Dear Sengul,We sincerely appreciate you for sharing your feedback with us. It means a lot to us. I have duly acknowledged your comment regarding your interaction with Virgina, our receptionist. Our front office manager will thoroughly investigate the matter and take appropriate action. At our establishment, we take immense pride in providing exceptional service and ensuring a delightful experience for our guests. However, when we fall short, we always strive to rectify the situation with utmost integrity. Thank you once again for bringing this to our attention.Best regards,Wandile NgxeshaGuest Relations Manager

Dear John,We would like to express our gratitude for taking the time to respond to our online questionnaire. The feedback we receive from our esteemed guests holds great importance to us!I am delighted to hear that you had an exceptional experience at Kwa Maritane. We have duly noted your comment regarding the water. It is important to mention that the temporary water issue was a result of the municipality repairing a pipe outside, and we had to rely on the water supply they provided. We appreciate you sharing your feedback, and we eagerly look forward to your next visit to Kwa Maritane.Warm regards,Wandile NgxeshaGuest Relations Manager

Dear Andreas, I wanted to take a moment to thank you for your feedback on Expedia. We truly appreciate receiving feedback from our esteemed guests and are grateful for your input. I am thrilled to hear that you had a wonderful time during your stay with us at Kwa Maritane. Your feedback is invaluable, and we are all looking forward to welcoming you back to our resort soon. Thank you again for choosing Kwa Maritane, and please do not hesitate to contact us if you have any questions or concerns. Best regards, Wandile Ngxesha Guest Relations Manager

Dear Marion, Thank you for taking the time to provide us with feedback. We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback, and we look forward to welcoming you back to Kwa Maritane Bush Lodge. Best regards, Wandile Ngxesha Guest Relations Manager

Dear Xavier Thank you for rating us 10 out of 10.We are delighted you enjoyed your stay with us, and we look forward to having you back.Best regards, Kwa Maritane Management Team

Dear Jaime Thank you for your feedback and for rating us 4 out of 5. We are delighted you enjoyed your stay with us. We're looking forward to welcoming you back to Kwa Maritane soon.Best regards,Kwa Maritane Management Team

Dear Paul,Thank you for taking the time to provide us with feedback and rate us 5-5We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback and we look forward to welcoming you back to Kwa Maritane Bush Lodge.Best regards,Kwa Maritane Management Team

Dear Mr. Desmond,Thank you for taking the time to provide us with feedback and rate us 10-10We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback and we look forward to welcoming you back to Kwa Maritane Bush Lodge.Best regards,Kwa Maritane Management Team

Dear Lu,Thank you for taking the time to provide us with feedback and rate us 10-10We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback and we look forward to welcoming you back to Kwa Maritane Bush Lodge.Best regards,Kwa Maritane Management Team

Dear Clare, Thank you for taking the time to provide us with feedback. We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback, and we look forward to welcoming you back to Kwa Maritane Bush Lodge. Best regards, Wandile Ngxesha Guest Relations Manager

Dear Justin,Thank you for taking the time to provide us with feedback and rate us 10-10We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback and we look forward to welcoming you back to Kwa Maritane Bush Lodge.Best regards,Kwa Maritane Management Team

Dear Jillian,Thank you for taking the time to provide us with feedback and rate us 5-5We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback and we look forward to welcoming you back to Kwa Maritane Bush Lodge.Best regards,Kwa Maritane Management Team

Dear Jamie,Thank you for taking the time to provide us with feedback and rate us 10-10We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback and we look forward to welcoming you back to Kwa Maritane Bush Lodge.Best regards,Kwa Maritane Management Team

Dear Maryam,Thank you for taking the time to provide us with feedback and rate us 4-5. Unfortunately, our check-out time is at 10 am, however, guests can request a late checkout. We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback and we look forward to welcoming you back to Kwa Maritane Bush Lodge.Best regards,Kwa Maritane Management Team

Dear Soo,Thank you for taking the time to provide us with feedback and rate us 5-5We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback and we look forward to welcoming you back to Kwa Maritane Bush Lodge.Best regards,Kwa Maritane Management Team

Dear Oliver,Thank you for taking the time to provide us with feedback and rate us 10-10We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback and we look forward to welcoming you back to Kwa Maritane Bush Lodge.Best regards,Kwa Maritane Management Team

Dear JeanThank you for taking the time to rate us 8 out of 10. Kind regards, Kwa Maritane Management Team

Hello Huw, Thank you for your feedback. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back soon. Best regards, The Kwa Maritane Management Team

Dear TraceyThank you for taking the time to rate us 4 out of 5. Kind regards, Kwa Maritane Management Team

Dear MichealThank you for taking the time to rate us 10 out of 10. Kind regards, Kwa Maritane Management Team

Dear Matthew We sincerely appreciate the time you dedicated to offering us your valuable feedback and giving us a rating of 10 out of 10.Warm regards,Kwa Maritane Management Team

Dear BonnieWe sincerely appreciate the time you dedicated to offering us your valuable feedback and giving us a rating of 5 out of 5.Warm regards,Kwa Maritane Management Team

