「At check-in, I was warmly welcomed by your front desk team, whose kindness and professionalism I truly appreciated.
However, I would like to share a few concerns from my stay. During registration, I noticed that my country of origin had been mistakenly recorded as Thailand (THA) instead of Taiwan (TWN). I immediately pointed this out, crossed out the error on the form, and clearly wrote the correct information. The staff assured me that they understood. Yet, upon check-out, the invoice still...
「The hotel is beautiful. Zuzka was wonderful. She was patient, very efficient, kind and her English is excellent, which we really appreciated. Thank you again Zuzka! Hope to see you again! Jessica and the USA band Vio-lence. 」