff, excellent restaurant, very large and comfortable rooms.
Giuseppe
於 2025 年 6 月住了 4 晚
8/10 不錯
Sai
家人同遊
2025 年 6 月 27 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel is great, Nice Location near Kata Beach, I booked a family Room.
Had booked with Half board and enjoyed the breakfast and Lunches and Dinners. Food was good, Service at restaurant was great. Amenities like Pool table, Futsal games, will kill time and my Children enjoyed the stay thoroughly throughout the 4 nights and 5 days stay at the hotel.
Housekeeping was not up to the mark and had to remind them of the few items, which they have taken the feedback and helped with service next day. But for such a renowned hotel, the service should be proactively done. Water bottles were requested. Hotel Room was not given on time and the hotel team compensated it with a late checkout on demand.
Overall stay was good. But hope the team takes the feedback on checkin process and housekeeping and become much more better.
Sai
於 2025 年 6 月住了 4 晚
6/10 一般
Renata
2025 年 6 月 23 日
Renata
於 2025 年 6 月住了 4 晚
8/10 不錯
Yujiro
親子同遊
2025 年 6 月 23 日
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
The resort's structure is very good, but it may not be classified as 5 stars, if you are not too demanding you will have a lot of fun
Yujiro
於 2025 年 6 月住了 6 晚
8/10 不錯
Joanne
2025 年 6 月 18 日
讚好:整潔度和住宿狀況
Property is up in the hill so it may be a challenge for some guests to walk up and down to the shops and restaurants. The
Joanne
於 2025 年 6 月住了 7 晚
8/10 不錯
Umesh
2025 年 6 月 13 日
讚好:設施服務
Good property
Umesh
於 2025 年 6 月住了 5 晚
4/10 欠佳
RAJESH (Vista)
家人同遊, 親子同遊
2025 年 6 月 5 日
讚好:整潔度
不滿:職員與服務
Front desk was rude and not accomodating to include small child. Charged extra at the hotel.
Room was good. One day breakfast was good. Next day fruits and other items were limited and bit stale. Ride to airport was pricy from hotel.
RAJESH
於 2025 年 5 月住了 2 晚
10/10 優異
Marn'i Drake
家人同遊
2025 年 6 月 1 日
讚好:整潔度、設施服務和住宿狀況
Rare delight and find during international travels.
The kids have a check in desk (fun for toddlers) and they’re entertained by a koi pond in the lobby. The staff was very accommodating and pleasant.
The building is under construction however you’re not impacted at all because they strive to serve you and your family.
There’s even toys in the room for baby
Marn'i Drake
於 2025 年 5 月住了 6 晚
8/10 不錯
Dylan
多人同遊
2025 年 5 月 27 日
讚好:整潔度、職員與服務和設施服務
Elevator was out. Its walkable around the area but it sits on a giant steap hill. Plenty of taxi and tuk tuk available
Dylan
於 2025 年 5 月住了 5 晚
6/10 一般
Ali
2025 年 5 月 10 日
The elevators weren’t working and they put us in a room with construction next door so it was loud during the entire day during our stay.
Ali
於 2025 年 5 月住了 6 晚
8/10 不錯
Patrick
2025 年 5 月 9 日
讚好:整潔度、職員與服務和住宿狀況
They are very generous with the bottled water. The dining area was always hot. I knew it was a family resort but I didn't think kids would be in all pools. The shuttle service to Kata Beach is convenient. The room was very nice with a lot of closet space.
Patrick
於 2025 年 4 月住了 7 晚
10/10 優異
Marko
2025 年 5 月 7 日
讚好:整潔度、職員與服務和住宿狀況
Marko
於 2025 年 4 月住了 9 晚
10/10 優異
Charisse Anne
家人同遊, 伴侶同遊
2025 年 5 月 7 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything about this property was amazing, including the staff. The service was straight from the heart. From the moment we checked in, Yok was very informative of all the benefits and facilities we could use. She also gave us an early check in which saved the day ❤️ When we got into the room, there was the Happy Birthday set up on the bed which really made my husband very happy as he was not expecting it, I requested for it but didn’t think it would be ready especially for the time as it was far from check in time. All the staff were amazing! During the duration of our stay and check out, Tubtab was very nice and professional giving us ideas on where we can go next. He also solved every mishap. Lai and Pom from the Zing Pool Bar has already recognized my daughter and helper within a short period of time! They were very friendly and I had a great time chatting with them. This trip has been so amazing that my daughter can’t wait to be back.
Charisse Anne
於 2025 年 5 月住了 3 晚
10/10 優異
Smithag
家人同遊, 親子同遊
2025 年 5 月 4 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall all good!
Smithag
於 2025 年 5 月住了 1 晚
10/10 優異
Smithag
家人同遊, 親子同遊
2025 年 5 月 3 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
From the moment we arrived, the entire customer journey was smooth, welcoming, and truly five-star worthy. We were pleasantly surprised with a complimentary room upgrade – a thoughtful gesture that reflects the hotel’s attention to detail and commitment to customer satisfaction. These small touches are what truly build customer loyalty.
The staff were incredibly helpful throughout our stay, with special thanks to Mr. Alon for his outstanding service and professionalism. His attentiveness made a real difference and contributed greatly to our positive experience.
We are already looking forward to our next stay at Novotel Resort & Spa – highly recommended for anyone seeking a relaxing and memorable getaway.
Smithag
於 2025 年 4 月住了 2 晚
2/10 很差
Mohamed
親子同遊
2025 年 5 月 2 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Séjour très décevant. L’hôtel était dans un état de saleté inacceptable. De nombreuses petites araignées étaient présentes dans les meubles et se retrouvaient même sur nos vêtements. Après avoir signalé le problème, un changement de chambre nous a été proposé, mais malheureusement, la situation était identique dans la nouvelle chambre. Ce manque d’hygiène est inadmissible pour un établissement hôtelier.
De plus, les chambres sont très mal insonorisées, rendant le repos difficile.
Passez votre chemin
Bella struttura,la consiglio ,camere ben arredate,pulite,piscine piccole ma tutto sommato piacevoli,personale molto gentile e disponibile ,ristorante con poche scelte però le cose che ho mangiato erano sempre buone,struttura molto adatta a famiglie con bambini,la consiglio!!