Dear Ramesh,I want to express my deep concern and the undivided attention that I have given to the comments that you have made. It is with utmost sincerity and dedication that I assure you that the management team is fully committed to implementing appropriate and effective corrective measures in order to effectively address the issue that has been brought to our attention. We understand the gravity and importance of this matter and we want to assure you that it will be dealt with in a timely and efficient manner.With the highest level of professionalism and dedication, I, Wandile Ngxesha, as the Guest Relations Manager, would like to extend my heartfelt gratitude for bringing this matter to our attention. We value your feedback and take it very seriously as we strive to continuously improve our services and ensure the utmost satisfaction for all our valued guests.Our esteemed management team has carefully considered your comments and we are fully aware of the impact it may have on our esteemed guests and the overall reputation of our establishment. Rest assured, we have already commenced a thorough analysis and investigation of the issue at hand, in order to identify the root cause and develop a comprehensive plan to rectify and prevent any recurrence of such problems in the future.We understand that your satisfaction is of utmost importance and we genuinely apologize for any inconvenience or dissatisfaction caused as a result of the matter in question. Please be assured that we will do everything in our power to resolve this issue and ensure that you have a positive and memorable experience with us. We value your patronage and we are committed to providing you with the highest level of service excellence.In conclusion, please accept my sincerest apologies for any inconvenience or disappointment caused, and know that your feedback is invaluable to us. We greatly appreciate your patience and understanding as we work diligently to address this issue. If there are any further concerns or queries, please do not hesitate to contact me directly. Your satisfaction is our utmost priority and we are committed to resolving this matter to your complete satisfaction.Warmest regards,Wandile Ngxesha Guest Relations Manager

Dear AmarWe appreciate the time you dedicated to offering us your valuable feedback and giving us a rating of 5 out of 5.Warm regards,Kwa Maritane Management Team

Dear Stella We appreciate the time you dedicated to offering us your valuable feedback and giving us a rating of 10 out of 10.Warm regards,Kwa Maritane Management Team

Dear Erin Thank you for the feedback. I have taken note of your feedback. Please allow me to investigate what happened here and why you were provided with contradicting information.Warm regards Wandile Ngxesha Guest Relations Manager

Dear Petrus VThank you for taking the time to rate us 5 out of 5. We appreciate your feedback, and we look forward to having you stay with us again.Kind regards,Kwa Maritane Management Team

Dear Thomas We truly value all feedback received from our esteemed guests!I am delighted to see that you were able to have such a wonderful time with us here at Kwa Maritane. Thank you for the feedback, and we all look forward to welcoming you back to Kwa Maritane soon.Kind regardsWandile Ngxesha Kwa Maritane Management Team

Dear BridgetWe appreciate the time you dedicated to offering us your valuable feedback and giving us a rating of 4 out of 5.Warm regards,Kwa Maritane Management Team

Dear Jannie Thank you for taking the time to share your excellent experience with us at Kwa Maritane Bush Lodge. We're happy you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Kwa Maritane Management Team

Dear MichelleI am delighted to see that you enjoyed your stay with us in our beautiful rooms with excellent food and a helpful Kwa Maritane team. Thank you for your feedback and I look forward to welcoming you back to Kwa Maritane Bush Lodge.Kind regardsWandile Ngxesha Guest Relations Manager

Dear Johan Robins Thank you for taking the time to rate us 8 out of 10. Your high rating is very much appreciated. Kind regardsWandile Ngxesha Guest Relations Manager

Dear Alex We appreciate the time you dedicated to offering us your valuable feedback and giving us a rating of 5 out of 5.Warm regards,Kwa Maritane Management Team

Dear JasonThank you for taking the time to rate us 8 out of 10. Your high rating is very much appreciated. Kind regardsWandile Ngxesha Guest Relations Manager

Dear Geoffrey We are delighted that you had such a wonderful time with us here at Kwa Maritane. Thank you for the feedback, and we all look forward to welcoming you back to Kwa Maritane soon. Kind regardsKwa Maritane Management Team

Dear SabinaWe are delighted to see that you were able to have such a wonderful time with us here at Kwa Maritane. Thank you for the feedback, and we all look forward to welcoming you back to Kwa Maritane soon.Kind regardsKwa Maritane Management Team

Dear David We are delighted to see that you were able to have such a wonderful time with us here at Kwa Maritane. Thank you for the feedback, and we all look forward to welcoming you back to Kwa Maritane soon.Kind regardsKwa Maritane Management Team

Dear Steve We are delighted that you had a wonderful time with us here at Kwa Maritane. We have taken note of your queueing comment and will look at ways to improve this. Maybe add more dish-out stations. Thank you for the feedback, and we all look forward to welcoming you back to Kwa Maritane soon.Kind regardsKwa Maritane Management Team

Dear Johan We are delighted that you had a wonderful time with us here at Kwa Maritane. Thank you for the feedback, and we all look forward to welcoming you back to Kwa Maritane soon.Kind regardsKwa Maritane Management Team

Dear GlenWe are delighted that you had a wonderful time with us here at Kwa Maritane. Thank you for the feedback, and we all look forward to welcoming you back to Kwa Maritane soon.Kind regardsKwa Maritane Management Team

Dear RichardThank you for taking the time to provide us with feedback. We truly value all feedback received from our esteemed guests!I am delighted you had such a wonderful time with us here at Kwa Maritane. Thank you for the feedback, and we all look forward to welcoming you back to Kwa Maritane soon.Kind regardsWandile Ngxesha Guest Relations Officer

Dear Tseleng We appreciate the time you dedicated to offering us your valuable feedback and giving us a rating of 5 out of 5.Warm regards,Kwa Maritane Management Team

Dear Jacqueline I am delighted to see that you were able to have such a wonderful time with us here at Kwa Maritane. Thank you for the feedback, and we all look forward to welcoming you back to Kwa Maritane soon.Kind regardsWandile Ngxesha Guest Relations Officer

Dear Louise I am delighted to see that you were able to have such a wonderful time with us here at Kwa Maritane. Thank you for the feedback, and we all look forward to welcoming you back to Kwa Maritane soon.Kind regardsWandile Ngxesha

Dear FabrizioI am delighted to see that you were able to have such a wonderful time with us here at Kwa Maritane. Thank you for the feedback, and we all look forward to welcoming you back to Kwa Maritane soon.Kind regardsWandile Ngxesha